Dan's Hardware

+1 334-297-0560

3924 US-80, Phenix City, AL 36870 United States of America

Open Today: -

Quick Facts About Dan's Hardware

Dan's Hardware place has several strengths that are evident from the comments. First and foremost, their customer service is repeatedly praised as being top-notch. Customers appreciate the attentiveness and helpfulness of the staff, highlighting their knowledge and willingness to assist. This is a significant strength for any business, as excellent customer service can lead to loyal and satisfied customers.

Another strength of Dan's Hardware place is their wide selection of hardware and home goods. Customers in the comments mention that they have the best variety of products they have ever seen. This extensive selection allows customers to find everything they need in one place, making it a convenient option for shoppers. Additionally, the in-house repair shop is mentioned as a positive aspect, providing a service that adds value to the customer experience.

Competitive pricing is also listed as a strength by customers. They mention that the prices at Dan's Hardware place are reasonable, making it an affordable option for their hardware and home needs. This can attract price-conscious customers and contribute to the overall value offered by the store.

Furthermore, the friendliness and friendliness of the staff are repeatedly mentioned. The staff is described as friendly, helpful, and knowledgeable. Customers appreciate that the staff goes above and beyond to assist them, creating a positive and welcoming atmosphere in the store. This level of customer service and staff friendliness can contribute to a positive shopping experience and leave a lasting impression on customers.

On the other hand, it is important to address the weaknesses mentioned in one of the comments. The commenter mentions experiencing rudeness from the staff on multiple occasions. This is a potential weakness for the store, as negative encounters with staff members can lead to a poor customer experience and deter future visits. It is important for Dan's Hardware place to address these issues and ensure that all staff members are trained to provide excellent customer service consistently.

Additionally, the comment mentions an incident of the owner degrading a customer's wife and racist comments being made towards a customer's friend. These incidents are severe weaknesses for the business and should be taken very seriously. Any form of discrimination or disrespectful behavior towards customers is unacceptable and can significantly damage the store's reputation. Dan's Hardware place must thoroughly investigate these incidents, take appropriate disciplinary action, and implement anti-discrimination policies and training to prevent future occurrences.

In conclusion, Dan's Hardware place has several notable strengths, including excellent customer service, a wide selection of products, competitive pricing, and friendly staff. These strengths contribute to a positive shopping experience and customer satisfaction. However, it is crucial for the store to address the weaknesses mentioned, particularly the incidences of rudeness and discrimination, in order to maintain a positive reputation and continue to attract and retain customers.

Best TL Reviews

A great place to shop. They have everything with the best customer service.!!! Won’t leave you trying to find something and are really great people. I highly recommend them! Jim

They repaired a chainsaw for me and did a good job . They also have the best selection hardware and home stuff that I have ever seen !

This is hands down the best customer service in the area. Everyone that works there is helpful and pays attention to the customers. The owner should be proud!

Super helpful staff, you'll never wonder around looking for help here. Prices are competitive and you can find anything here usually!

I have been in this store several times over the years and the staff is so friendly and helpful. They are so knowable and if they don’t know they will get someone else to help you. I have never been in this store where the staff had an attitude or been rude. It very convenient and reasonable in price. I love shopping at Dans Hardware Store.

The very best service in this town,friendly staff,fair priced..they always have what ever Im looking for.

Thank you Dan

First off great variety of stuff been in there twice and every time they have been rude to me. Not only am I not allowed to shop with out being asked ever 5 sec if I need help but Dan personally degraded my wife telling her she did not know what she was looking for and one of my best friends who is black was harassed and had racist comments direct towards him by the power equipment associates. Shop here only if it there is no other choice other wise STAY AWAY. Jackass and racist associates. I feel bad for the very few good people that have to work there.

Staff is very helpful. The organization has just about anything you need for your home in the line of hardware and a little bit of home gardening equipment . Always there to answer your questions and make sure you leave the store with a proper items for the job at hand. Also , they have in house repair shop for your small tools and chain saw , mower repair, etc.. I have counted on them for years and I am a very satisfied customer.