Quick Facts About Lee Nails & Spa
Lee Nails & Spa has received a variety of comments, both positive and negative. In order to evaluate the strengths and weaknesses of the salon, let's analyze each comment and identify common themes.
Beginning with the positive comments, one customer had a good experience with a fill and gel polish. The technician was careful and considerate, ensuring that the customer was satisfied with the work. Another customer praised the salon for their long-lasting gel manicure and pedicure, as well as their ability to repair a damaged toenail with acrylic. They commended the salon for being clean, friendly, and professional.
Additionally, a customer who frequents Lee Nails for eight months expressed satisfaction with all the services they have tried, particularly highlighting the natural appearance of their dip nails. They also appreciated the recent upgrades in the check-in and scheduling process.
From these positive comments, we can identify several strengths of Lee Nails & Spa. Firstly, they seem to provide high-quality services, as customers express satisfaction with their nail treatments lasting a long time and appearing natural. The salon also appears to prioritize customer satisfaction, as evidenced by the technician's care in ensuring the customer's preferences are met. The recent upgrades to the check-in process also indicate a commitment to improving the overall customer experience.
Moving on to the negative comment, one customer had a terrible experience with a rude nail technician. They felt unwelcome because they opted for regular polish instead of gel and were subjected to unprofessional behavior throughout their visit. The atmosphere was described as depressing, with no smiles or laughter from the staff.
From this negative comment, a clear weakness of Lee Nails & Spa emerges – customer service. The rude and unprofessional behavior of the nail technician, as well as the overall negative atmosphere described, is detrimental to the salon's reputation. This incident highlights the importance of training and ensuring that all staff members are friendly, welcoming, and attentive to customer needs.
In conclusion, the strengths of Lee Nails & Spa include providing high-quality services, long-lasting manicures, and a commitment to customer satisfaction. Positive experiences with specific technicians and the recent upgrades to the check-in process further contribute to their strengths. However, the negative comment exposes a weakness in customer service, which can significantly impact the overall experience for customers. Addressing this weakness by implementing proper training and fostering a positive and welcoming atmosphere should be a priority for the salon.
Best TL Reviews
Pretty good for a fast service salon. I did make an appointment and they honored it. I got a fill with gel polish on top.
Pros: tech didn’t cut me when filing, asked me if I liked the work.
Cons: no colored acrylic, and they use the kind that has a strong odor, MMA I believe.
We love coming to Lee's Spa and Nails! We went in October before a photoshoot, and I am almost embarrassed to say that their gel mani/pedi lasted me over a month with minimal chipping and peeling, I only got them redone because they had grown out so far lol! I had a toe nail that I lost in an accident, and they were able to repair it with acrylic so it looked brand new! I did not take a picture of the after, but you can see what they had to work with and what they looked like the next day! They stayed late to fit us in, and they did a wonderful job. I will say that walk in service is nearly impossible because they are always booked, so try to call a day or two in advanced. It is very clean, friendly, and professional here! Highly recommend ( :
I’ve been getting my nails done here for about 8 months and have been very pleased. My dip nails look natural like I just have a great gel manicure- really, all the services I’ve tried have been good so I feel comfortable suggesting them.
I love the recent upgrades to the check in and scheduling process. The nail techs are all awesome. Set an appointment! They take walk-ins but they are almost always busy.
Absolutely unbelievable how rude the woman was the entire time she did my nails. She was mad because I didn’t want gel polish on my nails and just wanted them painted, I guess. She jerked my hands around with a big scowl on her face the entire time. Atmosphere was so depressing, none of the nail techs smiled or laughed the whole time I was there. A horrible experience!
Exceptional service! You can never go wrong going to Lee’s nails located in grand Boulevard. It will be advised to definitely make an appointment. They are always extremely busy but it’s reflective and their work and professional work ethic.
Tony is the best nail tech i’ve ever had. He’s funny and very knowledgeable on doing our nails. His wife, everlyn is also super friendly and nice. Favorite nail place ever. Thank you lee nails!
Best job anyone's ever done on my nails! They have lasted quite a long time!
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Lee Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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