New York Sports Clubs - Dobbs Ferry

+1 914-478-0944

50 Hamilton St, Dobbs Ferry, NY 10522 United States of America

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Quick Facts About New York Sports Clubs - Dobbs Ferry

New York Sports Clubs (NYSC) - Dobbs Ferry location has a combination of strengths and weaknesses, as indicated by the comments provided.

One major strength of NYSC - Dobbs Ferry is the incredible staff. Members specifically mention the welcoming and friendly demeanor of employees such as Tom, Brian, and Melinda. This positive customer service contributes to a pleasant gym experience. Additionally, the trainers, such as Frank, are highly knowledgeable and attentive to members' goals, ensuring personalized and effective workouts.

Another notable strength is the cleanliness and maintenance of the facility. The cleaning staff is praised for their attention to detail and keeping the premises in excellent condition. Members appreciate the clean locker rooms, showers, and overall hygienic environment. The machines are well-maintained, and if any are broken, the gym promptly addresses the issue and repairs them. Additionally, the pool is consistently clean and well taken care of, making it a desirable feature for those utilizing water therapy.

Ease of access and ample parking are also strengths of NYSC - Dobbs Ferry. Members mention that they rarely struggle to find parking spaces at the gym, making it convenient for their workouts. Furthermore, the proximity to home for some individuals is seen as a significant advantage, saving them time and effort.

The variety of equipment and machines available is another positive aspect. Members appreciate the diverse selection of workout options, allowing them to target different muscle groups and engage in various exercises. Additionally, the gym offers fitness classes that participants highly enjoy, as well as providing an accessible workout room when classes are not in session.

However, despite these strengths, there are some weaknesses mentioned in the comments. One recurring issue is the need for insect fumigation in the lockers. Members complain about itching and suspecting the presence of body lice or mites. This issue should be addressed promptly to maintain hygiene standards and ensure the comfort of gym-goers.

Another weakness highlighted in a comment is poor communication regarding membership packages and cancellation policies. One member claims to have been billed for additional months due to a lack of clear information about cancellation notice requirements. This issue indicates a need for improved communication and transparency regarding membership terms and conditions.

Parking inconvenience caused by the Starbucks located nearby is also mentioned as a weakness. The availability of parking spaces is affected by the presence of the drive-thru Starbucks, creating a potential headache for gym members.

Furthermore, a negative review criticizes the overall quality of the gym, describing it as small, dirty, and crowded. The commenter specifically highlights the presence of old/broken equipment and the limited availability of popular machines. This feedback suggests the need for improvements in equipment maintenance and the overall layout of the gym.

Lastly, there are complaints about customer service regarding cancellations. Members express frustration with the gym's handling of cancellation requests. This emphasizes the importance of efficient and satisfactory customer service to maintain a positive reputation and retain members.

In conclusion, NYSC - Dobbs Ferry has several strengths, such as its exceptional staff, cleanliness, variety of equipment, and convenient parking. However, weaknesses include the need for lockers fumigation, parking inconveniences, communication issues regarding membership packages and cancellation policies, potential overcrowding, and dissatisfaction with customer service. These areas of improvement should be addressed to ensure a positive experience for all members.

Best TL Reviews

Been a member for a month and I can attest that it’s my favorite gym. The staff is incredible here: Tom, Brian and Melinda make you feel welcome. I paired up with a personal trainer (Frank) who listens attentively to my goals and is flexible. There’s ample parking and the perks include: sauna, pool and fitness classes.

Your cleaning guy is impeccable and pays attention to even the small details of the machines. Your team is always outgoing and friendly and helpful. The trainers I've talked with or done a session with are extremely knowledgeable. It never smells bad like an old gym. If you guys have a machine broken you get it fixed. You have a good variety of equipment and machines. And when I used to do the classes I really love the classes and the instructors. The locker rooms are impeccably neat and clean and I've used the showers before I didn't feel grossed out. Even using the pool back when I was doing therapy. Just so clean and well taken care of.

I love NYSC DF .. almost every time, I get on the machines that I want right away.. the other members are very friendly, as well as the associates and the trainers! .. It's a nice space to work out .. plus the pool, basketball court and sauna are great! They have fun workout classes & the room is accessible to workout in when no classes are in progress! .. it's also really close to home, which is a plus! : )

Decent gym, however the lockers are in desperate need of insect fumigation! Every time I put my clothes or jacket in there and put them back on after a workout I'm scratching from head to toe within a few minutes. There's some type of body lice or mites in those lockers that definitely need to be removed ASAP.

Really bad business practices. Signed up for what I was told is a 3 month personal training package with a wonderful trainer at NYSC - Dobbs Ferry Location. Month number 4, my credit card is billed again for $680. NO ONE explained that this is an ongoing charge and that you have to provide a 30-day advance cancellation notice. Why ask about cancellation when I thought I was signing up for a 3 month package. Fully explained to management who refuses to refund my money. Got online to see if I could find the headquarters information and finding that this is regular shady business practices... that continues. The NYS Attorney General appears to have started to pursue action against them... and I suppose them having filed bankruptcy is supposed to shield them from having taken membership fees during covid when the gyms closed and people had no way to cancel memberships. Continues. Gesh.

Still a great gym but the drive thru Starbucks downstairs makes it a headache to find parking. Entire side is empty.

Believe what you read here, it’s small, dirty, old/broken equipment, and crowded. The basketball court is rented. They have very limited equipment and all the “popular” ones are never open. 0/10.

Disgusting customer service when dealing with cancellations.

Edit after response from owner:

An employee that worked here told me in-person that he would start a two-month membership and cancel it at the end for me. I found out months later that he never did. I reached out to management, but they were not only supporting this scam - they were also stubborn about it. I lost hundreds of dollars because of this that I will never get back. It's really disappointing that the response to this review is covering my whole side of the story. I hope this situation can be solved.