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Pro Nails Spa

+1 801-224-0468
575 E University Pkwy, Orem, UT 84097 United States of America
Open Today: 10:00 AM - 09:00 PM

Quick Facts About Pro Nails Spa

Pro Nails Spa seems to have a number of strengths based on the comments provided. One prominent strength is the excellent customer service and friendliness of the staff. Many customers mentioned that the nail technicians were kind, talkative, and treated their hands and feet gently. This creates a positive and enjoyable atmosphere for customers, making them feel comfortable and cared for during their visit.
Another strength highlighted in the comments is the fast service provided by the staff. Customers expressed their satisfaction with the speed at which their nails were done, indicating that Pro Nails Spa values efficiency and respects their customers' time.
The staff's willingness to accommodate customer preferences is also mentioned as a positive aspect. One customer appreciated how the technician allowed them to change their nail color and from dip to gel, while another customer mentioned that the staff made suggestions on how to achieve the desired results. This flexibility shows that Pro Nails Spa is committed to meeting customer needs and ensuring their satisfaction.
The quality of the services provided is another strength of Pro Nails Spa. Customers mentioned that their nails turned out well, with no gaps or crookedness. The technicians are skilled in covering the entire nail and achieving a perfect look, which customers appreciated. Additionally, the suggestion to try out an ombre nail design was well-received, showcasing the staff's creativity and ability to offer new and trendy options to customers.
The positive comments about the overall experience at Pro Nails Spa indicate that customers are likely to return to the salon. Loyalty and repeat business are crucial strengths for any business, as it demonstrates customer satisfaction and trust in the service provided.
However, there are also a few weaknesses that are mentioned in the comments. One customer expressed disappointment with the longevity of their nails, stating that they needed a fill shortly after getting them done. This suggests that the durability of the nails may be an area for improvement for Pro Nails Spa.
Another weakness mentioned is the broken pedicure chair. While this may be an isolated incident, it does pose a potential inconvenience for customers. Ensuring that all equipment is in good working order is important for providing a positive customer experience.
Some customers felt that the prices at Pro Nails Spa were too high. One customer mentioned paying $5 to remove old nails and $63 for a new set, which they deemed as expensive. Price sensitivity is an important consideration for customers when choosing a nail salon, and it may be worth evaluating pricing strategies to remain competitive in the market.
In conclusion, Pro Nails Spa has several strengths that contribute to its positive reputation, including excellent customer service, fast and efficient service, flexibility, quality results, and an enjoyable overall experience. However, there are also a few weaknesses to address, such as the durability of nails, broken equipment, and potentially high prices. By addressing these weaknesses and building on their strengths, Pro Nails Spa can continue to attract and retain satisfied customers.


Best TL Reviews

I personally loved my experience! Christy did my nails and was so friendly and talkative. She even let me change my mind a couple times about color and then chancing from dip to gel and was very nice about it. She was also very fast and treated my hands very gently. Another thing that I liked was that she didn’t try to upsell me. She was very respectful of my budget and so kind. I’ve been other places where I had really bad experiences but I will definitely be coming back here!
They did such a good job! It was my first pedicure and such a good experience. The lady who did my pedicure was so nice and friendly! Highly recommend, best experience I’ve ever had.
Got these done yesterday, It looks like I already have to get a fill! Some were really really crooked before I asked her to straighten them out. These were $65!? Pedicure was decent but the chair was broken. Probably go somewhere else!
they did a really good job on my nails the stats are very friendly and very nice I would highly recommend this place
I've gotten my nails done here 3 times in the past 2 months and I love Pro Nail Spa. In the past when I've gotten acrylics I've been frustrated because there was a gap at the bottom and I would feel like I needed a fill within a few days but here they cover the whole nail and it looks perfect. I tell them what I want and they make suggestions on how we can accomplish it.
Nice place got me in really quick. $25 for a basic gel manicure. Really nice staff
Pretty pricey but I do like how they turned out. They charged me $5 to take off my old nails and $63 to put on these almond shape ones. Good customer service, wouldn't pay that price again.
Really nice employees! Everyone there was really kind and the woman who worked with me was funny, sweet, and gentle. I felt so cared for, it was a real treat. She suggested I try out an ombre nail and it did not disappoint.

Place Pictures

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Pro Nails Spa Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 10:00 AM - 09:00 PM
Tuesday 10:00 AM - 09:00 PM
Wednesday 10:00 AM - 09:00 PM
Thursday 10:00 AM - 09:00 PM
Friday 10:00 AM - 09:00 PM
Saturday 10:00 AM - 09:00 PM
Sunday Closed

How to go there

Location