Quick Facts About Solar Salon And Spa
Solar Salon And Spa is a salon and spa located in the Johns Creek/Alpharetta area. It offers a variety of services including tanning, threading, haircuts, dyes, Keratin treatments, facials, and waxing. Based on the comments provided, there are both strengths and weaknesses to consider.
One of the major strengths of Solar Salon And Spa is the customer satisfaction with the services provided. The first comment states that the customer has been coming to this salon for 10 years and is always very satisfied with the tanning and threading services. This indicates that the salon has consistently delivered high-quality services that have met the customer's expectations. Additionally, the customer praises the staff for their skill in eyebrow threading and mentions that the monthly tanning services are affordable compared to other places. This suggests that the salon offers competitive pricing for its services, giving customers good value for their money.
The second comment, however, highlights a weakness of the salon. The customer mentions a terrible experience where the staff member not only messed up their eyebrows but also gave rude and dismissive responses when confronted about the issue. This indicates a lack of professionalism and customer service on the part of the employee. Additionally, the customer mentions that the staff rushed through the waxing procedure and ignored their discomfort. This suggests a lack of attention to customer comfort and well-being.
On the positive side, the third comment praises the salon for its friendly staff, relaxing atmosphere, and high-quality work. The customer mentions that the owner is nice and attentive to customer satisfaction. This indicates that the salon values good customer service and creates a welcoming environment for its clients. The comment also mentions the affordability of the services, which further adds to the value proposition of the salon.
Another strength mentioned in the fourth comment is the excellence of a specific hairstylist. The customer praises Balsam for her skills in color, highlights, and cuts. This indicates that the salon has talented and knowledgeable staff members who can meet customer requests and deliver the desired results. The customer also mentions that Balsam is the only person they trust with their hair, indicating a high level of trust and satisfaction with the salon.
However, the fifth comment highlights a major weakness in the salon's waxing services. The customer shares a terrible experience where the staff member rushed through the waxing procedure, caused pain and injury, and displayed a lack of concern and professionalism. This indicates a quality issue with the waxing services and the need for improvement in staff training and customer care.
Overall, Solar Salon And Spa has strengths in customer satisfaction with certain services, competitive pricing, and talented hairstylists. However, it also has weaknesses in terms of inconsistent quality, lack of professionalism, and customer care in certain areas such as eyebrow threading and waxing. These weaknesses need to be addressed in order to ensure a consistent and positive experience for all customers.
Best TL Reviews
I have been coming here for around 10 years and I am always very satisfied with the services; I do tanning & threading. This is the only salon I trust with my eyebrows! They always do a great job. Sometimes on a busy day I’ll have to wait 10-15 minutes for a walk-in service but it’s worth it. The cost of the monthly tanning services are outstanding compared to some of the other places I have gone in the past and I love that this place doesn’t bug you to buy tanning lotion every time you walk in! I would definitely recommend this salon.
Literally the worst experience ever! She not only messed up my eyebrows which are completely uneven, but had the audacity to be rude and blamed it on the “shape of our brows” as if I haven’t gotten my eyebrows done a thousand times before
I have been coming here for haircuts and dyes for over a year now and I love the quality of service at this location. To be more specific, Nahawand is very good and knowledgeable. She can give very good advice on the colors and shades that best fit the skin color. I also did Keratin treatment two times and was very happy with the results. The good thing is that I put hair cover, and at this location they have a private area where covered ladies can have their hair done in privacy.
I've been coming here for 2 years!!Very relaxing spot to get your eyebrows threaded. The ladies here are very friendly, and their work is amazing! The owner is very nice and always makes sure her customers are satisfied.prices are very fair, but it's more about the experience. So relaxing. Love that place. Can't wait to go back for a facial one of these days! The product is awesome as well.
I will defiantly recommend them to all friend and family.
wonderful staff ,balsam is the best hairstylist I have ever been too; I have searched long and hard to find a stylist like her and thank god I did! Every time I walk out of the salon I leave with amazing hair, that I exactly asked for. She is amazing in highlight and color in general and cuts as well. She is the only person I let touch my hair. She is an amazing stylist and highly recommend her! Book an apt with her, you won’t regret it!
Wish I could give 0 stars for the terrible experience that I had today. Wanted to get my arms waxed and it was THE most painful experience of my life. The lady hurried through it because she wanted to get to the other customers and literally ignored me crying out AND the tears streaming down my face. I showed her the blood clot on my arm and she dismissed it saying that it happens a lot even though it’s never happened in the 15+ years that I’ve been waxing my arms. Will never visit this place again thanks to the rude and ignorant employees working there.
Excellent services. I went there today for a haircut for my 9 year old. He hadn't had a haircut for 2 months due to Covid. I'm new in Georgia. I found the right barber shop for my family.
Highly recommended.
The absolute worst place I’ve been to get my eyebrows done in Johns Creek/Alpharetta area and that’s saying a lot because many of these threading salons are not good. I clearly told the lady doing my brows that I wanted to keep them thick and natural and even showed her a picture of what I wanted. Not only did she make my eyebrows extremely thin she also took off the arch of my eyebrow so that it became entirely straight with no shape. She was entirely unprofessional when I asked why she decided to not clean up my eyebrows and do whatever she wanted, ruining them and the shape that they had. When I told her that I need someone else to come do the other brow she said I would have to wait 1 hour and wasn’t even attempting to try to fix the issue that she created. I told her no, I have things to do. A manager came out a few minutes later and immediately understood the other lady was at fault after seeing the brow she had threaded. She was very apologetic and tried to fix the other brow even though the other brow could not be fixed. I appreciate the manager for dealing with the situation in a respectful and professional manner but not once did the other lady apologize for messing up so badly! I would not recommend any of my friends to go here and won’t be coming back. If you are going here make sure that you don’t choose someone random. I’ve been a couple times before and they never did my eyebrows like this but this lady was older and didn’t seem to even care what she was doing and was just trying to finish as quickly as possible. I would recommend going somewhere else! Also they charge more for brows here than other places in the JC area so another negative!
Solar Salon And Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | Closed |
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| Tuesday | 11:00 AM - 06:00 PM |
| Wednesday | 11:00 AM - 06:00 PM |
| Thursday | 11:00 AM - 06:00 PM |
| Friday | 11:00 AM - 06:00 PM |
| Saturday | 11:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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