Quick Facts About Lee's Nails
Lee's Nails place, based on the comments provided, has both strengths and weaknesses. To evaluate its strengths and weaknesses thoroughly, let's analyze each aspect in detail.
Starting with the strengths, it is evident from the comments that some customers have had positive experiences at Lee's Nails. One customer mentioned that they loved their nails and that the pedicure turned out well. The use of black nail polish with sparkles was appreciated, and the individual was satisfied with the service provided on their nails.
Another strength mentioned was that Gina and her husband were described as "amazing humans." This indicates that the staff at Lee's Nails were friendly, kind, and provided a positive customer experience. This can be significant for many customers as it creates a welcoming atmosphere and can lead to customer loyalty.
Moving on to the weaknesses, one common concern voiced by multiple customers is the inconsistency in pricing. One individual mentioned that the price for a natural nail was unexpectedly high, resembling the price for fake nails. Additionally, the customer pointed out that there was an extra charge for cleaning around the nails, which was seen as an unnecessary and unwelcome surprise. This inconsistency in pricing can lead to customer dissatisfaction as it creates confusion and a sense of unfairness.
Another weakness highlighted is the lack of organization and professionalism. One customer mentioned that there were no color samples available, which meant they had to individually open each nail polish bottle to find their desired color. This lack of organization not only wastes the customer's time but also creates a sense of discomfort and inconvenience. Additionally, this particular customer found flaws in their eyebrow waxing and noticed uncleaned stubs afterward, indicating a lack of attention to detail.
The negative experiences continue with complaints about the attitude and service provided by the staff. One customer described an issue with their nails and commented that when they voiced their concerns, the staff yelled at them and refused to fix the problem. This highlights a lack of professionalism and a failure to address customer complaints properly. Another comment suggested that there was a lack of focus and distractions within the salon, which affected the quality of service provided.
Furthermore, some customers mentioned concerns about the environment and hygiene of the salon. A couple of individuals noted that the rugs were dirty and that the overall appearance of the salon needed updating. These cleanliness issues can create a negative impression and make customers question the salon's overall hygiene standards.
Lastly, there was a comment in a different language (Spanish) that indicated a customer was not happy with the pricing and felt unjustly charged, emphasizing a lack of transparency and communication in terms of cost.
In conclusion, Lee's Nails place has some strengths, such as friendly staff and positive nail outcomes for some customers. However, there are several weaknesses highlighted, including inconsistent pricing, disorganization, lack of professionalism, and hygiene concerns. These weaknesses ultimately impact the overall customer experience and may deter potential customers from visiting the salon. It is important for Lee's Nails to address these weaknesses and improve upon them to ensure customer satisfaction and maintain a positive reputation.
Best TL Reviews
When I first moved to Lancaster, this was my shop. I used to love it. But realize every week they change the price. I got my natural nails done. Gina charged me $55 for a natural nail like what fake nails cost more. It wasn't pleasant at all, a very terrible place. I did not like my nails. When I asked them to clean around my nails, she said $5 extra tf.
I love my nails. I did pedicure and I told her I wanted black with sparkles and she used 2 nailposh and they look great. And I did my nails
Where do I begin? This was my first time visiting this nail salon, and I must say I wasn't pleased. I did not like that they did not have the samples of colors on the rings like every other nail salon. I literally had to stand there and open each nail bottle to check out the color. I told the lady doing my nails to not file my nails down to much and she pretty much did. I got a eyebrow wax it looked like it was never done. They were so many stubs left behind. When getting my pedicure the lady put hand soap in the water (which made me lose my mind.)That is not what your suppose to put in the water for a pedi. Lol I am trying to find something good that I liked about visiting this place...... They were very nice ! That's it. When entering they definitely need an update. The rugs were dirty it just felt off to me. But the end result my nails came out ok.
This place is horrible, I give it a rating of 0 because they are not professional at all, my nails were horrible and when I complained they yelled at me and they did not want to fix me, I do not recommend it to anyone
I used to go to this nail salon every time I needed my nails and toes done and every once in a while because Gina is the best but over the years I think they lost some heart. I think it's because a lot of people don't appreciate what they did for people at no extra cost. Gina and Ben are great they both do a phenomenal job when they aren't distracted constantly. I know with the covid going on that trying to service everyone to keep business going is important but the customer in front of you should be taken care of first. I love this place I just wish they had proper help
I had an appointment for 5 o'clock they didn't sit me down to work on my nails until 545. There was so many people in there. They people were yelling and taking shots. If was a very uncomfortable environment. Once they did my nails if was real fast and they turned out amazing. I would not recommend this place.
Se suponía yo pagara 40.00 por pedicura y manicure...y ella cobró 52.00 ella sin preguntar me puso 12.00 de propina ...y no es justo...
Gina n her hubby are amazing humans you don’t find them like that these days!!
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Lee's Nails Info
Amenities
Accessibility
Amenities
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Gender-neutral restroom
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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