The Nail Bar

+1 615-567-6687

2021 Mallory Ln, Franklin, TN 37067 United States of America

Open Today: Closed

Quick Facts About The Nail Bar

The Nail Bar place has several strengths based on the comments provided. One of the major strengths is the excellent customer service and care provided by the staff. Customers mentioned that they were treated well, with patience and accommodation. The staff members are polite, friendly, and take the time to ensure the customers leave happy and satisfied. This indicates a high level of customer service and a commitment to customer satisfaction.

Another strength mentioned is the efficiency of the salon. Customers commented that they are usually seated in a chair quickly and are not kept waiting for long periods of time. This efficient service is appreciated by customers who value their time and do not want to spend unnecessary time waiting.

The use of sterile instruments is also a notable strength mentioned by customers. The salon uses a new pack of sterile instruments for every pedicure, which ensures cleanliness and reduces the risk of infections. This commitment to hygiene and safety is highly valued by customers and adds to the overall positive experience.

The ambiance of The Nail Bar place is also highlighted as a strength. Customers mention that the salon is beautifully decorated and has a calm and relaxing atmosphere. The pleasant ambiance contributes to the overall experience and helps customers relax and enjoy their visit.

The expertise of the nail technicians is another strength mentioned. Customers specifically mention certain technicians who excel in their work, such as Maya who is commended for her skill in pink and white nails. This expertise adds to the quality of the service provided and ensures that customers leave with beautiful nails.

In terms of weaknesses, one customer mentioned a rude receptionist. The customer recounts a negative experience with the front desk staff who were not accommodating and treated them poorly. This indicates a gap in customer service and may have a negative impact on the overall experience for some customers.

Another weakness mentioned is the high price and subpar service experienced by one customer who recently moved to Nashville from NYC. The customer felt that the service was not worth the price paid and was disappointed with the quality of the nails. This suggests a potential inconsistency in the service provided and a need for improvement.

Overall, The Nail Bar place has several strengths that contribute to a positive customer experience, including excellent customer service, efficiency, hygiene practices, pleasant ambiance, and skilled technicians. However, there are also weaknesses in terms of customer service and consistency in service quality that need to be addressed for a more optimal customer experience.

Best TL Reviews

I recently had surgery and was denied pedicures for 2 months and today since it's been approved I knew what I wanted. The place was great. Chill vibe throughout and she took great care of me. She was very patient with my stiff body and took great time to make sure that I left happy. Also, first time trying black polish and I liked it. First time doing matte with the gel nails as well and gotta say, I like it and hope it holds up as well.

Every time I’ve been there, they get me in a chair pretty quickly. They’ve always done a great job and are polite and accommodating. I love that they use sterile instruments. They break out a new pack with every pedicure.

Let’s not forget about the ambience! It’s beautifully decorated and has an amazing calm atmosphere.

Kara did a great job! My pedicure was very relaxing and I’m so happy with the color I chose. Very enjoyable from beginning to end :)

It's always a relaxing and fun time at Nail Bar. Pippy is great and always does a professional and outstanding job! I've been going there for two years and my friends five years. My dip manicures always last even beyond the two weeks before we go back.

Rude receptionist. The lady at the front desk told us 3 different times on the phone and when we were 5 minutes late from traffic rejected us service. I went with a single mom friend and when they saw her baby she refused to take us back. Not sure how she’s keeping her job treating customers so poorly

Maya is an expert at pink and white. I’m always happy with her work.

Recently moved to Nashville from NYC. They were very expensive with subpar service Nails came out thick and dull. They had a rough topcoat. Was not impressed and absolutely will not be back.

I'm always treated well and my nails come out absolutely gorgeous every time! I like that they offer drinks and have a relaxing atmosphere. I've been back three times, and each time it's the same. This is my go to nail salon! Next time, I'm getting a pedicure, too!

Update: Katelyn is the best! I've been going here for over a year now and am so pleased with my nails every time!