Quick Facts About Tek Nail & Spa
Tek Nail & Spa has received a mix of positive and negative comments regarding their strengths and weaknesses. The strengths of the salon include the friendliness of the staff, the relaxing setting, the cleanliness of the salon, and the quality of the nail services. Some customers have mentioned specific staff members, such as #7 (Tina) and Vicky, who they believe provide excellent service and have great personalities. These positive comments reflect the strong customer service and skilled nail technicians at Tek Nail & Spa.
The friendliness of the staff is consistently mentioned as a strength of the salon. Customers feel welcomed and enjoy having conversations with the staff members while getting their nails done. This creates a pleasant and enjoyable experience for customers, enhancing their overall satisfaction with the salon.
In addition, the cleanliness of the salon is also noted as a strength. Customers appreciate the hygienic environment and the use of clean tools. This aspect of the salon is crucial for ensuring the health and safety of customers.
The quality of the nail services is another strength highlighted in the comments. Customers praise the technicians for their ability to listen to their preferences and deliver the desired results. This indicates that the nail technicians at Tek Nail & Spa are skilled and competent in their work.
However, several weaknesses are also mentioned in the comments. One recurring complaint is the issue with appointments running behind schedule. Customers have expressed frustration with having to wait for an extended period of time, despite having made appointments in advance. This suggests a lack of organization or time management on the part of the salon.
Another weakness mentioned is the inconsistency in pricing for children's services. One customer recounts an incident where they were charged extra for their child's service due to a dispute about their age. This inconsistency and potential lack of client understanding could result in customer dissatisfaction and confusion.
There are also complaints concerning the professionalism of certain staff members. Some customers mention instances where technicians were multitasking, taking phone calls or performing other services while attending to their appointment. This lack of focus and attention to the customer can lead to a negative experience.
Furthermore, the use of the same tools on everyone for foot treatments is a cause for concern. Customers value hygiene and expect proper sanitation practices in a nail salon. Using the same tools without proper cleaning poses a risk to customers' health and safety.
Lastly, there are complaints about the staff speaking in their own language, which some customers find excluding and unprofessional. While it is understandable that staff may communicate in their native language, customers may feel left out or even suspicious of conversations happening around them. This can negatively impact the overall customer experience and make customers feel uncomfortable.
Overall, Tek Nail & Spa has strengths such as friendly staff, a relaxing setting, cleanliness, and skilled technicians. However, they have weaknesses pertaining to appointment delays, inconsistent pricing, lack of professionalism, hygiene practices, and language barriers. These weaknesses should be addressed to improve the overall customer experience and boost customer satisfaction.
Best TL Reviews
I like the friendliness of the staff. I feel welcomed each time I come in. It's a relaxing setting and clean. The person that does my feet all the time, does an amazing job and we have great conversation! It makes it more enjoyable! The person that did my nails was also socialable and did them just how I wanted them!
really good place! my pedicure was awesome and the man doing it was super friendly and nice! Vicky did my moms nails and she did great! she loves them and i love my pedicure!!
They offer a kids mani pedi 25$ for 10 yrs and under. When I went with my daughter they lady insisted it would be an additional 10$ because she didn’t believe my child’s age!!!
Aside from that I had scheduled an appointment ahead of time in which they were over 40 min behind.
It was an all around horrible experience, I will never go back nor sound I ever recommend them.
Zero stars
The best nail spot I've found! Tina (AKA #7) is absolutely fantastic! She's amazing even with nail designs and her persona is the absolute best. Highly recommend this place!
I always go to #7 she’s the best in there not only nail wise but personality wise. Me,my mom, and grandma won’t go to anyone else. I moved out of Waterbury and still only go to her. Only Leo does my feet, great personality as well and very gentle. Not going anywhere else this place is great!
I made an appointment with Vicky at 11am I got there she said honey give me a second she was doing someone nails then eyebrows answering the phone cashing out people she took 45min so when is my turn she still continues to do eyebrows I was there for 5 hours so why make an appointment. Very unprofessional. Another thing I don’t like they use the same tools on everyone for the feet. They speak in their language so we don’t understand what they saying. This place is a zoo they don’t deserve one full star.
Made an appointment with Vicki but she was running behind schedule so I went to Danny and he did a wonderful job. He was patient, took his time, and was very personable. He really seemed to enjoy doing nails and knows what he’s doing. My nails and toes came out exactly how I wanted them to. Will definitely be coming back! Thanks Danny!
Love this place!! Showed my nail tech Vicky a picture of what I wanted and she was able to do it almost identical!!! Highly recommend. I also got a pedicure and eyebrows done staff are extremely friendly! Great customer service!
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Tek Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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