Quick Facts About AMERICAN NAILS & SPA
Strengths:
1. Quality work: Customers consistently praise the quality of the work done by the nail technicians at American Nails & Spa. They mention that their nails look beautiful and natural, and they are happy with the results.
2. Friendly and caring staff: The owner and technicians are described as sweet, amazing, and friendly. Customers feel that their needs and concerns are valued and that they are treated like family.
3. Availability and minimal wait times: The salon is commended for its ability to accommodate walk-ins without long waits. Customers appreciate the convenience of being able to sit down and get their nails done without a lengthy wait time.
4. Variety of services: American Nails & Spa offers a range of services, including manicures, pedicures, and waxing. This allows customers to get multiple treatments done in one place.
5. Positive recommendations: Customers mention that they were recommended to visit the salon by friends and social media recommendations. This indicates that American Nails & Spa has a good reputation and a loyal customer base.
Weaknesses:
1. Inconsistent service: One customer mentioned that after being a consistent client for three months, the quality of service started to decline. They experienced rushed work and unprofessional behavior, such as an employee writing his number down and offering discounts. This suggests that the salon may not always provide consistent service to all clients.
2. Pricing confusion: A customer mentioned that they felt like they were overcharged and did not receive the full service they paid for. They expected a $30 pedicure but were charged $45 without receiving the promised sugar scrub and hot towel wrap. This indicates a potential issue with clarity and transparency in pricing.
3. Unprofessional behavior: One customer mentioned that an employee accidentally ripped off their entire toenail during a soak-off process and did not apologize or show appropriate concern. Another customer mentioned an employee making advances and offering discounts in an unprofessional manner. These incidents indicate a lack of professionalism and appropriate customer care.
In conclusion, American Nails & Spa has several strengths, including quality work, a friendly and caring staff, availability, a variety of services, and positive recommendations. However, there are some weaknesses to consider, such as inconsistent service, pricing confusion, and instances of unprofessional behavior. These weaknesses may need to be addressed for the salon to maintain a positive reputation and enhance customer satisfaction.
Best TL Reviews
After having my nails butchered at City down the street nails I saw someone recommended this nail salon on FB. I always pass by this place and have never stop by. I usually drive out a half an hour to another salon that does amazing with a specific nail tech that is always booked! Well, No more long drives or long waits!! Mai did amazing on my nails for a fill in and fixed this horrible cracked polish that I had already gotten fixed once the day after getting my nails down at City nails and when it began cracking again I thought I could deal with it until 4 days later/after getting them done I call and explain it was happening again. The lady that remembered me told me it was past 3 days and per policy I have to pay to have them fixed!! I was literally there getting them fixed for the same exact issue 3 days prior!! This place will not do this…look at my nails and the quality of work!! Amazing!! I am so happy!! Thank you for fixing them !! I will be back!!
Sincerely,
A happy customer
02/11/22
Let me say Lina did an amazing job with my nails hot pink French tips!!
The owner is so sweet. They truly care about you as a customer and your nails. The technicians are amazing and sweet as well.
This is ALWAYS an amazing experience. Everytime. I go bi-weekly with my wife and just sit while she has her manicure done. The staff is so friendly. A wonderful business, with amazing service.
I took my daughter to get her nails done and a pedicure, I asked for both of us to have the 30$ pedicure and they told me 45 for her nails, they didn't do the sugar scrub or the hot towel wrap as described and the girl cut a chunk out of my cuticle with nail clippers, They charged me $130, that definitely doesn't add up! This place is so unprofessional, Don't waste your money!
Lena is amazing! She always makes my nails look beautiful
Lena does a great job with SNS. I had to an appointment and had to wait 45 mins for her to finish with another customer, but her work is great.
Love this place. Always able to walk in and sit down without a long wait. I like the way they do my nails with just reinforcing my natural nail with acrylic, but keeping it look natural and without that 'big fat fake nails' look.
I’m new to the area & if you’re anything like me it can be hard finding a new nail salon, I’ve had a lot of bad experiences with having my nails/toes done in shops BUT let me say this I was recommended by a close friend & came in for a pedicure one day & fell in love lol, I’ve never had a bad experience here, a lot of time I’m always running behind & they’ve never once told me they couldn’t take me in, or did rushed work, they not only treat me like family but my daughter as well! She adores Lena! & enjoyed her birthday spa treatment, thanks American nails ❤️
Update: after coming home for 3 months straight I will not be back once you’re a consistent client here they start doing rushed work, one day I came in needing a soak off for my acrylic toenails they put on, after refusing to soak them off & ripping my entire toenail off with another nail they didn’t apologize or anything just told me to stick my bleeding toe back in the water & proceeded to continue on with the pedicure…I returned the next week after that & they gave me some guy name Thomas who watched me the time I was receiving a wax & while giving me a pedicure he wrote his number down & told me if I call him he’ll give me $5 off on a service so unprofessional, I gave them chance after chance but the service just became unprofessional & horrible, my nails looked like huge dinosaur nails after asking for flat, precise work…smh
Place Pictures
AMERICAN NAILS & SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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