Serenity nail c n spa inc

+1 616-608-6121

3300 Alpine Ave NW, Grand Rapids, MI 49544 United States of America

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Quick Facts About Serenity nail c n spa inc

Serenity Nail C N Spa Inc place has several strengths based on the comments provided.

Firstly, many customers appreciate the cleanliness and professionalism of the salon. They specifically mention that the establishment is very clean and the staff is polite and professional. This is an important strength as having a clean and professional environment helps create a positive experience for customers and can contribute to their overall satisfaction.

Secondly, the quality of the services provided at Serenity is commended by multiple customers. One customer mentions that the dip manicure and pedicure they received lasted for three weeks before any lifting occurred. Another customer mentions that they are particular about the shape of their nails and have always been happy with the shaping they receive at Serenity. This indicates that the technicians at Serenity have a high level of skill and attention to detail, which is an important strength for a nail salon.

Additionally, customers appreciate the selection of services offered at Serenity. One customer mentions that the salon has a wide selection of nail technicians and the massage chairs are amazing. Another customer mentions that they love the salon and the quality of services provided is unmatched. This indicates that Serenity caters to a diverse range of customers and has amenities that enhance the overall salon experience.

Moreover, Serenity is recommended as a great place for bridal parties, which highlights their ability to accommodate group events and special occasions. This is another strength of the salon as it indicates they have the capacity to handle larger groups and provide excellent service for special events.

Despite these strengths, there are a few weaknesses mentioned in the comments. One customer mentions being disappointed with the shape of their nails and the refusal of the technician to fix them properly. Another customer had a negative experience where their finger became red and painful after the manicurist used an electric nail drill near their cuticles. This points to a weakness in the communication and response of the salon staff in addressing customer concerns and complaints. It is important for the salon to properly address and resolve any issues raised by customers to maintain a strong reputation and customer satisfaction.

Another weakness mentioned is the rough removal of acrylic nails. A customer states that their acrylics were individually ripped off, causing discomfort. This indicates a lack of proper technique and care during the removal process. Nail technicians should always prioritize the comfort and safety of the customer, and this weakness suggests that some improvements are needed in this area.

In summary, Serenity Nail C N Spa Inc place has several strengths, including a clean and professional environment, high-quality services, and a wide selection of technicians and amenities. However, there are also weaknesses in terms of addressing customer concerns and the removal process of acrylic nails. These weaknesses should be addressed to further improve the overall customer experience at the salon.

Best TL Reviews

Very clean & professional! I got a dip mani & pedicure. Jenny was my tech & she was very polite. She was quick but thorough & I will definitely be going back in a couple weeks. The massage chairs are amazing & actually work! They have quite a few nail techs. I just did a walk in because the place I usually go to was closed. I didn't wait long at all! Would definitely recommend! Great place for bridal parties!

Best quality acrylic set I've ever gotten! They usually last a good 3 weeks before any serious lifting starts.

I'm very particular about shape (I like short coffin nails which are tricky and I often leave other salons disappointed with the shaping or the regularity of the shaping amongst the nails) but I've always been happy with the shaping I receive from Serenity.

Even though there are plenty of salons closer to my house I haven't gone to another salon since I started going here.

I LOVE this salon. The staff is warm and kind, and the quality of services is unmatched. I have particularly thin and weak nails, but they take such good care of me, and all the friends that I've brought along! Just got my fresh dip manicure with nail art, and I'm obsessed, as usual. Great service, and great value!

I was pretty disappointed with my nails. I asked for almond shaped dip nails and they came out pretty bad. I asked the lady to fix them but she said that she couldn’t do much else because thats how dip sits on a fake tip. I like the color but the shape it terrible- they are not almond and are very bumpy. One of the nails looks like it’s lifted up. I’m going to go somewhere else and get them fixed.

I am super picky about my nails , I started going here in March-ish and met Damon . He is amazing from the shaping to designs ! He takes pride in his work and it shows . The atmosphere is great everyone else is nice and willing to answer questions to get you what you want. My last set on the right and another I had awhile ago .

I’ve gotten my nails done here a few times and they usually did a decent job: not outstanding but was typically satisfied. However, this last time I went and got a Dip Manicure and my nails looked nice but within hours, one of my fingers began to hurt badly and was red. It kept getting worse over the next 2 days. I called Serenity and asked about their cleaning process as I was worried about an infection and they had me come in for them to look at my finger. They told me the redness and pain was caused from my manicurist using the electric nail drill too much on/near my cuticle. I have them on record saying this. I asked for a discount or refund since they technically injured me and they declined any offer or apology. They also wouldn’t tell me how they cleaned the tools and I didn’t see any barbicide on the tables. Very disappointing and unprofessional. It took a week of me putting antibiotic ointment and bandaging up my finger for it to heal.

I’ve been going to serenity for about 3ish years now. BEST service in GR! Very clean and professional and always putting the customer first. I recommend this salon to everyone I know. You won’t regret getting a service done here

Usually I really like this place, they do a really good job with designs, but last time I went I wanted to take my acrylics off and get new ones, and instead of soaking them off with acetone, each one was individually ripped off my finger. When I expressed my discomfort, they continued to rip them off.