Salon Aura

+1 631-320-3700

71 Middle Country Rd, Selden, NY 11784 United States of America

Open Today: Closed

Quick Facts About Salon Aura

Salon Aura has received both positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, it is important to analyze these comments and gather insights.

Strengths: 1. Accommodating and Professional Staff: Several customers praised the staff at Salon Aura for their professionalism and skill. Many customers have used different stylists and have had positive experiences with all of them. This highlights the expertise and competence of the salon's employees. 2. Clean and Friendly Environment: Multiple comments mention the cleanliness of the salon and the friendly atmosphere. This is an important aspect for customers as it contributes to their overall experience and comfort. 3. Positive Experience and Happy Customers: Some customers express their satisfaction with the haircuts and styling they received at Salon Aura. They mention being happy with the results and planning to return in the future. This indicates that the salon has the capability to provide successful and pleasing outcomes for its customers. 4. Knowledgeable and Helpful Stylists: Customers appreciate stylists who listen to their preferences and provide guidance on maintaining healthy hair. Positive comments highlight the helpfulness of the staff in addressing hair-related concerns and suggesting suitable products for damaged hair.

Weaknesses: 1. Inconsistent Quality of Haircuts: Some customers mentioned receiving subpar haircuts and having to visit another salon to fix their hair. One comment referred to a "terrible haircut" that was made worse by a stylist at Salon Aura. This inconsistency in the quality of haircuts is a significant weakness, as it indicates a lack of precision or attention to detail. 2. Lack of Communication and Follow-Up: Unresolved complaints are a recurring theme in negative comments about the salon. Customers mention leaving voicemails and not receiving a return phone call or any attempts to rectify the issues. This lack of communication and follow-up can lead to customer dissatisfaction and a loss of trust in the salon. 3. Lack of Trust: Customers who had negative experiences with Salon Aura cite a loss of trust in the salon and a reluctance to let them touch their hair again. This distrust can potentially lead to a loss of future business and negative word-of-mouth. 4. Disappointing Results: One customer mentioned not being satisfied with the results of their hair appointment, specifically pointing out horizontal stripes in the back of their head. These disappointing results can be seen as a weakness and may deter potential customers from trying the salon.

In conclusion, Salon Aura has several notable strengths, such as accommodating and professional staff, a clean and friendly environment, and positive customer experiences. However, weaknesses in the form of inconsistent haircuts, lack of communication and follow-up, loss of trust, and disappointing results are evident. Addressing these weaknesses is crucial for the salon to improve its reputation and ensure customer satisfaction.

Best TL Reviews

Went in for a haircut, I did not have an appointment but they accommodated me. I asked the hairdresser to fix the terrible hair cut I received a few weeks earlier at lemon tree in PJS . She said she would try it now looks even worse than before. I feel disrespected and violated and cannot trust anyone to cut my hair again.

Great salon, have used many of the girls to cut and color my hair and don’t have a complaint of anyone of them. All professional and great at what they do. Recommend 100%

I was initially very excited to get my haircut and highlighted at salon aura. When i was booking my hair appointment, i was called back the next day. After explaining that I had been to previous hair dressers that have done a subpar job on my hair I was reassured about what could be done with my hair. Everyone was nice and friendly.

Fast forward to the next night I noticed horizontal stripes in the back of my head (which were not there prior to the appointment). I only saw this after the salon was closed and left a voicemail explaining that i was displeased with how my hair turned out. I expressed that I would like to have my hair fixed and asked for a return phone call. It has been several days later and no return phone call or attempts to rectify this has been made. I had to go to another salon in order to have my hair not appear to have the stripes and avoid embarrassment. I am very disappointed and will not be returning to this salon.

I’ve never had such a bad job done on my hair before. I usually always go to the same stylist but unfortunately I needed my hair done last minute and thought a balayage was a common thing done these days so it would be hard to mess up.

Jackie did my hair and it looked fine at first then a couple of days later someone pointed out the back of my hair to me. Horrible.

When i called and explained the issue to them they asked me to come in but why would i trust them touching my hair again? The cut was even bad after clearly stating i don’t want a “v” cut she cut my hair into a v.

I’m not someone who complains usually being that im usually low maintenance with my hair. But do yourself a favor and go somewhere else.

This was my first time there. I love this salon the staff is great, place is super clean and friendly. Jackie was my hairstylist and she did a fabulous job on my hair. She did Carmel highlights to help cover my gray hairs snd dyed rest brown. Plus she gave me a beautiful cut and styled it. My husband loved it and said he got his young wife again. He was so sweet couldn’t stop taking pics of me. Well I will definitely be going back there and asking for Jackie again. The prices too were fair and worth Every Penny. Can’t say enough of how happy I was today.

Such a friendly environment. The girl Karen that shampoo my hair is so nice. The hairstylist, Jessica, did a great job listening to how I wanted to cut my hair. Very profesional and she’s so sweet! Totally recommend her.

I love this hair salon! Danielle is awesome and she gives me a great cut! It is clean and the owner is very sweet. When you walk in, everyone acknowledges you and they make you feel like they have known you a long time, which is nice. When I call for an appointment, they are always kind and accommodating. I never feel rushed. This is a brand new salon, so no gross hair stuck in the sinks. The owner did a great job! I recommend them highly.

My mother and sister have come here for years. As a guy this was my first time getting a haircut outside of a barber. So grateful I went to see Jill ..who not only did an amazing job but also helped me find the best products to restore my damaged hair. Not once has a Barber ever pointed out my dry damaged spots or been as helpful as Aura. Thanks again Jill! Will definitely be back.