Quick Facts About Oriental Nails
Strengths:
1. Long-lasting nails: One customer mentioned that their nails last a very long time after getting them done at Oriental Nails. This suggests that the longevity of the nail service provided by the salon is a strength.
2. Friendly and welcoming service: Many customers commented on the friendliness and welcoming nature of Lily, the nail technician. They appreciated her customer service skills and felt comfortable during their visits. This indicates that Oriental Nails excels in creating a friendly atmosphere for customers.
3. Skill and expertise: A few customers praised Lily's skills and mentioned that they have been coming to Oriental Nails for several years. This suggests that Oriental Nails has skilled technicians who are capable of providing quality nail services.
4. Wide color selection: One customer mentioned that Oriental Nails has a wide range of nail polish colors. This indicates that the salon offers a diverse selection of products, allowing customers to find their preferred shades.
5. Reasonable prices: Although there were mixed opinions about pricing, one customer mentioned that Oriental Nails charges fair prices for their services. This suggests that the salon might offer competitive pricing, attracting customers looking for affordability.
Weaknesses:
1. Rude and unprofessional behavior: Multiple customers mentioned that the service they received from the staff at Oriental Nails was rude and unprofessional. Instances of impolite behavior and disrespectful attitude towards customers were highlighted. This is a significant weakness for the salon as it creates a negative impression and can drive customers away.
2. Long wait times and inefficiency: One customer complained about the excessive wait time and the nail technician working on multiple clients simultaneously. This indicates that Oriental Nails might face issues with managing appointments effectively and providing prompt service, resulting in customer dissatisfaction.
3. Poor-quality nail work: Some customers expressed disappointment with the quality of their nails after getting them done at Oriental Nails. Complaints about nails being too thick, not shaped correctly, unclean cuticles, and uneven application of acrylic were mentioned. These issues indicate a weakness in the nail technicians' skills and attention to detail.
4. Overcharging and miscommunication: A few customers stated that Oriental Nails overcharged them for services and did not fulfill their specific requests. This indicates a weakness in communication and misalignment between the customer's expectations and the service provided.
5. Inconsistent customer experience: Customers' experiences with Oriental Nails vary greatly. While some customers were very satisfied and loyal, others had extremely negative experiences and vowed never to return. This indicates inconsistency in service quality and customer satisfaction, which is a weakness as it cannot guarantee consistent positive experiences for all customers.
In conclusion, Oriental Nails has strengths in terms of long-lasting nails, friendly service, skill and expertise, wide color selection, and reasonable prices. However, the salon faces weaknesses in terms of rude and unprofessional behavior, long wait times and inefficiency, poor-quality nail work, overcharging, and inconsistent customer experiences. Addressing these weaknesses should be a priority for Oriental Nails to improve overall customer satisfaction and ensure a positive reputation in the market.
Best TL Reviews
the lady was so rude i went in the to get my nails done,and she was like we don’t paint little girl nail so i said ok..i’ll just get mine done so i was gonna get acrylic my aunt asked for the price.. she said mam stop rushing me and said i won’t know until i start my aunt said ok if you can’t do it i’ll take her somewhere else she said get out i’m not dealing with this additude
Lily Is Friendly & Loves What She Does. I've Been Going To Her For 2 Years & The Nails Last A Very Long Time. She Is Absolutely Amazing. If I Could Rate Her 10/10 I Would
Would give a zero if I could. I was there for 4 1/2 hours it was ridiculous I would have left but she already started my nails and then she worked on 3 ppl at the same time. She charged me way too much for the service I got. I have no idea how she gets 5 stars they have to be fake. Never in my life have I gotten nails this bad. The last pic is what I asked for. She was very talkative and nice to me but that’s it charged me way too much for what I received because I had an expensive bag.
I love going to lilly she does a very good job on my nails been coming here for 4 years now she's very friendly n welcoming only place I will come
She’s Dope ! I love how she works and makes me feel comfortable,
DID I MENTION THESE GLOW IN THE DARK ?!
She has a lot of colors too check her out
Horrible service! The lady didn't even know how to do nails! She was very rude and worked on about four people in between working on me. She talks too much is very ghetto and unprofessional. This picture was three days after getting my nails done. They we're way too thick and not even shaped correctly,didn't clean the cuticles correctly or even apply acrylic evenly. Never going back!
The lady was rude and doesn't do what you want. I asked her to cut down my nails instead she said she knows what she's doing and didn't cut them. Also over charged for a fill in because she said she did a better job than the previous person who did my nails
Ms Lilly is a hard worker. I been going to her since I was 17 and now I am 22. She is very kind and makes you feel at home. She is the best in Allentown. We all know Allentown sucks sometimes but she makes Allentown not look so bad. She talks to you and gives the best advice if you ask for it.
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Oriental Nails Info
Amenities
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Payments
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Cash-only
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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