Quick Facts About N & n Nail Spa
N & n Nail Spa has a mix of strengths and weaknesses based on the comments provided. Some strengths include the owner being described as super nice, the availability of walk-in appointments, affordable prices, and nail technicians who are friendly and willing to accommodate specific requests. Additionally, the salon has ample staff and is clean and comforting. These strengths contribute to positive customer experiences and satisfaction.
However, there are several weaknesses that need to be addressed. One recurring issue is the inconsistency and poor quality of the services provided. Multiple customers mentioned rushed and sloppy service, subpar pedicures and manicures, and uneven polish application. This indicates a lack of attention to detail and disregard for customer satisfaction.
Another weakness is the issue with a specific nail technician who repeatedly botched eyebrow waxing. This demonstrates a lack of skill and competence in this particular area, leading to dissatisfaction and disappointment among customers. It is crucial for the salon to address this issue and ensure that employees are properly trained and qualified to perform all services offered.
There is also a concern about long wait times and favoritism towards certain customers. Some customers mentioned having to wait for their appointment while others who were late were taken in ahead of them. This inconsistency in service can lead to frustration and a feeling of not being valued as a customer. It is important for the salon to have a fair and efficient system for managing appointments to ensure that all customers are treated equally.
Additionally, there were a couple of isolated incidents where customers experienced pain or discomfort during their appointments. This includes being hurt with nail clippers, having nails filed improperly, and being stuck with a technician's own nail. These incidents indicate a lack of attention to customer comfort and safety, which is a significant weakness that should be addressed immediately.
Overall, while there are some positive aspects to N & n Nail Spa such as friendly staff and affordability, the weaknesses highlighted in the comments demonstrate a need for improvement in service quality, consistency, and customer satisfaction. The salon should prioritize training and skill development for the technicians, implement better appointment management systems, and focus on customer comfort and safety. By addressing these weaknesses, N & n Nail Spa can enhance their reputation and provide a better overall experience for their customers.
Best TL Reviews
The owner is super nice and I would have liked to continue going here but the gal in the first chair has destroyed my eyebrows not once but twice. I didn’t know how to go in and ask that I not get her but I should have and maybe that’s my fault. She should NOT be allowed to wax anyone or anything.
I came in the other day to get a pedicure and gel manicure and was really disappointed in the quality of both. When getting the pedicure I felt like it was very rush and the lady hardly spent time in the massage. When she got done painting my toes the color was very blotchy. I had her paint my toes again, which she did but didn’t apply a clear coat over the polish. When she was doing my manicure she was very hard on filing the gel to come off my nails. The paint job looks as if I did them vs getting them done at a salon. It’s been a day since I got them done and there’s already cracks in my nails and it hurts to apply pressure to them. I will say that the lady was nice but the quality of the manicures and the amount I paid isn’t okay.
I am a frequent customer of N&N, but lately the quality of their service has been disappointing and inconsistent. I am especially disappointed in my recent experience. The service was rushed and sloppy, and it seemed as though the nail techs didn’t even care about how my nails looked. It’s difficult to pay for a service when it feels like you as a customer are not being valued. I only share this as constructive criticism and a PSA to new customers on what to expect if/when they decide to come in.
Was able to walk in and get a full set, the owner was very kind to me otp and in person. My nail tech seemed confused when I asked for an almond shaped and needed guidance but was super nice. My nails are nicely shaped but when painting my nails he had little paint on the brush and wasn’t fully covering my nail. Thus having my nails splotchy but not too noticeable. Pretty affordable, recommend if on short time and need a quick set of nails.
The first time I went I was very pleased with the pedicure. The salon has ample staff. I didn't wait long before being taken in. The water was warm and pedicure process was comfortable and clean and relaxing.
Today, I had to wait when someone who was an hour late for her appointment was taken in before me. The technician was pleasant, however I wish she had taken more time and the polish application was not as even as before. My manicure was hurried and polish not well applied. The manager apologized and told me he would speak to the technician and that I should tell him next time that I requested a different tech. I will go back.
Absolutely in love with my nails! I will go back again???? I wish I could remember the techs name, she was amazing and made sure I got exactly what I wanted
I took 2 of my girls here for my bday and it was ok. They had absolutely no-one in the salon but rushed to get us in and out. Not sure of where else to go in this area either.
I have been going to this Nail Spa for the last 6 months and have been very pleased until today. I usually get Kim or Raina who do wonderful work. It's so beneficial to have your feet done. But today those girls were not available. The older woman who did my pedicure chose the cheap one to do instead of asking me which pedicure I would like. Then she hurt me with the way she chose to use the nail clippers, nicking my skin. When filing, she kept filing my skin instead of the nail and then stuck me with her own nail. Normally my pedicure is relaxing but today it was anything but relaxing.
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N & n Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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