Quick Facts About Shear-Lock Combs West
Strengths of Shear-Lock Combs West Place:
1) Customer Service: Multiple comments mention the staff being super nice, personable, and friendly. This shows that the salon prioritizes creating a welcoming and comfortable environment for their clients.
2) Skill and Expertise: Many customers express satisfaction with the quality of their haircuts and hairstyles. Lauren and Ashley M. receive consistent praise for their abilities as stylists, with one customer even claiming that Ashley M. is the "absolute best" in the area. This indicates that the salon has skilled and experienced hair professionals.
3) Affordable Prices: One customer mentions being pleasantly surprised by the affordable price of their services. This suggests that Shear-Lock Combs West Place offers competitive prices, making their salon accessible to a wide range of customers.
4) Attention to Detail: Caty is credited with suggesting colors and making excellent choices regarding the front of the customer's hair cut. This indicates that staff members pay attention to the specific preferences and desires of their clients and take the time to create personalized styles.
5) Communication and Follow-Up: Some customers appreciate the fact that the salon owner reached out to them after hours to ask questions and gain a better understanding of their needs and preferences. This demonstrates a commitment to customer service and a proactive approach to addressing any potential issues.
Weaknesses of Shear-Lock Combs West Place:
1) Incomplete Service: One customer mentions being satisfied with most aspects of their haircut, but was disappointed that the stylist did not show them the back of their head. This lack of transparency and acknowledgment of potential mistakes can be seen as a weakness in the salon's customer service.
2) Inconsistency in Service: Another customer had a negative experience with hair extensions that fell out and were not properly checked. Although the salon ultimately resolved the issue, this incident raises concerns about quality control and consistency in service.
3) Lack of Communication: The same customer who experienced issues with hair extensions mentions feeling dishonesty from the hairstylist who did not openly mention the unevenness and longer baby hairs. This lack of communication and transparency can lead to customer dissatisfaction and the appearance of unprofessionalism.
4) Exhausting Experience: The customer who was unhappy with their haircut expresses reluctance to return to the salon due to the tiring experience of addressing the issue in person. This suggests that the salon may benefit from finding alternative ways to address customer concerns and improve their overall customer experience.
In conclusion, Shear-Lock Combs West Place has several strengths, including excellent customer service, skilled and experienced stylists, affordable prices, attention to detail, and proactive communication. However, there are also weaknesses, such as incomplete service, inconsistency in service, a lack of communication, and potential issues with customer satisfaction. By addressing these weaknesses and building on their strengths, Shear-Lock Combs West Place can continue to grow and improve as a salon.
Best TL Reviews
Lauren always does a great job on my hair and my husband's! The staff is super nice and we love seeing the salon owners dog, Dottie when we come in!
I came in with a flexible expectation about what I wanted to do with my hair mainly a short hair cut and dyed tips. I'd say Caty worked well with me, I enjoyed our time. She did an excellent job on suggesting colors, the front of my cut, angle great, color beautiful choice, even the decision to do more than just tips, worth the money.
However bc she didn't show me the back of my head. I went home and found a near halo of blonde/ instead of color and on my shaved side a noticable indent that she didn't shave down/even out. There is also a whole bunch of baby hairs that are longer than the cut by like 2" lol
It felt dishonest for her to not mention it openly.
She did offer to shorten my hair more if it wasn't enough at first and for free if I wanted to try it, even days later, which was sweet. But I can't come back bc it would be too exhausting as an introvert to be this straightforward in person.
***Which is why I just wrote this review instead of giving her a chance to fix it.***
I paid $145 +tip
Photos 1 hour after session
If you are looking for a full service salon STOP LOOK NO FURTHER because it does not get any better than here. A person's appearance is very important, they say the first impression meeting anyone is everything, in all honesty your first impression isn't the initial greet its what the eye sees before the greet. When you go to a salon you are putting so much trust in their hands literally. After seeing the same beautician for almost 15yrs in February for my anniversary I paid close to 1k for hair extensions and color for them to fall out leaving bald spots went back had the ones put back in yet was given no explanation nor the others rechecked shortly after 3 fell out. I decided I needed a 2nd opinion, after they made room to get me in scheduling an appointment he owner called me after hours from home asking questions about the extensions, products using, trying to have an idea what may be the issue to prepare for my appointment. Talking about customer service and professionalism I felt safe going in the next day. One look at my extensions the immediately saw the numerous issues that had not they caught would have caused damage and ruined my hair for years to come. They undid the previous extensions and started from scratch it was not an easy process but my hair hasn't looked nor felt so good and my confidence so high in I can't recall honestly. And what they charged let's just say I cried leaving because it truly was a blessing. Here's some before and after pictures
I love the decor, the salon is so cute! Lauren was my stylist, she was so nice and helped me get exactly what I was looking for. I couldn't believe that the price for my services was so affordable. I will definitely be back.
Great, personable staff that consistently gets you done up right with speed and efficiency
Ashley Merrill is the absolute best stylist in the St. Peter’s area, never a moment of disappointment. I’ve been going to her for 7+ years and have never left her sight unsatisfied. She makes sure I am more than happy with my hair, keeps my hair healthy, neat and in-style. I will absolutely never reconsider a stylist. Most definitely the top cosmetologist around.
I've had Ashley M. As a hair stylist for about 2 years now and she is the absolute best! She will always give you exactly what you want and never fails at it. She has always cared for the health of one's hair but always keeping me satisfied with the look. 100% reccomend you should go see her!
Start off by saying wow! I absolutely love this place and my haircut! I got Hannah and I must say she is the best, not only pretty but very sweet. Will definitely be returning just to see her, the staff is amazing and you can see why this place has been here for so many years. Even if you have a horrible receding hairline she can set you up ????. Thanks everyone! Especially Hannah!
Place Pictures
Shear-Lock Combs West Info
Amenities
From the business
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Identifies as women-owned
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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