Quick Facts About Hope Nail Salon
Strengths:
1. Friendly and helpful staff: Several comments mentioned that the staff at Hope Nail Salon were sweet, polite, and provided good customer service. This indicates that the salon has a positive and welcoming atmosphere, which is important for customer satisfaction.
2. Good color selection: One customer mentioned that the salon has a great color selection for nail polish. Having a wide range of colors can attract customers who are looking for variety and options when it comes to their nail treatments.
3. Long-lasting nails: A customer mentioned that after trying the powder dip for their nails, they were able to get a good 3 to 4 weeks out of them, even with rough use. This indicates that the salon offers durable and long-lasting nail treatments, which can be appealing to customers.
4. Skilled nail technician: The comment about Lisa always doing a great job on spa pedicures suggests that there is at least one skilled nail technician at the salon. Having experienced and talented technicians can ensure high-quality nail services for customers.
Weaknesses:
1. Overcharging and incorrect quoting: One customer complained about being double charged and receiving incorrect quotes for services. This suggests that there may be issues with the salon's pricing and invoicing system, which can lead to customer dissatisfaction and distrust.
2. Poor customer service and attitude: Negative comments about poor customer service, bad attitudes, and poor treatment towards non-Caucasian customers indicate that there may be a significant problem with the salon's customer service practices. Treating customers poorly or displaying bias can result in a negative reputation and loss of business.
3. Inconsistent nail quality: Multiple comments mentioned issues with the quality of the nails done at Hope Nail Salon. Complaints about lumpy dip powder, streaked color, and nails being filed too far, causing bleeding, indicate a lack of consistency and attention to detail among the nail technicians.
4. Lack of communication and direction: One comment mentioned that the receptionist was rude and did not provide clear directions or information about salon policies. This lack of clear communication can lead to confusion and frustration for customers.
5. Declining service quality: One comment expressed disappointment in the decline in service quality at the salon, suggesting that it may not be as good as it once was. This can be concerning for repeat customers who have previously had positive experiences but are now dissatisfied.
In conclusion, while Hope Nail Salon has some strengths such as friendly staff, a good color selection, and the ability to provide long-lasting nails, it also has several weaknesses that need to be addressed. Issues with overcharging, incorrect quotes, poor customer service, inconsistent nail quality, lack of communication, and declining service quality can all negatively impact the salon's reputation and customer satisfaction. It is important for the salon to address these weaknesses and take steps to improve its overall quality and customer experience.
Best TL Reviews
Please never go to hope salon. They are theif. They charge me $40 for refill. They posted 25 for regular and 35 for design, but I just get simple nails and color. Ethan was the guy who done my nails. He shorten my nails without asking me how long I want. I told home to do round but he did not listen. Hate this place. It’s my bad that after reading the negative review I visit to that place.
The sweetest staff and always willing to help! I’ve been a consistent customer for over a year along with my family members and I can not recommend them enough! Great color selection! Great prices! And above all amazing experience!
Stay away! Beware of fraudulent double charging and very poor customer service, with a bad attitude. Check your receipts, because they are double charging and incorrectly quoting services. I spent money in this establishment and the attitude was as if the services were free. It is 2022 and very poor treatment towards non Caucasian customers is still occurring, do not patronize bias businesses.
This is the worst manicure I’ve ever had. The dip powder is lumpy and the color is streaked. She filed my nails so far that I’m bleeding on three fingers. Lisa was very rough even after I told her twice that she was hurting me.
Hope is amazing and all of her employees are wonderful. I'm always well taken care of and my nails have never looked better. Hope had me try the powder dip for my nails 2 years ago and even with being very hard on my hands and nails, I always get a good 3 to 4 weeks out of them.
I went in for a nail dip manicure and pedicure. Hope did my nails. She did not clip my nails, no cuticles, etc. pedicure was done Galway also. Then I was charged $88 and that was without tip. They use to be such a good place to go. I won’t go back.
This place was amazing. It's the only place I get my spa Pedi done. I ask for Lisa every time she always does a great job on my feet. She's also very polite.
Maybe it's just the new norm. Appointment yesterday and the pedicure tech was no good at listening or deliberately uninterested. Charged $10 to remove gel polish from my fingernails. She used the electronic sander when I asked her to not use it.."jus a little bit", she says. I said "no cuticles" on the pedicure and she dug into it anyway! Lastly, the rude receptionist doesn't give any direction. You can't dry your pedicure in the salon which she never said and she rudely took a call on her cellphone, completed it THEN said "what can I help you with?" Help me find a different salon, can you help with that?
Hope Nail Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
Places
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