Quick Facts About Luxury Nails
Luxury Nails, based on the comments provided, has both strengths and weaknesses that can be analyzed.
Starting with the strengths, one recurring positive aspect mentioned by multiple customers is the quality of the nails. Customers have expressed satisfaction with their acrylic sets, acrylic fills, and pedicures, claiming that the nails lasted a long time and were of great quality. This indicates that the salon has talented technicians who are skilled in delivering good results.
Another strength mentioned by customers is the cleanliness of the environment. Clean bathrooms and a clean and organized salon were highlighted in the comments, suggesting that the salon prioritizes cleanliness and hygiene. This can create a positive and comfortable atmosphere for customers.
The availability of walk-in appointments is also seen as a strength. One customer mentioned that they were able to get their nails done without an appointment, indicating that the salon is accommodating and can handle spontaneous visits. This can be appealing to customers who are in need of immediate nail services.
Now, let's move on to the weaknesses of Luxury Nails as expressed in the comments. One major recurring complaint is the poor customer service. Customers have mentioned instances where technicians did not listen to their requests, rushed their work, and displayed a bad attitude. This can be seen as a significant weakness as good customer service is crucial for creating a positive experience and developing customer loyalty.
Another weakness highlighted is the long wait times. In one comment, a customer mentioned waiting for 30 minutes despite being informed that there was no wait. Additionally, another customer mentioned waiting for 40 minutes before their pedicure began. Long wait times can be frustrating for customers and can contribute to a negative overall experience.
Hygiene also emerges as a weakness in one comment. The customer mentioned that the nail soaking bowl had smudges and seemed dirty, and the station of the nail technician was not clean. This raises concerns about the sanitation practices of the salon and can deter potential customers who prioritize cleanliness and hygiene.
One comment also mentioned an incident where the owner was disrespectful and rude to a customer. This showcases a lack of professionalism and can significantly impact the reputation and customer perception of the salon.
Price is also mentioned as a concern by one customer who felt that the services received were overpriced. Customers value the quality of the service they receive in relation to the price paid, and if they perceive the cost to be too high for the level of service provided, it can impact their decision to return.
In conclusion, Luxury Nails has several strengths such as providing good quality nails, maintaining a clean environment, and offering walk-in appointments. However, the salon also has weaknesses including poor customer service, long wait times, hygiene issues, lack of professionalism from the owner, and concerns regarding pricing. Addressing these weaknesses and improving the overall customer experience is crucial for the long-term success and reputation of the salon.
Best TL Reviews
What a nice experience! Was in town for a wedding and didn’t know where to go to get my nails done. The salon was the closest place to where I was staying. Walked in without an appointment and had no problem getting my nails done. Everyone who worked here was friendly and did a good job. Clean bathrooms.
SERVICE SUCKS: technicians do not listen to your requests, they do an unfinished job of cleaning up the nails and cut skin. Files nails all the way down and rush their work, worker had attitude when messing up my nails. -10/10
Very rude! Called to ask about wait, they informed no wait to come right in. Waited 30 minutes (no issue) Sat in the chair and two of them were extremely rude! I didn’t finish my set and walked right out.
I really enjoy going to Luxury Nails. I have gotten multiple acrylic sets, acrylic fills, and pedicures done. Each time my nails have been great quality, and have lasted a long time. The environment is clean and organized, and the staff are very kind!
Far from luxury nails, I had a reservation and sat in a pedicure chair for 40 minutes before they even put water in the bowl…when it came time to do my REGULAR pedicure, I didn’t even get my feet scraped to be smooth! I wanted a French tip which looks absolutely horrendous, not to mention every single one of my toes is cut open from how aggressive she was trying to trim my cuticles… Then I sit down for a gel manicure and once again all of my fingers are chopped up and when I tell her it hurts she ignores me, all of my fingernails have bubbles in them and then she filed my completed nails and pulled up the gel polish on the corners so I’m sure I’ll be able to peel my finger nail polish off of my nails after washing my hands! $90 for these two services is absolutely over priced and I will never be back again….
The owner was very disrespectful to my wife. She was getting her nails a certain shape and design she had trouble with getting the shape the way she she wanted it which is confusing because I was paying and sitting right there. He was being very rude with her hand and in my opinion he was aggressive. She even once said he was hurting her. The shape turned out not to be exactly what she wanted and he immediately began to get loud and tell us to leave and that he refused to do the rest and correct it. A nice woman came to attempt at fixing his mistake but by then we ready to go. Please save your money.
The people were nice, but the place was disgusting! All I wanted was a gel removal, which they did a fine job at, but the bowl they used to have me soak my nails had nasty smudges in it and was clearly used. The station of the nail guy was not clean at all. I would not go back because of the state of the place. Although they were nice, I honestly think that the hygiene issues were significant enough to be inspected and possibly closed down.
Absolutely adored my nails! I would come again. They do your nails well. Highly recommend! I am extremely satisfied with my nails every time. Definitely worth the price
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Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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