Quick Facts About Elle Nails & Spa
Elle Nails & Spa, based on the comments provided, seems to have several strengths and weaknesses. In order to analyze them thoroughly, let's break them down:
Strengths:
1. Excellent nail services: Elle Nail Salon has received positive feedback regarding the quality of their nail services. Customers have expressed satisfaction with the work done on their nails, praising technicians like Bobby and Karla for their skill and attention to detail.
2. Clean and welcoming atmosphere: Many customers have commended Elle Nails & Spa for its cleanliness and overall pleasant atmosphere. The salon is described as being clean and bright, which helps create a positive environment for customers.
3. Accommodating and respectful staff: Elle Nail Salon has been praised for its friendly and accommodating staff. Customers appreciate the respect and kindness shown to them during their visits, and have found the staff to be helpful and attentive to their needs.
4. Fair pricing and rewards system: Customers have mentioned that the prices at Elle Nails & Spa are fair, indicating good value for money. Additionally, the salon offers a generous rewards system, which adds to the overall positive experience for customers.
Weaknesses:
1. Inconsistency in customer service: Some negative feedback revolves around inconsistent customer service. While many customers have positive experiences, there are also comments mentioning long wait times, lack of acknowledgment, and scheduling issues. This suggests that the salon may have some inconsistencies in managing customer appointments and ensuring smooth operations.
2. Overbooking and delays: Connected to the previous point, there have been complaints about overbooking and delays. Customers have mentioned instances where their scheduled appointments were not promptly acknowledged or were not seated together as requested. This indicates a potential issue with salon management and organization.
3. Recent changes in staffing and atmosphere: One comment suggests that Elle Nails & Spa may have experienced changes in staffing, leading to a noticeable change in the atmosphere. While the exact nature of this change is not specified, it is implied that the atmosphere may not be as positive or welcoming as it used to be. This could potentially impact the overall customer experience.
4. Negative experience not resolved: A customer shared a negative experience and expressed disappointment that their review was deleted. This indicates a lack of responsiveness to negative feedback and a missed opportunity to address and resolve customer concerns.
In conclusion, Elle Nails & Spa has strengths in terms of nail service quality, cleanliness, accommodating staff, and fair pricing. However, there are weaknesses in terms of inconsistent customer service, overbooking and delays, recent changes in staffing and atmosphere, and a lack of responsiveness to negative feedback. These weaknesses indicate areas that the salon should address in order to improve the overall customer experience.
Best TL Reviews
Loved loved loved! My experience here at Elle Nail Salon was amazing. Bobby did an excellent job on my nails!
This is my go-to place for pedicures when I’m in town. Very clean, and they do a thorough job. It does get busy, so making an appointment is best. They usually give you a massage while your nails are drying too!
Shared my experience on here yesterday .. they seemed to have deleted it which is unfortunate. Made an apt yesterday and was waiting about 5-7 minutes before acknowledgment was made. We then sat for another 20 minutes with no word if our apt was going to be acknowledged. Truly disappointing as this has happened more often than it should and it never use to be this way. Staffing has changed quite a bit as that happens but you can tell the atmosphere isn’t how it was. I’m not sure if they overbook or take walk ins which then overflow into booked people, but obviously not following scheduled customers is unprofessional. Unfortunately not going to attempt them again.
Very nice and clean.
Technicians are caring and take time with clients.
I have been working going to Karla and I think she is great.
Hands down the best nail salon I've been to. They were so accommodating despite my lack of appointment and treated every customer with respect. My nail tech, Emily, was so meticulous when doing my nails. I'm completely obsessed with how my nails came out and can't stop looking at them! All for a fair price.
Best nail salon in Middletown, the owner is very kind. Worth it, you will feel pampered.
We love this place! We usually come here as a big group (with a reservation of course) and they're always so accommodating. Prices are fair and the rewards system is generous. Staff have always been friendly to everyone. Atmosphere is clean and bright.
I have been here many times before and had fine experiences. Most recently, I had made a reservation for 2 pedicures. When we got there, we were told it would be a 10 minute wait, fine. Actually, it was a 45 minute wait and we were even seated together.
I this is just bad management. I will try other places after this experience.
Place Pictures
Elle Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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9. Salon 1020