Quick Facts About Beauty World
Beauty World Place is a beauty supply store with a mix of strengths and weaknesses based on the comments provided. The store offers a three-day exchange policy, which can be seen as a strength as it provides customers with the flexibility to return or exchange products if they are not satisfied. This policy demonstrates a customer-centric approach and a willingness to ensure customer satisfaction.
One of the strengths mentioned in the comments is the excellent customer service provided by the employees. Multiple customers mentioned positive experiences with specific employees, such as Maya, who was praised for providing first-class assistance. Positive customer service experiences contribute to the overall positive reputation of a store and can lead to customer loyalty and repeat business.
Discounts and additional items, such as shampoo packets, were mentioned as a positive aspect of the shopping experience. These added bonuses can help attract customers and make them feel valued and appreciated. Offering discounts and small gifts can contribute to customer satisfaction and positive word-of-mouth.
However, there are also several weaknesses highlighted in the comments. One customer experienced racial profiling, feeling that they were being followed by store employees because they assumed the customer was black. This behavior is highly inappropriate and can create a negative shopping experience. Racial profiling not only damages the reputation of the store but also drives away potential customers who want to shop in a welcoming and inclusive environment.
Another negative experience mentioned in the comments is a cashier attempting to overcharge a customer. This behavior is dishonest and unethical, and it can damage the trust customers have in the store. Refusing to provide the cashier's name when asked is another indication of poor customer service and lack of accountability. This negative experience can deter customers from returning to the store and may lead them to seek alternative options, such as Beauty Masters in Lovejoy, as suggested by the dissatisfied customer.
One customer expressed disappointment with the quality of a product purchased. They bought Hicks edge control, but it seemed to be a counterfeit or inferior product. This reflects negatively on the store's quality control and can leave customers feeling deceived or scammed. Selling counterfeit or inferior products damages the store's credibility and can lead to distrust among customers.
Despite these weaknesses, there were more positive comments than negative ones. Many customers praised the customer service provided by certain employees and were satisfied with their shopping experience. The active customer traffic and the employees' multitasking skills were also seen as positive aspects as they indicate a popular and efficient store.
In conclusion, Beauty World Place has both strengths and weaknesses based on the comments provided. The store's strengths include a three-day exchange policy, positive customer service experiences, and added bonuses such as discounts and gifts. However, the store also has weaknesses, such as instances of racial profiling, attempted overcharging by a cashier, and the sale of counterfeit or inferior products. It is important for the store to address these weaknesses and maintain a strong focus on providing excellent customer service to ensure customer satisfaction and loyalty.
Best TL Reviews
DO NOT SHOP AT THIS STORE!!! My mom and I came to this store and as soon as we walk in the two ladys at the counter told their employees to follow us around the store, we didn’t stay at the store for more than five minutes before we left, the owner was making us feel very uncomfortable. Also I’m pretty sure they were following us because they assumed I was black ( I’m not ) because after we walk in a white lady also came in as well and they didn’t treat like that.
Cashier today 9/12 at 5:30pm tried to overcharge me, when I asked for her name she refused to give it to me. She was very rude from the time I walked in, she was not helpful at all. Highly unlikely to shop here again. Try Beauty Masters in Lovejoy
Also, 3 day exchange policy!
Very satisfied! Thank you so much. You helped me purchase two wigs last night. Your customer service is superb and I enjoyed the discount as well. Also, thanks for the shampoo packets.????
First Time in store and the customer service was excellent From the time I walked in the door. My girl Maya provided 1st class assistance with my hair care needs and got me right with my new wigs.
Went to buy edge control by Hicks..because that's the only edge control I buy for my daughters hair. First of all my daughter thought it was nothing in the container because it felt light. Then went I opened it up it was half way filled. It did not smell like hicks. Then when I went to apply to my daughter's hair it turned into an oil substance. When I know how hicks edge control works. That's why I buy it. When you buy hicks..you have to knock on the bottom of the jar. If it doesn't "Echo when you knock on it..it's not it. It's sad because it's the first time this has happened..and this is not my first time buying edge control by Hicks at this beauty supply. WE ARE BEING SCAMMED!
I visit this location often but today I was greeted by a very sweet young lady named Mya! She was very attentive and helped me with exactly what I came in for. She has amazing customer service????
Mya was so nice she helped me and my wife find two great wigs. Beautiful store!!
As expected, the customer traffic was very active inside upon entering, and in my opinion that displays (Good - business; product supply; quality products and customer service). I was impressed by the level of multitasking of each employee on duty. This was my first visit and it was impressive. I needed assistance and didn't have to wait long. I was really impressed by the employee assisting me, she was attentive to me and to several other customers including checking out a third customer via register. This employee never once displayed an expression of not wanting to assist a customer. Her level of customer service was flawless, she maintained patience and professionalism throughout with each of us. My visit at this particular store was more than expected. I definitely "will" revisit. ????
Place Pictures
Beauty World Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 07:00 PM |
How to go there
Location
Places
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