Eliana's Barber Shop

+1 413-230-3341

196 N Pleasant St, Amherst, MA 01002 United States of America

Open Today: -

Quick Facts About Eliana's Barber Shop

Strengths:

1. Positive reviews: The initial comment mentions that there were positive reviews, indicating that there are customers who have had good experiences at Eliana's Barber Shop. Positive reviews can attract new customers and build a positive reputation for the business.

2. Efficient and fast service: One comment mentions that the haircut was excellent and the service was fast and efficient. This indicates that Eliana is capable of providing quick and efficient service, which can be appealing to customers who want to minimize their wait time.

3. Excellent pricing: Another comment mentions that Eliana offers excellent pricing, making her shop a good value for customers. Pricing plays a major role in attracting and retaining customers, so offering competitive prices can be a strength for the business.

4. Convenient location: A comment states that Eliana moved her shop to a bright location near Main Street Amherst. Having a convenient and easily accessible location can increase foot traffic and make it more convenient for customers to visit the shop.

Weaknesses:

1. Poor customer service: Several comments mention that Eliana was rude and did not provide good customer service. This can be a major weakness for any service-based business, as poor customer service can lead to negative word-of-mouth and deter potential customers from visiting the shop.

2. Lack of attention to detail: Multiple comments mention that Eliana did not pay attention to the details of the haircut, resulting in uneven haircuts and dissatisfaction. Attention to detail is crucial in the barber industry, as customers trust their barber to provide a precise and well-executed haircut.

3. Inexperience with certain hair types: One comment mentions that Eliana was inexperienced in handling African American hair. This indicates a potential weakness in the shop's ability to cater to the needs of diverse hair types, which can limit their customer base.

4. Overbooking and time management issues: A comment suggests that Eliana may overbook appointments, leading to rushed and compromised service quality. Poor time management and overbooking can result in dissatisfied customers who feel rushed and receive subpar service.

5. Ruined confidence: One comment mentions that a customer left the shop with ruined confidence due to a haircut that was not what they asked for. This can indicate a lack of effective communication and consultation between the barber and the customer, leading to unsatisfactory results.

In conclusion, Eliana's Barber Shop has strengths such as positive reviews, efficient service, excellent pricing, and a convenient location. However, weaknesses such as poor customer service, lack of attention to detail, inexperience with certain hair types, and issues with overbooking and time management can hinder the shop's overall reputation and customer satisfaction. Addressing these weaknesses and focusing on improving customer service, attention to detail, and communication can help Eliana's Barber Shop enhance its strengths and provide a better overall experience for customers.

Best TL Reviews

I went here because I saw there were positive reviews and I was looking for a new place to get my hair done. When I entered the barbershop on time the woman was having a private phone conversation. She shut the door to the first waiting room and I assumed I should wait for her to come out and greet me. I waited for around 5 minutes, in the meanwhile listening to her talk on the phone. After waiting I decided to just go in and see if I could get her attention. I sat down in one of the chairs and waited another 3 minutes while she continued her phone conversation without acknowledging me. After she finished without greeting me she told me to sit down and proceeded to tell me that I was late. she then gave me the sloppiest and worst hair cut of my life. All I asked for was a simple trim and she managed to completely butcher my hair. I am beyond dissatisfied and disappointed with her attitude and lackluster service. Avoid this person at all cost if you value your hair!

The lady was nice but i showed her photos and was very specific about what i wanted and she still cut off way more than i asked for and now my confidence is ruined. its their job to help people feel better and i wish theyd be more considerate of that by asking questions and cutting no more than asked.

Eliana has no idea what she is doing, my 5 year old cousin could do better, she’s also very rude. Don’t go here unless you want a bad haircut and a rude hair dresser

Excellent haircut, really fast and efficient. Couldn't ask for more

She is very kind! Doesn’t take away the bad haircut, probably the worst one I’ve ever had- uneven hairs everywhere and no attention to detail, I believe she overbooked and when pressed on time, sacrifices the quality of whoever is in the chair to meet other clients appointment time. 2nd and last time going here, totally not worth $30

Poor quality haircut and beard trim, very clearly inexperienced in handling African American hair. 0/10 lineup , did not comb out my hair evenly before cutting, did not rub alcohol after cutting. 0/10 service, overpriced strongly do not recommend to anyone and especially black men looking to get a haircut in the area.

Great service, excellent place to get a haircut in Amherst

I just had another great highly skilled haircut with Eliana. Her pricing is excellent alone and a superb value.

Eliana moved her shop in the last year to a bright location next door to Share that is about 25 feet off Main Street Amherst. You will not be disappointed.