Golden Nails

+1 252-407-7878

Edgecombe Park Shopping Center, 139 N Fairview Rd, Rocky Mount, NC 27801 United States of America

Open Today: -

Quick Facts About Golden Nails

Golden Nails place is a nail salon that seems to have both strengths and weaknesses based on the comments provided. In this analysis, we will examine both the positive and negative aspects of the salon to get a comprehensive understanding of its strengths and weaknesses.

Starting with the strengths, one recurring positive comment is about Tracy, one of the nail technicians. Customers express their satisfaction with her work, mentioning how much they love their nails and how long they last. This indicates that Tracy has a high level of skill and expertise, providing customers with quality nail services.

Another strength mentioned is the cleanliness of the salon. One customer specifically mentions that the owner ensures that masks are worn at all times, creating a clean and welcoming environment. This is important, especially in the midst of a pandemic, as customers feel safe and protected while getting their nails done.

Additionally, the salon is praised for their lash services. A customer mentions that the only thing they do well is lashes, suggesting that they excel in this particular aspect of their business. This could be seen as a strength, as it indicates that Golden Nails place has a specialty and excels in that particular service.

Moving on to the weaknesses identified in the comments, one recurring criticism is the thickness of the nails. Multiple customers mention that their nails were too thick and that they popped off shortly after the visit. This indicates a lack of precision and attention to detail in the application of the acrylic nails. It suggests that the nail technicians may not be providing a consistent level of quality in terms of thickness and longevity of the nails.

Another weakness mentioned is the unprofessional and rude behavior of some staff members. Customers complain about the attitude and roughness of the nail technicians, which can greatly impact the overall experience. This indicates a lack of customer service skills and professionalism within the salon, which can deter customers from returning.

The issue of time management and efficiency is also raised as a weakness. One customer mentions that they had to cut their pedicure short because they were approaching two hours, despite being the third person to arrive. This suggests that the salon may be understaffed and not effectively managing their time. Customers may feel rushed and not receive the full service they paid for, which can lead to dissatisfaction.

Furthermore, one customer mentions a negative experience with eyebrow services, stating that they left with one brow arched and the other not. This indicates a lack of skill or attention to detail in providing other beauty services beyond nails. This could be seen as a weakness, as it suggests that the salon may not excel in providing a diverse range of beauty services.

In summary, Golden Nails place has strengths in terms of skilled nail technicians like Tracy and a clean and welcoming environment. However, weaknesses are identified in the thickness and longevity of the nails, unprofessional behavior from some staff members, issues with time management and efficiency, and a lack of skill in providing diverse beauty services. These weaknesses can greatly impact the overall customer experience and may deter customers from returning.

Best TL Reviews

They talked about u handle you're hands like men nails don't stay on long never going back .

Tracy, is the best! Love how my nails look and last. It's worth the trip from Wilson to Rocky Mount. Great job! Check her out!

Most rude, unprofessional people I've ever encountered. Nails was too thick, and they popped off a week later. Then they lied and said I was there 2 weeks ago.. When I was there the week before Christmas. Christmas day 3 nails popped off. And when I. Came back to get it fixed, she walked off from me. The male person put more on , to thick again. And was just really rough and attiudish. I will never be going back. Good luck to those who choose to.

The only thing they do good is lashes, they are better off just doing lashes, they put water in the liquid and they it makes the acrylic thin, this the worst nail salon in the whole city, they horrible. The guy their is rude, they are terrible.

I told the lady I just wanted my eyebrows cleaned up and I left with one brow arched and the other not. I am not satisfied and I will not be going back.

I planned to only take 1 1/2 hours, even less because I had an appointment. I arrived at 9am and was the 3rd person. I requested powder dip for my nails and a pedicure. I had to cut my pedicure short and only get color because I was approaching two hours. They seem to be short staffed, especially for a Saturday and the clients are not prioritized accordingly. Granted I received a manicure however I should have been placed ahead of someone that just walked thru the door for a pedicure. The work is good only if you have time and are not a rush.

My first time here. The people were very nice but I wasn't very happy with the quality. He glopped the acrylic on my nail making a complete mess and making the nail super thick. Afraid I wont be returning.

The owner here makes sure you have your masks on at all times. This place is clean and very welcoming. I'm always pleased with the customer service I give it 5 ????