Greenway Beauty Supply

+1 240-906-1319

7569 Greenbelt Rd, Greenbelt, MD 20770 United States of America

Open Today: -

Quick Facts About Greenway Beauty Supply

Greenway Beauty Supply has several strengths and weaknesses, as indicated by the comments provided.

One of the strengths mentioned is the great location, with ample parking. This is an important factor for customers, as it makes the store easily accessible and convenient to visit. Additionally, the store is described as neat and organized, which is important for creating a pleasant shopping experience.

The comments also highlight that the store offers a good selection of beauty supply needs and accessories. This is a strength as it indicates that customers can find a wide range of products to meet their needs. In particular, customers mention finding specific items like a black and white dry skin compact, Palmer's Cocoa butter massage mommy stretch mark cream, and Monroe piercing jewelry.

Another strength mentioned is the reasonable prices of the products, such as the costume jewelry and fuzzy slippers. This is important as it attracts price-conscious customers who are looking for affordable options.

However, there are also some weaknesses that are mentioned in the comments. One of the main weaknesses is poor customer service. Multiple customers mention experiences where they felt followed or treated unfairly. This includes instances of feeling as though they were being accused of stealing, being rushed by the staff, and being treated rudely. Poor customer service can greatly impact customer satisfaction and loyalty.

In addition, there are comments about overcharging. Customers mention instances where they were charged more than the advertised price for items. This indicates a lack of attention to detail and accuracy on the part of the staff, which can lead to distrust and frustration among customers.

There is also a comment about the store's exchange policy. A customer mentions being unable to exchange hair for other items, despite having a receipt and spending a significant amount of money. This suggests that the store may have a strict policy that does not prioritize customer satisfaction.

Another weakness mentioned is the lack of assistance when looking for items. One customer mentions that they had to buy what they thought was best because they did not receive much help from the staff. This can lead to a subpar shopping experience, as customers may not be able to find the exact products they are looking for.

Overall, Greenway Beauty Supply has strengths in terms of its location, organization, product selection, and reasonable prices. However, the negative comments about poor customer service, overcharging, exchange policy, and lack of assistance indicate weaknesses that can significantly impact the customer experience.

Best TL Reviews

Great location, with ample amount of parking. Store seemed neat and organized November 12 was my first visit. Customer service was great, but it was two things I inquired about and they didn’t have. I will probably return.

Just left there, will not be back. They have no shame in following you around the store. I refuse to go back to this store. I was in the earring aisle the younger girl rushes to the aisle looks at me and leaves. I guess she heard noise from the plastic wrapper and thought I was stealing I do not steal and never have. Older Asian lady following me around in the lash aisle and the worst part of all. When the black girl opened the register to give me change she walks over to the register to look as if the girl was going to take the change she was giving me. Couldn’t be me I would not work with people like that smh.

Had black and white dry skin compact. A little pricey, but just what I wanted

Great selection of beauty supply needs and accessories as well. I was so happy to find what I needed: Palmer's Cocoa butter massage mommy stretch mark cream and the perfect Monroe piercing jewelry. They also had a really good selection of costume jewelry and fuzzy slippers for such reasonable prices. I will have to come back when I have more time.

The little Asian lady kept following us and kept rushing my sister and I and kept treating us like we were going to steal something, and said we couldn’t bring anything in the back of the store :her sister she was just watching us and she was saying how we could not get that much stuff, and then I tried to get my money back and she was like we could not get our money back but she was being rude the black women was on her phone and they messed up our day but after that it was fun we had free Starbucks but yeah don’t go there you should go to a different location to get something cause like they are rude.

It was as I expected. Not much help when looking for items. I just bought what I thought was best. Heat protection oil

I was really exited to find a good beauty supply store in the area that had all the products I needed in stock. I bought many packs of hair from this store. Unfortunately I was not able to do my hair until a couple of months later and realized that I bought more hair then I should have. I came back to try to explain the situation and exchange the hair for other items. Of course I knew this was not going to be possible due to their exchange policy and the timeframe but I thought I’d give it a try since I had the receipt and spent a lot of money originally. I think stores should make exceptions to their policy to keep customer satisfaction. I left the store buying the items I needed and told them I would not come back to this store due to their lack of customer satisfaction!

Poor customer service! The staff has over charged me and my family for multiple items. I just bought a belly ring that clearly said $7.99 the man told the lady at the cash register “ no $9.99” and, it’s already broke after one day of use. My sister even purchased a $50 wig there that would be only $20 at the one down the street past, ERHS beauty supply store by five guys.