Delicate Nail & Spa

+1 203-775-8888

143 Federal Rd Unit #60, Brookfield, CT 06804 United States of America

Open Today: -

Quick Facts About Delicate Nail & Spa

Delicate Nail & Spa has received a mix of positive and negative comments from customers. In order to thoroughly analyze the strengths and weaknesses of the establishment, it is important to consider these contrasting experiences.

Starting with the positive comments, many customers mentioned the excellent quality of service provided by Yoyo, James, Kevin, and Yiona. They praised their attention to detail and efficiency in performing services such as dip powder, regular pedicures, and powder gel manicures. This reflects positively on the expertise and skills of the staff at Delicate Nail & Spa.

Additionally, customers appreciated the cleanliness of the salon, emphasizing that it provides a pleasant environment for their nail treatments. Cleanliness is crucial in a nail salon, as it ensures the safety and comfort of customers and contributes to their overall satisfaction.

The professionalism and care shown by the owners and staff were also highlighted in the positive comments. Customers expressed their happiness with the level of customer service they received and appreciated the fact that appointments started promptly without any significant waiting times. This indicates that the salon values and respects its customers' time and seeks to provide a seamless experience.

Another strength mentioned by customers was the prices at Delicate Nail & Spa. Several comments emphasized that the quality of the services received was exceptional for the prices charged. These affordable prices make the salon an attractive option for customers who are seeking value for their money.

On the other hand, some negative comments must also be taken into consideration. One customer mentioned feeling unwelcome and encountering a lack of professionalism from the owners. This suggests that there might be some inconsistencies in the behavior and attitude of the staff, which can undermine the overall customer experience.

Another negative experience shared by a customer was regarding the salon's treatment of customers who did not fit a certain appearance criterion. The customer felt discriminated against and implied that the salon favored certain customers while excluding others based on their race and socio-economic status. Discrimination is a serious issue, and if true, it poses a significant weakness for Delicate Nail & Spa.

In terms of pricing, one customer expressed dissatisfaction with the services provided for the cost. They felt that the final result did not warrant the high price they paid and were disappointed with the outcome. This raises concerns about the consistency of service quality and the transparency of pricing at the salon.

Inconsistency in service quality was also pointed out by a different customer. They claimed that only a select few technicians were skilled and worth the prices charged, implying that not all staff members meet the same standards. This lack of consistency can create an unpredictable experience for customers, as they may not always receive the level of service they expect.

In conclusion, Delicate Nail & Spa has notable strengths such as the excellent quality of service provided by certain technicians, a clean environment, affordable prices, and a focus on customer satisfaction. However, there are weaknesses to address, including potential inconsistencies in service quality, issues related to professionalism and discrimination, and concerns regarding the transparency of pricing. Improving these aspects could enhance the overall customer experience and reputation of the salon.

Best TL Reviews

Yoyo and James did an amazing job. Dip powder was done with care and efficiently and the total was $50, which is amazing for the quality. Don’t waste your money in UES manhattan.

Ana did an okay job on my pedi/powder dip mani. Clean salon however; I feel that the owners were not too professional or welcoming, in fact a bit rude. Not sure if I'll be returning.

I truly love this nail salon. The owners care. It is clean and everyone is professional and does a great job! I have been here 3 times now and always leave happy. Location is great, and when you have an appointment, you get started right away, no wait. So happy I decided to start going here :)

This was my first visit. It is a nice and clean nail salon. Pleasant environment. Kevin did a great job with my pedicure. Yiona a fantastic job with my powder gel. They show care about their work and their customers. Prices are typical. $30 for regular pedicure and $45 for color powder gel. Worth it!

I arrived at 330 with my 4yearold to get a pedicure and manicure for both of us. I was told to return AFTER 530 because they were busy. I arrived at 6pm and was asked if I had an appointment and told them you told us to come back. The Employee then told me what do you want and I repeated to her you told me to return AFTER 530 and I want the pedicure manicure for me and my daughter.

The employee then told me we close at 7.

If she did not want to service me and my daughter because we did not dress and look like the rich Caucasian customers that kept walking in and out. She never should have told us to come back. I can’t believe people are still prejudice in 2022

160$ Not including tip , for them to file down my long nails that took forever to grow . Walked in with long nails and left with baby short nails. ???? pedicure spa with gel was ok but hands 10$ removal acrylic stated 3x we don’t do acrylic here as if it’s illegal ok that’s fine I opted for powder upon making my appointment. The man said do you want to keep the length I said yes...15 min after extensive filling 3/4 of my length is down , I look at the nail tech like where’s the rest of my nail and she smiles. Time to pay at the counter extra charges for god knows what they don’t speak English when it comes to numbers apparently . I still tipped well above for both women. I live in town but will continue to drive to Michelle nail spa, totally not worth the price for short stubby nails ????.

Went in w/o appt and got taken right away for a mani/pedi!! Great job!!

Never going again. No consistency with the girls and only 3 of them are good or worth their prices. Don't have coco do your eyebrows, you'll lose the shape and your arch.