BoRics Hair Care

+1 217-367-1426

114 N Vine St Ste P, Urbana, IL 61802 United States of America

Open Today: -

Quick Facts About BoRics Hair Care

BoRics Hair Care has several strengths and weaknesses, as indicated by the comments provided.

Starting with the strengths, one customer mentioned that they loved their experience at BoRics and would go back. They specifically praised Brandy for doing a fantastic job with their haircut and styling. Brandy was described as personable, patient, and considerate in asking thoughtful questions about the customer's needs and preferences. This highlights the professionalism of the staff and their ability to provide a satisfactory experience.

The commenter also mentioned that BoRics has a nice selection of products and offers competitive prices. They specifically mentioned that the salon provides salon-quality services at Supercuts prices. This indicates that BoRics may offer good value for money, attracting customers who are looking for quality services at affordable rates. Additionally, the customer mentioned that they purchased two Nioxin kits for the price of one during a sale. This implies that BoRics may occasionally offer promotions and discounts, which can be appealing to customers.

Another strength mentioned by a different customer was that the salon was accommodating. Despite the online scheduling system not working, the commenter was able to call the salon and schedule an appointment. They also praised their stylist, Toby, for being pleasant and understanding. This highlights the customer service aspect of BoRics, as they were able to provide alternative ways for customers to schedule appointments and ensure a positive experience with their stylists.

Moving on to the weaknesses, there were a few negative comments about specific stylists and their behaviors. One customer mentioned a negative experience with Margo, who provided a wash and dry service but then added unnecessary products and charged the customer for a hairstyle. This reflects a lack of professionalism and transparency on the part of Margo, potentially leading to customer dissatisfaction and feeling ripped off. However, it was mentioned that the other stylists at the salon were great, suggesting that not all staff members share the same weaknesses.

Another customer expressed disappointment and frustration with the salon's unprofessionalism and lack of communication. They made an appointment a week in advance, but despite calling the salon multiple times to confirm, no one answered their calls. The customer still showed up for their appointment but was met with no one showing up. This indicates poor customer service and organization on the part of the salon, leading to the customer feeling let down and inconvenienced.

Other weaknesses mentioned include charging customers for COVID-related cleaning of the area, which one commenter found unnecessary and unreasonable compared to other places. Additionally, one customer commented on a decline in quality and customer service at BoRics in recent years. They mentioned that there seemed to be a lack of work ethic and an unprofessional attitude among some staff members. This suggests a potential issue with management and training, as well as a decline in the overall customer experience.

Lastly, one customer mentioned that the hours of operation at BoRics stink. They expressed frustration about the salon not being open consistently, potentially due to a lack of staff caused by the impact of COVID-19 on jobs. This indicates a potential weakness in managing staffing levels and ensuring that the salon is adequately available to customers.

In conclusion, BoRics Hair Care has several strengths, including skilled stylists, affordability, a nice selection of products, and accommodating customer service. However, the salon also has weaknesses, such as inconsistent opening hours, specific stylists with poor service, unprofessional behavior, lack of communication, and potential decline in overall quality and customer service. These strengths and weaknesses should be considered by potential customers when deciding whether to visit BoRics Hair Care.

Best TL Reviews

Loved it and will go back! Brandy cut and styled my hair. She did a fantastic job, was personable and patient. Asked thoughtful questions about what I wanted and needed. My hair is thinning and I wear it short so a proper consult was necessary. Staff is professional and they have a nice selection of products. Cannot beat their prices! Salon quality at Supercuts prices. I also purchased two Nioxin kits for the price of one which is unheard of!! So lucky they had a sale because Nioxin changed packaging.

I've had good experience at this location, with the exception of MARGO. I went on for a way & dry. She did so, but then proceeded to add product and put my hair in a ponytail, and charged me for a style! Talk about ripping off a customer! The next time, she ignored me when I came in, despite being up in the front of the store. Get your hair done by literally anyone else there, though. The others are great.

I made an appointment a week in advance for Friday, February 18th @ 10 am. I was aware that the weather was awful the day before so I did call the salon over 8 times to try to confirm the appointment. No answer whatsoever. I thought to myself that I should still show up to said appointment because at no point was I contacted by the salon for a cancelation. I showed up friday morning waited an hour, NO ONE SHOWED UP. I’m really disappointed, I needed my hair done. As a mother I do not often get to spend on myself. I was really excited only to be met with disappointment and unprofessionalism.

Very accommodating! The online scheduling system does not work at this time-- it just cancels your appointment later on. I called their number, however, and they were able to schedule me! My stylist (I believe his name was Toby) was very pleasant and easy to work with. I am usually bad at explaining what I want in a haircut and he was very understanding. I love my cut and will definitely be back!

Why must we pay for cleaning up the area because of covid? No other places I know charge for this service. Plus I wasn't happy with my haircut. I'd already told her twice I wanted it shorter. I finally just gave up and said fine. Paid almost 20$ for a cut, and cleaning up of my area. Ridiculous.

I went to this place for years to get my haircut. It was basically the same staff for a long time. I got to know them and enjoyed my experience there.

For whatever reason (management?) that all changed a couple years ago. There was a lot of new staff but even the one’s who had been there for awhile no longer seemed to want to do their job. I’d go in with maybe 1 customer waiting and I was told it’d be a couple hours. This was done with an exasperated tone and with 2 or 3 employees standing around chatting or heading outside for a well deserved smoke break.

After the third instance like this I vowed to never return and I have not.

That being said my wife still wanted to go there to get her eyebrows waxed.

She experienced the exact same attitude about a year ago and had not returned until today. She decided to give them another chance (she’s more forgiving than me). This time she explained why she was there, was met with an eye roll and told it would be several hours even though there was no one there waiting.

She won’t be back but they apparently don’t care.

I have no idea why this attitude persists but I have to believe if there was competent management it would not.

These people are in the service industry but have no work ethic nor manners.

Disgraceful. Go to Great Clips. They’re right down the road and have a friendly, professional staff.

I love borics, but they are never open it seems like! We lost our Champaign branch and we have Urbana and Savoy, but they never seem to have the staff to stay open. I can't blame them because of COVID displaced a lot of people's jobs. I love how flexible they are when they are open. Overall a good place just the hours stink. :(

I Have been going to this place for hair cuts for over 9 years. The last year i went to this place made me realize that i needed to try new places. There is a lady who seems like a manager that comes off a bit rude. I was OK with that and realize that some people are just a bit gruff. The last time i went there for cut,I decided to get there minutes before opening to see if i could be first in line. The door opened and i walked in. The lady I mentioned earlier was there and immediately told me that she had no openings and told me to look around, She said "do you see that I am the only one here? I have people that have made appointments already. " This is fine and i get that she is alone. All she had to do was tell me to make a appointment and i would have. But snap and sound of how annoyed she was that i walked in right when the door opened told me that I was not welcomed here anymore. So I have found a new place and am very happy.