Quick Facts About V.I.P NAILS & SPA
V.I.P Nails & Spa is a popular nail salon with a wide range of customers. However, based on the comments provided, there are both strengths and weaknesses to consider.
One of the strengths of V.I.P Nails & Spa is the positive feedback regarding the quality of the nail services. Customers such as Kathy and the person who received a fill-in from Nina and a pedicure from Tiger were thrilled with the results and expressed their intention to return. This indicates that the salon has skilled technicians who can deliver satisfactory results.
Another strength highlighted by a reviewer is the accommodating and friendly staff. This positive feedback suggests that the employees at V.I.P Nails & Spa create a welcoming and pleasant atmosphere for their customers. It also shows that the staff is responsive to customer concerns and takes steps to address and rectify any issues. This is evident in the comment from a customer who mentioned that the salon reached out to her, apologized, and offered to fix the issues with her nails.
However, there are also several weaknesses that need to be addressed. One significant weakness is the inconsistency in the quality of service provided. Some customers complained that their nails were rushed through or cut unevenly, which suggests a lack of attention to detail. Additionally, one customer mentioned that the shape of their nails turned out poorly. These comments indicate a potential lack of consistency in the skills and training of the technicians at the salon.
Another area of concern is the customer service provided by certain employees. One reviewer mentioned encountering a rude employee, while another stated that some staff members were initially rude upon arrival. This suggests a need for improved training and customer service standards within the salon.
There were also complaints about the atmosphere and the overall experience at V.I.P Nails & Spa. One customer described witnessing a physical altercation between employees, which created an uncomfortable and unrelaxing atmosphere. Additionally, another customer mentioned issues with temperature control and uncomfortable experiences during the pedicure session. These comments point to a need for better management and organization within the salon to ensure a pleasant and relaxing environment for customers.
Furthermore, some customers had negative experiences with pricing and communication. One customer mentioned that their price was increased without adequate justification, while another expressed frustration with the miscommunication regarding preferences for regular polish instead of gel. These issues indicate a need for clearer communication and transparency in pricing policies.
In conclusion, V.I.P Nails & Spa has its strengths and weaknesses. The salon receives positive feedback regarding the quality of its nail services and the friendliness of certain staff members. However, there are areas that require improvement, such as consistency in service quality, staff training for customer service, maintaining a pleasant atmosphere, and ensuring effective communication with customers. By addressing these weaknesses, V.I.P Nails & Spa can better meet customer expectations and create a positive experience for all clients.
Best TL Reviews
I’ve come to this place in the past, but stopped going here a couple years ago when a guy that worked there was unbelievably rude to my friend and I. I came here yesterday to get a fill done on my nails. I was told it would be a 30 minute wait, which was fine with me, but I ended up waiting an hour. The girl that did my nails was really nice, but she rushed through the whole process. She told me I needed a new set of acrylic nails, and I told her “ok” but she never gave me a new full set. She did take one of my acrylic nails off and never put a new one on. All of my nails were cut unevenly, which I didn’t notice until I left and looked at them harder. I don’t think I will come back again, I usually go to a nail salon in Yukon but needed my nails done desperately so I just came here. Won’t make that mistake again.
Kathy did my nails this time and they are beautiful. I will always go to VIP nails.
A few years ago I left a review that was not so good. I have since returned to VIP nails on several occasions, and have been very pleased each time with my nails. The staff is friendly and accommodating. I am so glad that I came back. Keep up the good work!!!
UPDATE: VIP Nails got in touch with me and apologized for what happened and asked me to go back to fix my nails. They were very nice and told me to make sure I tell them before I leave and they will make sure you get what you asked for. I just like the fact they went over and beyond to make a customer happy thank you so much VIP Nails! Love my black nails and the shape!
Went to go get a fill in, the guy was not so nice he was mad because I couldn't find the colors I wanted. I asked for coffin shape and they look horrible, I have what it looks like bubbles on a couple of nails and because I asked for different colors he went up from $35 to $50 which I wouldn't have minded if they would've came out great. I will not be going back here! One of them is already missed up and they are only 1 day old.
Found VIP NAILS in 2020 when I moved here permanently. Went to 4 different salons before finding them. I will not go to anyone else if I do a walkin instead of appointment there's no problem. My toes have weird ingrown toenails, but look normal so throws everyone off. So even different people every time I just tell them how I want them trimmed and cut, which ones are hurting the worst. If they don't understand the way I describe them there's always someone to jump in and interpret for me. Like I said I won't go anywhere else. THANKS VIP
I just got a fill in by Nina and a pedicure by Tiger ,they was awesome, I will be back next time I'm in town
This place was awful. I took my daughter and friend to get their first pedicures and while we were in the middle of pedicure a fist fight broke out between the employees. The atmosphere was awful leading up to the fight. Not relaxing at all. Just talking about pedicure, and water was cold, we were left for a while before being attended to even with appointment. Then the water was too hot, they kept insisting on gel when I kept saying no I just want regular polish. We grabbed our stuff and ran. I will never ever step foot in this place again. Ever. Stay away.
First time going here loved the way my nails turned out. He did. Great job on my eyebrows too. Some of them were a little rude when I first walked in. But the guy that did my nails and eye brows was awesome. Can’t remember his name tho.
V.I.P NAILS & SPA Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
6. Fancy Nails
9. Paws N Claws
10. Kingdom of Hair