Pro Nails

+1 714-540-2282

320 Bristol St # E, Costa Mesa, CA 92626 United States of America

Open Today: -

Quick Facts About Pro Nails

Pro Nails has received a mixture of positive and negative comments from customers, which provides insights into their strengths and weaknesses. In this analysis, we will examine these comments to uncover the strengths and weaknesses of Pro Nails.

Starting with the positive comments, there are several strengths that emerge. Firstly, customers express satisfaction with the quality and durability of their nails. One customer mentions that their nails look just as good at week four as they do when they leave the salon. This indicates that Pro Nails provides a high-quality service that results in long-lasting and well-maintained nails. Additionally, customers appreciate the reasonable pricing, implying that Pro Nails offers competitive rates in the market.

Another strength highlighted by customers is the talent and skill of the staff. Customers specifically mention Lani and Tom as being skilled and meticulous in their work. Lani, the owner of the salon, has been serving customers for 7 years and has built a loyal following. This suggests that Pro Nails has staff members who are experienced and capable of meeting the high standards of discerning customers.

Furthermore, customers praise the friendly and professional nature of the staff. The positive interactions and conversations during the nail sessions contribute to a pleasant experience for the customers. This indicates that Pro Nails has a welcoming and enjoyable environment, which is appreciated by customers.

However, there are also weaknesses mentioned by customers that Pro Nails should address. One customer expresses dissatisfaction with the service, claiming that the salon is dirty and their nails looked terrible. They also had to repeatedly ask for reshaping, which implies that attention to detail and customer satisfaction may be lacking in some cases. Additionally, the customer mentions that they were blamed for the uneven application of French tip polish, suggesting that the salon may not take responsibility for their mistakes and may not handle customer complaints well.

Another weakness mentioned by a customer is related to the ambiance of the salon. They describe an experience where a neighboring customer was having a severe ingrown toenail removed, which created a non-relaxing atmosphere. Although this may not be a constant issue, it highlights the fact that the salon may lack the serene and peaceful environment that some customers seek during their nail treatments.

In summary, Pro Nails has several strengths and weaknesses based on customer comments. The strengths include long-lasting and well-maintained nails, reasonable pricing, skilled and meticulous staff, and a friendly and professional demeanor. However, the weaknesses include inconsistent service quality, potential lack of attention to detail, inadequate handling of customer complaints, and occasional disruptions to the relaxing ambiance. By addressing these weaknesses, Pro Nails can further improve their customer experience and solidify their reputation as a high-quality nail salon.

Best TL Reviews

I am very pickly when it comes to getting my nails done, so when I found someone who met my high standards I was more than happy to drive a little further to get my nails done. I have been with Lani (owner) before she opened her own salon here in Costa Mesa. So 7 yrs since she opened and 2 before that! I'm always able to get in. My nails look just as good at week 4 as they do when I leave the salon and the pricing is very reasonable. I usually have a design photo for my toes and she always takes the time to do the designs herself. The newest pedicurist has stencils so this last time I had him do that. I was very happy as it was what I already had pick out! Definately would recommend this nail salon.

This is my new favorite salon!!! The staff are so friendly and professional. Tom is my go-to because he is so sweet and meticulous about his work. He always leaves my nails looking beautiful and how I wanted. I cannot wait until my next appointment!

Horrible. Dirty. My nails look terrible. I had to keep asking to reshape. Then the polish on my French tip was not applied evenly when asked to fix it they told me it was my fault. They are thick as toast. Will NEVER go back here. Just disgusted.

The staff here is extremely kind and attentive. Love chatting with them while getting my nails done. The prices are very fair and they do a great job. I haven't been in a while due to my latest experience where the person next to me was having a severe ingrown toenails removed..... There was a lot of blood. It was fascinating but overall not the relaxing ambiance experience I'm looking for in a salon.

I love pronails they have best customer service they are polite , on time, clean , respectful, nice ????

I am so happy I found Pro Nails. Lani is the BEST!! She’s very good at designs, she listens and she always does a perfect job and I’ve been going for two years now! For pedicures I’ve been seeing Tommy and He is hands down the best, I love that he really cleans under the nail. He’s also funny. They also do gel x and pretty much everything!!! Thank you guys for the amazing service and nails always!

Pro nails was high recommended by my friend and now I know why. The service is good and quick and very competitive, the employees welcome in , friendly compared to other salon . One important my nails turned out very nice, thank you Pro nails :)

Very sweet staff, very pretty nails, reasonable price! I had an injured wrist as well and my very kind nail artist was extremely gentle and worked around it