Divine Dominican Hair Salon

+1 410-747-7777

5210 Baltimore National Pike, Baltimore, MD 21229 United States of America

Open Today: -

Quick Facts About Divine Dominican Hair Salon

Divine Dominican Hair Salon has several strengths, as mentioned in the comments. Firstly, the salon is described as spacious, neat, and clean. This is an important factor for customers as it contributes to the overall experience and creates a comfortable environment. Additionally, the hours offered by the salon are appreciated, indicating that they are flexible and able to accommodate varying schedules.

The customer service provided at Divine Dominican Hair Salon is also praised in the comments. The young lady and Julia, who were mentioned specifically, are described as nice, friendly, and professional. This indicates that the staff members are welcoming and make an effort to interact with the customers in a positive manner. Julia is also commended for her skills in shampooing, which shows that the salon has competent and capable staff.

Another strength of Divine Dominican Hair Salon is its convenient location. It is mentioned that there is a laundromat and nail salon next door, making it easy for customers to access multiple services in one area. This can save customers time and effort, and enhance their overall experience. Moreover, the salon is said to be close to where the customer resides, which adds to its convenience and accessibility.

Reasonable prices are also considered a strength of Divine Dominican Hair Salon. The comment mentions that the prices seemed reasonable, indicating that the salon provides good value for the services offered. This is important for customers, as they want to feel like they are getting their money's worth and not overpaying for the services received.

However, there are also weaknesses that were highlighted in the comments. One customer experienced issues with inconsistent pricing information from different stylists. This inconsistency in pricing can create confusion and potentially lead to unsatisfied customers. It is important for a salon to have clear and transparent pricing policies to avoid any misunderstandings. Offering a price list or menu of services can help address this issue.

Another weakness mentioned is the salon's failure to honor appointments. One customer arrived for their scheduled appointment but ended up waiting as walk-ins were attended to before them, including a friend of the stylists. This shows a lack of organization and prioritization, which can negatively impact the customers' experience and may discourage them from returning.

Furthermore, some customers have had negative experiences with certain staff members. In one comment, a stylist was described as showing poor customer service and being sarcastic. Rude behavior from staff members can greatly impact the overall impression of the salon and deter customers from returning. It is essential for all staff to maintain a professional and respectful attitude towards customers at all times.

Language barrier is mentioned as another weakness by one customer. Difficulty in having a conversation with the stylist can hinder the overall customer experience and create a lack of connection between the customer and the stylist. It may be helpful for the salon to have bilingual or multilingual staff members to accommodate different language needs and ensure effective communication with all customers.

Overall, Divine Dominican Hair Salon has several strengths, including a clean and spacious environment, friendly staff members, convenient location, and reasonable prices. However, there are weaknesses that need to be addressed, such as inconsistent pricing, failure to honor appointments, rude customer service, and a language barrier. By addressing these weaknesses and building upon their strengths, the salon can improve the overall customer experience and attract more satisfied customers.

Best TL Reviews

I just moved here, this is a real nice salon.

Very spacious, neat and clean. I am very pleased about the hours. The young lady was very nice. The woman that was doing the washing, did a very nice job. The prices seemed reasonable. This is where I will be coming for my hair needs. Definitely will return in near future. Thank you for your service, it was much appreciated. I feel comfortable enough to get a trim withy next visit. Also, excited because it is a laundromat and nail salon all next door to one another. Very convenient and close to where I reside.

I came here today for a blow dry. The service was fast. I don’t mind paying for my hair to get done but different stylist told me two different prices then one stylist was dishonest about the $40price she told me. That part is why they get three stars.

Up until recently, I’ve always had a good experience at this salon. However, one of the stylist showed poor customer service when I asked about pricing. She was very sarcastic and I did not appreciate it. I do appreciate Julia who shampooed my hair because she put me at ease and made me feel valued as a customer.

They dont honor appointments. I came first thing when they opened with a 9 am appointment & 2 walk ins were allowed to go before me. And one of their friends came in & got serviced before me. I left & wont be back, they used to be good.

This was my first time here and definitely won't be my last. Great service and reasonable prices too. Thanks Patricia and team????????

If I could give this establishment 0 stars I would. For one, they are really rude especially the lady that washes your hair. She taps on you on the shoulder to tell you what to do as if your a dog and can’t speak English. She washed my hair extremely hard. Secondly, the prices increase every time I go back they always ask “ what did you pay last time” like what don’t you have a price list ??? Just trying to get over on people. And the blow dryer feels like hell!!! WAY TOOOOOO HOTTT!!!! The blow dryer feels even hotter than the actual flat iron.

Hair turned out fabulous! They took me at last minute so I was grateful with me now knowing you have to make an appointment. Everyone in there were professional and friendly. One thing that’s different between Here and Philly is that not one person mention their name, so no business card to have the same person do your hair. It’s a quiet and very slow place. I’m use to fast pace/setting. Basically they move at their own pace. Nearly fell asleep. They keep you under drier for hours on in and set on high where your ears nearly about to burn off. Then add more heat passing through your hair multiple times. I’m not use to that, will eventually damage your hair with excessive heat on top of heat. They don’t really interact with their clients and speak in their native language. A lil language barrier and difficult for me to have a conversation with your stylist. Not use to a lot as mention above but very professional! I will go again.

I would highly recommend this Salon excellent service very friendly and professional but most of all very skilled I’m always satisfied and my hair looks amazing. Thank you Divine Dominican Hair.