Quick Facts About T K's Custom Cuts
T K's Custom Cuts has both strengths and weaknesses based on the provided comments.
Starting with the strengths, several customers praised the skilled and talented barber, Kevin. They highlighted his ability to provide excellent haircuts and deliver results that exceeded their expectations. Kevin's professionalism and attention to detail were also commended, with one customer mentioning that he always goes above and beyond expectations. Another customer mentioned that their husband and his groomsmen were accommodated at the last minute before their wedding, showing the shop's flexibility and dedication to customer satisfaction.
The shop itself has received positive remarks for being welcoming and creating a friendly atmosphere. Customers mentioned that the staff members, including Kevin, engage in great conversation, making the experience enjoyable. One customer even stated that they felt at home during their visit. Additionally, the shop's online booking system was appreciated by some customers, as it allowed for convenient scheduling.
Moving on to the weaknesses, some customers had negative experiences with the owner, Kevin, in terms of customer service. One customer, who was a trucker and booked online, mentioned that Kevin had poor customer service when they arrived 15 minutes late. They felt that Kevin was rude and lacked respect towards a new customer. Similarly, another customer mentioned that they felt like Kevin took offense because they did not want him to cut their hair. Their negative experience occurred when the usual barber, a female, was busy with another customer and they had been waiting for an hour and a half.
Another weakness mentioned was the lack of appointment availability. Some customers were dissatisfied with the first-come, first-serve policy and mentioned waiting for long periods before being seen. One customer specifically mentioned that they had made a reservation, but despite there being no other customers, Kevin claimed he was booked and unable to accommodate them. This inconsistency with appointments may have caused frustration and dissatisfaction among customers.
One customer expressed concern that the shop may have an issue with members of the LGBT community, based on their interaction with Kevin. They felt that they were not given any alternative options or explanations, leading them to speculate about potential discrimination.
Additionally, one customer had an extremely negative experience with Kevin as their barber. They mentioned that he disregarded their desired haircut style and cut their hair the way he wanted, becoming rude and unprofessional when they tried to communicate their preferences. They were left with cuts and rashes on their head, resulting in a horrible experience.
In conclusion, T K's Custom Cuts has strengths in terms of skilled barbers, professionalism, attention to detail, and creating a welcoming atmosphere. However, weaknesses include inconsistent customer service, issues with appointments, potential discrimination concerns, and negative experiences with specific barbers, particularly the owner, Kevin. These weaknesses should be addressed to ensure a positive and satisfactory experience for all customers.
Best TL Reviews
Booked online not being from the city. I am a trucker with all the traffic going on Kevin had horrible customer service yes I was late by 15 minutes but have respect and be courteous to a new customer that that’s paying money turned me around and was very rude I had people on the phone and they said that’s very rude and that’s horrible customer service which it is. In that run down shack try to be more nice to new customers
I used to be a customer of the female Barber there. I would like to make a note first that they do not take appointments, you have to sign in and it's first come first serve. The last time I went there some years ago to get a haircut I sat there on a Saturday for an hour and a half waiting for my turn I only wanted to see the lady because that's who regularly cut my hair. There was a guy working there, Kevin, who's the owner, who had come open for an available customer but I did not want to go to him because he was not the normal person that cut my hair. I kind of felt like he took offense to that. That particular Saturday the lady decided to take on a customer who'd just walked through the door, no book signing, and of course no appointment after I'd been sitting there for an hour and a half, at that moment I decided to not go back. I walked out. Today ,10/20/2022, I went back to see if I can get a haircut because my barber was currently unavailable and I was on that side of town. So of course the owner, Kevin, the guy barber who took offence, said that he was "slammed and that he was booked he had no room for me". let me inform you that there was no one in the barber shop except for the one person he had in the chair. He was the only barber there and no one else was in the shop other than him and the person that was in the chair. Please keep in mind that they do not take appointments. I believe this barber shop has an issue with people of the LGBT community. Ijs... There was no offer to come back later, another day, no say of his online orders were full or try to book online nothing just "I'm slammed I can't do it".
If I could give TK custom cuts 10 stars it still wouldnt be enough!! I went in for the 1st time had to make an appointment "I just didn't know" came back got right in and let me tell you how wonderful TK the owner is he made me feel right at home he knew exactly the style I was going for and killed it!!! And men get the HOT SHAVE God as my witness that is the best real shave I have ever had... it had me in Dreamland...that along with the sickest fly'est haircut I have ever had!! Not to mention that hot shave was a must have!! So big shoutout to TK and TK custom cuts you now have a customer for life!!!!....
Found this place online, made a reservation, they sat me promptly, extremely friendly and professional. Told them what I wanted and cut my hair better than expected. This is definitely the place to go in the area
Kevin is GREAT! Talented barber and always great conversation. Such a welcoming place and my boys hair looks freshhh every time!
My barber Kevin is the best in town and would highly recommend to anyone! He does amazing work and is very professional and thorough. I appreciate the time, detail, and skill he puts in and always goes above and beyond expectations. Can't say enough about his professionalism and over 15 years as a customer. Thank you!
This team is awesome takes care of my Husband and my sons got my husband and his grooms men in at the last minute the day before our wedding. Shout out to Kevin, thank you from the Brooks
To begin with, I scheduled an appointment. When I get there he (KEVIN) asks me what we doing today in which I show him 3 clear pictures of my previous haircuts . He basically cut and shaped my hair the way he wanted. Then when I would tell him in the process what I wanted he became rude and very unprofessional telling me he’s got another appointment after me and there’s a communication barrier. The only reason I didn’t walk away was because my haircut wasn’t finished . He refused to look at the pictures as reference and proceeded to cut my hair like he wanted. He left many cuts and rashes on my head. HORRIBLE EXPERIENCE!!!!! TRASH BARBER, TRASH CUSTOMER SERVICE.
T K's Custom Cuts Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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