The Fade Factory

+1 405-601-1494

8940 S Western Ave, Oklahoma City, OK 73139 United States of America

Open Today: 09:00 AM - 07:00 PM

Quick Facts About The Fade Factory

The Fade Factory has received a mix of positive and negative comments from customers. We will analyze these comments to understand the strengths and weaknesses of the establishment.

Starting with the negative comments, one customer described their experience as unprofessional, citing poor customer service and intimidation. The barber was described as aimlessly walking around the shop and taking frequent breaks during the haircut. This resulted in the customer having to pay more than they had initially expected. Another customer complained about the slow and arrogant service they received, leaving the establishment unhappy. Additionally, a customer expressed dissatisfaction with their child's haircut, stating that it looked like a "boxcut gone wrong." They mentioned that the owner attempted to fix the mistake but was unsuccessful, leaving their child upset and refusing to leave the house. This comment implies a lack of skill and expertise among some of the barbers at The Fade Factory.

On the positive side, several customers had positive experiences and praised the professionalism of the barbers. One customer specifically highlighted the skill of a barber named Michael, mentioning his ability to do a fade on curly hair and recommending the steam facial service. Another customer expressed their satisfaction with Michael's work, noting that he was quick and professional. Another customer was pleased with the service they received after having previous disappointing experiences at other barber shops in the area. They found The Fade Factory to be a knowledgeable and friendly establishment. Lastly, a customer appreciated the flexibility and willingness of the staff to accommodate them, even when they arrived shortly before closing time.

Analyzing these comments, it is evident that The Fade Factory has both strengths and weaknesses. The positive comments highlight the professionalism, skill, knowledge, and friendliness of certain barbers, particularly Michael. These comments also indicate a willingness to provide additional services such as steam facials, showcasing the establishment's effort to cater to customer preferences. Furthermore, the flexibility and accommodation of customers, even during closing hours, reflect good customer service.

However, the negative comments reveal weaknesses within the establishment. Instances of unprofessional behavior, poor customer service, and intimidation are mentioned, which tarnish the overall experience for these customers. Additionally, incidents of poor haircut outcomes, such as the mentioned "boxcut gone wrong," suggest a lack of consistency among the barbers. These comments raise concerns about the expertise and skill level of some staff members at The Fade Factory.

In conclusion, The Fade Factory has received both positive and negative feedback from customers. While some customers appreciate the professionalism, skill, and friendliness of certain barbers, others have experienced unprofessional behavior, poor customer service, and unsatisfactory haircuts. These mixed reviews indicate the strengths and weaknesses of the establishment. Improving consistency in service quality, addressing issues of professionalism and customer service, and ensuring all barbers possess the necessary skills could help The Fade Factory provide a positive and satisfactory experience for all customers.

Best TL Reviews

If I could give less than 1 star, I would. Unprofessional, poor customer service, and intimidating. These are words to describe my teenage son's experience at The Fade Factory. Barber started cutting and then was aimlessly walking around the shop, going in the back room, and coming back, cutting a little more than leaving again. He did not want to leave with a partial cut. Then, when finally finished, he paid him the same as charged previous time and then told it wasn't enough, and hell, yes, he better go get more cash. A month ago, he paid $25, and the experience and cut was good enough to return. This time, it was $30. Obviously, barber sets the price, but there is never a need to intimidate a kid and be rude when asking for payment. It is unprofessional taking an hour for a cut when, most of the time, the barber is walking around the room or is in the back room doing who knows what. Also, my son did not smell like he had been to a barber, but more like a grower.

Great place to go get cleaned up. Very professional and polite. I'll be coming back in the future.

Michael did an amazing job. It is hard to find someone who can do a fade with curly hair on top. Don’t forget to get a steam facial next time you see him! Always professional and quick!

Michael did a phenomenal job on my son’s hair. He is always apprehensive about getting his hair cut. He has such a tender head and it always is uncomfortable. He had us done in less than 20 minutes and the transformation was incredibly!

Really slow and arrogant people!

Bad experience just left the place unhappy!

Just moved to OKC from out of state over a month ago. I tried a spot close to the house a couple times and they I was never satisfied it wasn't a true fade in my opinion. Went into The Fade Factory today first time and I got taken care of clean! This spot definitely knows what a fade is! I met Mike the owner he faded me up very friendly and down to earth a cool spot to chill. Definitely going back!

If I could give no star I would. My 12 year old usually rocks a shorter fohawk and is now sitting in his room crying because his haircut looks like a boxcut gone wrong!!!! Cricket line and all.... the owner tried to fix what the other Barber messed up it but it's still awful....I cant believe my husband actually paid for this! we are going on vacation in 3 days and my child doesnt even wanna leave the house.... my 17 year olds hair is cut tottaly uneven and definitely needs to be recut too. They went to different barbers so I am assuming none of them besides the owner really knows how to cut hair! Smh I am so mad right now!!!

Everyone here is great, I called short notice asking if I could come in 15 before close when I got off work, as soon as I walked in, I wasn't turned down. Instead, I was greeted and told that he knew I just got off work and he'd take care of me. They're always on spot, friendly, theres never a reason not to come back.