Cordova Nails

+1 916-851-3908

2831 Zinfandel Dr, Rancho Cordova, CA 95670 United States of America

Open Today: -

Quick Facts About Cordova Nails

Cordova Nails place has received a combination of positive and negative comments, which provide insights into its strengths and weaknesses. Below is an analysis of the strengths and weaknesses based on the comments provided.

Strengths:

1. Efficient service: The salon is commended for its ability to take walk-in customers promptly and provide immediate service. This suggests that Cordova Nails has a good system in place for managing appointments and accommodating customers efficiently.

2. Skillful technicians: Multiple comments mention the technicians' skills in performing nail services. They are praised for doing an amazing job, taking their time, and providing a perfect pedicure and manicure. This indicates that the salon has skilled staff members who can deliver high-quality results.

3. Patience and understanding: In one comment, a customer mentions that the staff was patient and understanding during a difficult time for them. This demonstrates that the salon has a compassionate and empathetic staff, which can create a positive and supportive environment for customers.

Weaknesses:

1. Inconsistent service quality: Several comments suggest a discrepancy in service quality depending on the technician assigned. While some customers had fabulous experiences, others had horrible experiences with different technicians. This inconsistency raises concerns about training standards and the overall quality control within the salon.

2. Rushed service: Customers have complained about a technician, Jessica, rushing through services and being rough when removing fake nails. Rushed services can result in subpar outcomes and potentially be uncomfortable or painful for customers. This indicates a lack of attention to detail and a need for improved time management skills.

3. Communication issues: One customer had a negative experience related to a misunderstanding over pricing. They claim they were quoted one price over the phone but were charged more once in the salon. This suggests a potential communication problem between the salon staff and customers, which can lead to customer dissatisfaction and mistrust.

4. Unprofessional behavior: A customer recounts an incident where a technician berated them in front of others, making disparaging comments about their math skills. This kind of behavior is unprofessional and reflects poorly on the salon as a whole. It can negatively impact customer loyalty and reputation.

5. Pricing and transparency: One comment highlights a perception of being ripped off and poor customer service. The customer claims they were charged more than initially quoted and that the salon lacks professionalism. This raises concerns about the salon's pricing transparency and customer service practices, which can lead to a loss of trust and patronage.

In conclusion, Cordova Nails has strengths such as efficient service, skilled technicians, and patient staff members. However, the salon also has weaknesses including inconsistent service quality, rushed services, communication issues, unprofessional behavior, and concerns about pricing transparency. To improve its overall customer experience, Cordova Nails should focus on implementing training programs, enhancing communication, upholding professionalism, and ensuring pricing transparency.

Best TL Reviews

Very pleased with my visit today! I was a walk in and they took me in right away! They did an amazing job!

Went to do a pedicure with Peter and he was very kind. He took his time cutting my toe nails and cleaning them, however he did cut my toe a little, so it was burning when it was touched by alcohol, but he was still very nice.

His wife on the other hand, Jessica, was rushing when doing my mom’s pedicure. She also rushes when doing your nails and she takes out your fake nails very painfully. Please be aware that she can be a bit rude, but shout out to Peter !!

First experience with Cindy and Peter was fabulous.

The second time we went back, we had different nail technicians, and it was horrible. My daughter was doing a dip for her nails and this lady clearly didn't know what she was doing. It took over 2 hours! And it mangled for cuticles.

I've been coming to Cordova Nails for almost 4 years now. I always schedule an appointment and almost always have the same person, of which, I will not mention names. This last visit was very embarrassing and they've lost my upmost respect. After a full set was done and paid for, I then asked for her to break a $20 to give her a $15 dollar tip. She takes the $20 and then kept grabbing my change, then makes a scene and very loudly tells me, "I need to go back to school." Then says, "I don't know math. I was totally dumbfounded. She was so in the wrong and made a scene like I was ripping her off or something. I know we all have bad days but this was over the top!

They rip you off! Tell you one price over the phone and try to charge you more while inside. They’re not professional and customer service is the worst. I live 3 minutes from them but will drive up to an hour just to not go there.

5 star it was my first time going to Cordova nails. Not only was the staff nice but patient with me as well. My brother had just got killed and I wanted to do my nails to rep him before I traveled home. It was hard I kept changing the colors of nail but the tech was so patient

.The pedicure and manicure was done perfect. I will surely be back.

Service was great, but they couldn't do a simple design and my nails look like they were done by a 5 year old.

I went to this place on my birthday!!!!! Took them 3 hours to do my nails and feet and they came out horrible!!! Paint lines didn't do the cuticles. Parts of my toe nails were not even painted. I could tell the lady who did them was rushing but I but I trusted that she would do a good job because i had been there before. Will never go back to this place. But she made sure she got my tip. Plus one was coming off within a week... zero stars.