Gino's Barber Shop

+1 617-472-6942

1359 Hancock St, Quincy, MA 02169 United States of America

Open Today: -

Quick Facts About Gino's Barber Shop

Gino's Barber Shop has received mixed reviews regarding their service and customer satisfaction. Let's analyze the strengths and weaknesses of the establishment based on the comments provided.

Strengths:

1. Longevity and Reputation: Gino's Barber Shop has been in business since 1964, indicating a certain level of expertise and reliability. This longevity suggests that they have managed to maintain a loyal customer base over the years, which speaks to the quality of their services.

2. Affordable Prices: Multiple commenters mention the affordable prices at Gino's Barber Shop. This is a strength as it attracts customers who are looking for value for their money.

3. Great Atmosphere: The overall atmosphere of Gino's Barber Shop is praised by customers. Commenters mention the friendly staff and a clean shop. A welcoming and clean environment can greatly contribute to the overall customer experience.

4. Experienced Barbers: The mention of Francis, an experienced and skilled barber, suggests that Gino's Barber Shop employs knowledgeable professionals. Customers appreciate their expertise and the quality of their haircuts.

Weaknesses:

1. Communication Issues: One customer expressed dissatisfaction with the lack of communication from the barber. They felt that their desires were not listened to, resulting in an unfavorable haircut. This highlights a possible weakness in customer service and communication skills of the barbers at Gino's.

2. Negative Customer Experience: The commenter who had a bad experience with their haircut also felt that the barbers were unapologetic and did not take responsibility for the misunderstanding. This suggests a lack of accountability and customer-centric approach from the employees at Gino's Barber Shop.

3. Inconsistent Service: While some customers praise the expertise of the barbers and the quality of their haircuts, others do not mention specific barbers or express general satisfaction without specifying who they prefer. This could indicate a lack of consistency in the quality of service provided by different barbers at Gino's.

4. Negative Online Review Response: In response to a negative review, the Lino's comment suggests that the establishment does not handle negative feedback well. They criticize the reviewer for not addressing the complaint directly with the barber, indicating a possible lack of professionalism in dealing with customer concerns.

In conclusion, Gino's Barber Shop has several strengths, including its longevity, affordable prices, good atmosphere, and the presence of experienced barbers. However, there are also weaknesses, such as communication issues, negative customer experiences, inconsistent service, and a less than satisfactory response to negative online reviews. These weaknesses could potentially impact their reputation and customer satisfaction.

Best TL Reviews

Honestly, they didn't hear what I wanted.... didn't ask any questions and started chopping off. In two seconds with the trimmer it was too late and stuck with the exact opposite of what I expected or wanted. When I expressed shock they responded with 'that's what I understood'. Closed ears, unapologetic, I'll never step foot in that place again and suggest that if you have hair you value, don't go there.

This is in response to Lino's review from 2/15. The barber who cut your hair has been doing this for 10 years. If the customer asks him to do something, he'll do it. It seems as though you misunderstood him, not the other way around. Gino's has been in business since 1964, losing you as a customer will be no loss. Next time you have a complaint, how about address it with the person, not hide behind your laptop and write a bad review. P.S. If you hated the haircut so much, why'd do you leave a 25% tip?

Francis is best. Good hair cut. Nice person. Affordable prices.

Up from Philly looking for a haircut stopped in great cut ....most importantly great people!!!

Fantastic business. Absolutely recommend. 11/10.

Love Gino's. I've been going here for over 20 years. Friendly barbers, great price. Best barber shop around.

Awesome Barber Shop. Everyone is friendly, I have had nothing but great hair cuts since going there. Francis does a great job every time. The shop is also always clean with the floors always being swept by someone.

I've been going here for years. At the l both the new location and the old location. It's there only place I've had my hair cut with the exception of maybe a few times. I would recommend Gino's to anyone. Affordable price and great atmosphere.