Quick Facts About U & I Nail and Spa
U & I Nail and Spa place has received a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the salon, we can categorize the comments into different aspects of the business: quality of service, customer service, cleanliness, and expertise.
In terms of the quality of service, many customers have praised U & I Nail and Spa. One customer mentioned that they had great experiences with gel manicures and color changes. They appreciated that the salon took their time with the nails and were not rough on them. Another customer specifically mentioned that they never let anyone other than David touch their nails and that they, their mom, and their grandma all leave happy. Additionally, a customer complimented the hot stone treatment during a pedicure and mentioned that it was the best pedicure they had ever had. These positive experiences highlight the salon's ability to provide high-quality services.
On the other hand, there are negative comments that indicate weaknesses in the salon's service. One customer had a horrible experience with a nail technician who was rude, rough, and did not seem to know how to properly do nails. They also mentioned that the polish was applied unevenly and that their nails were sticky and gross. Another customer shared pictures of their poorly cut nails and poorly done nail polish, expressing their disappointment and stating that they will no longer use or recommend the salon's services. These negative experiences highlight inconsistencies in the quality of service and suggest a lack of attention to detail.
Customer service is another aspect that can be evaluated. Positive comments indicate that the salon staff is friendly, takes their time with customers, and provides a pleasant experience. One customer appreciated not being treated like just a number and mentioned that they received additional services such as cuticle trimming and a hand massage. Another customer mentioned that they were not rushed during their visits. These positive comments suggest that the salon values customer satisfaction and goes the extra mile to make customers feel comfortable and pampered.
However, negative comments reveal a lack of good customer service in some instances. A customer mentioned that the nail technician was super rude and did not apologize for cutting them. Another customer mentioned that the technician ignored their concerns and had a major attitude. Additionally, one customer expressed disappointment in the fact that the person painting their nails left before finishing, resulting in uneven nail color. These negative experiences suggest a lack of professionalism and attentiveness towards the customer's needs and concerns.
Cleanliness is a crucial aspect of any spa or salon. Positive comments indicate that U & I Nail and Spa maintains a clean environment. One customer specifically mentioned that the salon is always clean, not packed, and that they are not rushed during their visits. Another customer highlighted the fact that everything is sanitized, which is reassuring in terms of hygiene.
Unfortunately, there is also a comment from a customer who mentioned that the salon has been closed for a while and expressed sadness at not being able to visit anymore. This suggests a weakness in the salon's operations, potentially related to management or external factors such as renovations or licensing issues.
Lastly, comments regarding the expertise of the staff can be evaluated. Positive comments indicate that the salon has skilled technicians who provide excellent services. One customer mentioned that they go to another person for nails but have no complaints about the pedicures they receive at U & I Nail and Spa. They specifically mentioned that everything is sanitized and that they aim to please customers. This suggests that the salon employs technicians with expertise in providing pedicure services.
However, there are negative comments that suggest a lack of expertise in some instances. One customer mentioned that their acrylic nails and their mother's nails were done poorly, and they paid a significant amount for a result that they considered disgusting. Another customer mentioned that their nails were caked on too much, indicating a lack of skill in nail application. These negative experiences highlight a weakness in the salon's ability to consistently provide high-quality nail services.
In conclusion, the strengths of U & I Nail and Spa include providing great experiences, offering additional services, having friendly staff, maintaining cleanliness, and displaying expertise in some areas such as pedicures. However, weaknesses include inconsistencies in the quality of service, instances of poor customer service, and a lack of expertise in certain nail services. These weaknesses should be addressed in order to improve customer satisfaction and retention.
Best TL Reviews
I go here to get gel manicures and color changes. I have been there twice and have had great experiences both times. They take their time with your nails and are not rough on them, they dont treat you like a number. I got a color change this time which was $25 with a $5 added matte. He still trimmed my cuticles and wax dipped my hands with a short hand massage as well. Will definitely be back and probably make this nail spot my new home! GREAT JOB!
I never let anyone other than David touch my nails !
He does my nails my moms and my grandmas nails
Never leave unhappy ????????
If you want the best pedicure ever come here. I totally was surprised when a friend took me here. The hot stone treatment was the bomb. I choose the stay butter pedicure and when I tell you it was the best pedicure I've ever had. The lady was so sweet and scrapped all the dead skin off. Can I tell you this was a amazing experience. I will be coming back in two weeks.
Horrible. Made the mistake of going to a salon I’ve never been to, especially the week of my birthday. The guy doing my nails kept nicking me and cutting me and he was super rude not once did he apologize. Anytime I said anything to him he would ignore me. He had a major attitude. Not to mention he doesn’t seem to know how to do nails he was caking everything on so much. The women came to paint my nails and she was almost done, her customer walks in and she just flat out left the guy to finish the last few nails like really? Now half my nails are darker than the others because the guy wouldn’t even wipe the brush off before he applied. I just wanted some simple diamonds on my nails and that couldn’t even happen. He was so nasty and rude I’m appalled. I got gel and my nails aren’t even dry they’re all sticky and gross. I’m very upset. I would never go here again.
I loved coming here! Always clean, not packed and they aren’t rushing you. However, I’m sadden to know they have been closed for a while. Does anyone know why? I miss coming here!
I just got back from U & I nail salon and I am HIGHLY DISAPPOINTED. My family and I have been going here for many years now. They started off great but I don't know what has happened now. As you can see in the pictures, my nails were not even cut properly and the nail polish was done HORRIBLY. My 10 year old niece can do a better job!!! I will no longer be using their service and I will no longer recommend them to family and friends! Stay AWAY from them!
I came here on August 7th 2020 I called before coming in and the owner knew I wanted a set of Acrylic and I had two flower girls and my mother who needed there nails done as well he rushed and my nails look horrible and I paid $150 to nails that look disgusting. Only reason why I left them and didn’t go back was because I had the wedding to attend over the weekend bad for business never will I go here again. I’m only speaking about my experience but my mother was even worst the Spanish young lady painted my mother nails so bad she has Clamps all over her nails so so bad don’t waste your time to go here
I love this place. They are very clean and polite. Everything is sanitized straight out of the hot box. I only get a pedicure there though. Never had my nails done there though because I go to another lady somewhere else. Haven't had a problem as of yet. They aim to please. I'm sure if you want something, they will do their best to make you happy.
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U & I Nail and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:45 AM - 07:00 PM |
| Wednesday | 09:45 AM - 07:00 PM |
| Thursday | 09:45 AM - 07:00 PM |
| Friday | 09:45 AM - 07:00 PM |
| Saturday | 09:45 AM - 07:00 PM |
| Sunday | 09:45 AM - 07:00 PM |
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