Quick Facts About Nail Lounge
Strengths:
1. Skillful and attentive nail technicians: The first comment highlights that the staff at Nail Lounge took their time and delivered perfect results. This indicates that the salon has skilled and detail-oriented nail technicians who prioritize customer satisfaction.
2. Repeat business and positive word-of-mouth: The second comment mentions that Nail Lounge has earned the reviewer's repeat business due to their professionalism, friendliness, and talent. This indicates that the salon has a good reputation and creates loyal customers who recommend it to others.
3. Favorite place for pedicures: The third comment states that Nail Lounge is the reviewer's favorite place to get pedicures done. This suggests that the salon excels in providing pedicure services, attracting customers who specifically seek their expertise in this area.
4. Willingness to accommodate customers: The fourth comment mentions that Nail Lounge always works the reviewer in whenever they need a fill. This indicates that the salon is flexible and prioritizes meeting the needs of their customers.
Weaknesses:
1. Inconsistent quality: The third comment indicates that the quality of service at Nail Lounge can be hit or miss. While some customers have had positive experiences, others have had disappointing ones. This suggests that the salon lacks consistency in delivering satisfactory experiences to all customers.
2. Lack of attention to customer preferences: The third comment highlights that the nail technician did not listen to the reviewer's preferences regarding nail shape, resulting in uneven and incorrectly cut nails. This indicates a lack of attention to detail and customer needs, which can lead to dissatisfaction.
3. Cleanliness and sanitization concerns: The fifth comment criticizes Nail Lounge for its lack of cleanliness and sanitization procedures, which resulted in an infected toe nail for the customer. This raises concerns about the salon's commitment to maintaining proper hygiene standards and ensuring a safe environment for customers.
4. Poor customer service and communication: The sixth comment mentions poor customer service, with the salon staff pushing for unwanted services, neglecting their duties, and lacking effective communication. This suggests a lack of professionalism and customer-centered approach, which can negatively impact the overall experience for customers.
5. Short-lived no chip manicure: The last comment states that the no chip manicure at Nail Lounge started chipping within a week. This indicates that the salon's claim of providing long-lasting manicures may not always hold true, potentially leading to dissatisfaction for customers who expect their manicures to last for an extended period.
In conclusion, Nail Lounge has strengths in its skillful nail technicians, positive word-of-mouth and repeat business, expertise in pedicures, and willingness to accommodate customers. However, the salon faces weaknesses in inconsistent quality, lack of attention to customer preferences, cleanliness and sanitization concerns, poor customer service and communication, and the durability of certain services. Addressing these weaknesses and focusing on enhancing customer satisfaction and experience can help Nail Lounge improve its overall performance and reputation in the market.
Best TL Reviews
Got a no chip manicure. My nails look amazing. The lady that did my nails took her time and they look perfect. I have been to other nail salons around town and usually leave disappointed. I will be returning.
Nail Lounge has earned my repeat business. They are professional, friendly and above all talented! They take great care of me!
I always come here with my sister. This is our favorite place to go to get pedicures done. I am incredibly sad to be writing this review because this is the worst my nails have ever looked. The woman didn't listen to the shape I wanted, so they are all cut differently and uneven. Not to mention when she was applying the polish, she used way too much. So when I went to test to see if they were dry enough for me to put my shoes back on, half of the polish just wiped off. I had to wear these flip-flops back out to the car and am currently taking the polish off so I don't ruin anything else. I am very very upset with this visit. It's been either a hit or miss lately.
Always the best experience ever! This is my absolute favorite nail shop they always work me in whenever I need a fill
Do not go here! No where near clean or sanitized. I went here because a friend recommended it. Im still dealing with an infected toe nail due to their lack of cleaning procedures or carelessness of them. They also charged $35 for my four year old manicure and pedicure, which they barely did anything. It’s a rip off. If I could give zero stars I would.
The customer service was terrible, me and my two friends went and they catered to the adults even after we made appointments. They kept pushing for services that we did not want and kept walking away from doing my nails. Communication WAS TERRIBLE and my nails don’t even look that great, they didn’t even clean my cuticles and I had to tell my nail technician to get corners on my nail bed he had missed.
I love getting my nails done here they do a consistently great job! Usually go to Vu
Looked good when I was done but no chip started chipping that week.
Place Pictures
Nail Lounge Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
How to go there
Location
Places
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