Quick Facts About Nova Nails & Spa
Nova Nails & Spa has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Friendly and accommodating staff: Customers mentioned that the staff at Nova Nails & Spa was kind and welcoming. They were willing to take in walk-ins and provided a good level of customer service.
2. Reasonable prices: One customer stated that the prices at Nova Nails & Spa were very reasonable, indicating that the salon provides value for money.
3. Good job on certain services: Customers expressed satisfaction with specific services such as pedicures and nail art. They mentioned that the salon did a wonderful job and paid attention to detail.
Weaknesses:
1. Rushed service and lack of communication: One customer complained about receiving a rushed job without adequate communication. The technician did not take the time to understand the customer's preferences and made decisions without consulting them.
2. Inconsistent nail shaping: Another customer mentioned that their nails were shaped in a rounded manner without their consent, even though they preferred a square shape. This indicates a lack of attention to the customer's preferences.
3. Poor cuticle treatment: In a couple of instances, customers highlighted issues with cuticle trimming. In one case, the technician did not push the cuticles back, resulting in bits of skin hanging off after a few days. In another case, the customer pointed out that cuticles were visible under the gel polish, indicating improper cuticle care.
4. Uneven and thin gel polish: One customer complained about the uneven application of gel polish. The technician applied only two coats, resulting in a thin color that was not blended properly. The customer also mentioned bumps on their thumbnail and expressed dissatisfaction with the glitter placement.
5. High prices for subpar quality: One customer was disappointed with the services they received considering the price they paid. They felt that $40 was too much for a manicure that came out uneven and did not meet their expectations.
6. Negative customer experience: A customer shared a particularly negative experience, where they felt uncomfortable, the technician became visibly mad, and the service did not meet their expectations. They even had to leave the salon and cry in their car due to the treatment they received.
Based on these comments, it can be concluded that Nova Nails & Spa has some strengths, such as friendly staff, reasonable prices, and satisfying certain services like pedicures and nail art. However, there are significant weaknesses, including rushed service, lack of communication, inconsistent nail shaping, poor cuticle treatment, uneven gel polish application, high prices for subpar quality, and negative customer experiences. These shortcomings may affect the overall reputation of the salon, and it is important for the management to address these issues to improve customer satisfaction and attract repeat business.
Best TL Reviews
They’re just okay, I expected a lot more from all the positive reviews! So, I was a bit disappointed, it was really kind of them to take me in late, they seem nice enough. But I feel I got a real rush job!
The younger tech I got seemed like she just wanted to leave, with little to no communication about what I wanted, besides polish color.
She shaped my nails rounded... but didn’t ask first (I’d prefer squared) they are an uneven shape.
She then kinda trimmed the cuticles but now I have bits of skin hanging off a few days later. Didn’t push cuticles back at all.
The gel polish was only 2 coats, so the color came out too thin & very uneven, she put some glitter but did it the opposite of how I had asked. I have some bumps on my thumb nails and I really wanted them filled in with a thicker gel and filed to look smooth, but she didn’t do it.
After everything it was $40! Which seemed like a lot for a couple coats of gel and a little shaping that all came out uneven!
I’m not sure I’d go back or recommend them to my friends, unfortunately. I’ve had a lot better manicures for a lot less...
Staff was friendly and accommodating to walk-ins. The salon floor was a bit dirty/dingy. I wish the woman who did my pedicure had trimmed my cuticles as you can see them under the gel polish. All in all not a bad place for a quick pedi.
Very upset at the service here. I walked in and asked for a French tip. I asked for the “tips to make my nails longer.” While the women doing my nails was working, I noticed she started putting gel, without adding the lengthening tips. So I asked if she was going to put them. She became visibly mad. I was very uncomfortable so I decided to make it easier for her and just do short nails. It was so uncomfortable and awkward. The “massage” was her putting lotion on my arms and not even rubbing it in. She did not even try to make things right. I paid 40 dollars for nails that I don’t even want. I was so upset with how I was treated I went and cried in my car. This was by far the worst nail experience I have ever had.
Took my granddaughter there for her nails and they did a wonderful job. Tracy was very informative and helped in making the right choice and style and the price was very reasonable
I came in and sat right down even though it was pretty busy in there. The woman took for great time and care with my nails and made sure she was gentle and didn't hurt me. I asked for a design and it came out perfectly. When I am back in Carson City, I will always come here!
My nails came out awesome! Lady was very nice and always asked if my nails were good before continuing. Definitely coming again!
The salon is gorgeous. It felt so safe and clean. I've had a perfect manicure - simple. The care and attention to detail was top notch. Can't recommend them enough.
Very clean and has a great selection of colours. The salon keeps up to date with nail trends too. I would highly recommend this nail salon and for the price point it's a heck of a deal!
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Nova Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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