Liberte Nails

+1 843-524-8888

2303 Boundary St, Beaufort, SC 29902 United States of America

Open Today: -

Quick Facts About Liberte Nails

Liberte Nails place, based on the comments provided, has a mix of strengths and weaknesses. In order to provide a comprehensive analysis, I will break down the strengths and weaknesses based on the different aspects of the nail salon.

1. Staff and Service: One of the most repeated comments is about the quality of service and the friendliness of the staff. Mary, one of the technicians, is highly praised for her kindness and ensuring customer satisfaction. This indicates that the staff at Liberte Nails place is trained to prioritize customer satisfaction and create a positive experience for clients. Additionally, Jolie is also mentioned as doing an excellent job on nails consistently. These positive comments highlight the strength of the nail technicians and their ability to deliver excellent services.

However, there are also negative comments suggesting weaknesses in terms of professionalism and training. The comment about the new owners being unprofessional and closing early without informing the customer shows a lack of communication and organizational skills. This incident might have caused inconvenience and dissatisfaction for the customer. Another comment mentions a brand new technician with no experience, which resulted in a poor-quality pedicure and messy polish. This suggests a weakness in training and supervision of new staff members.

2. Atmosphere and Environment: The comments about the friendly environment, nice calming music, and plenty of seating suggest that Liberte Nails place creates a relaxed and comfortable atmosphere for its customers. This creates a positive ambiance and contributes to an overall pleasant experience.

3. Appointment Waiting Time: Positive comments mentioning short wait times indicate efficiency and timeliness in handling appointments. Customers appreciate not having to wait for a long time, especially on busy days like Fridays. This is a strength that contributes to customer satisfaction and convenience.

4. Pricing: One comment expresses dissatisfaction with the pricing. The customer felt that $25 for a manicure without a hand massage or lotion was too expensive. This comment suggests a weakness in terms of value for money and might deter potential customers.

5. Customer Relations and Complaint Handling: The negative comments about the new technician and the lack of professionalism in handling complaints showcase a weakness in customer relations and complaint resolution. Failing to acknowledge mistakes, honor appointment re-dos, or provide suitable solutions can lead to customer dissatisfaction and loss of trust.

Overall, Liberte Nails place has several strengths, including a friendly and comfortable atmosphere, skilled technicians like Mary and Jolie, and efficient appointment management. However, there are weaknesses related to professionalism, training, and complaint handling, which may need to be addressed to improve the overall customer experience.

Best TL Reviews

Mary is the BEST! She is very kind and makes sure you are satisfied with you nails ???? Definitely recommend????????

Excellent! One of the best pedicures I’ve had. The technician was gentle and thorough. The gel manicure I got was excellent as well, she did perfect French color. I had a great experience here and highly recommend them!

Arrived to a friendly environment. Showed the nail tech what I wanted she did and awesome job.

Nice calming music playing , it wasn't really crowded and there's plenty of seating in the sitting area. Jolie does an AWESOME job on my nails EVERYTIME!!

New owners are very unprofessional. Arrived for a pedicure and powder Dip at 5:45 pm, they close per their website and posting on the door at 7. I did not get in the seat to be service until 7:05… which is fine I am very patient. However 20 mins into the start of my pedicure the nail tech tells me that he will have to finish my services tomorrow because they were about to close!!! REALLY!!! SO UNPROFESSIONAL AND UNACCEPTABLE. They could have told me that upon my arrival to the nail shop!! Word to the WISE…. Do not do business with them!!!

Paid for my mom to come here for mother’s day a mani and pedi came out an hour and a half later with a huge smile. No appointment, only waited 10 minutes on a friday. (owner) Andy’s son was really sweet and offered her a twizzler????. The lady that did her feet was really nice, my mom said it’s the best pedicure she’s had in a lonnnnnng time. She’ll be definitely be going back again.

I went in for a manicure and polish. My nails are my own, no gel or acrylic. I was not too happy with the service. The manicure looks a little rough around the cuticles. The manicurist asked me if I would like lotion, I said sure. She then proceeded to pick up the polish, polish my nails, and that was the end of the manicure. No lotion, no 2 minute hand massage, nothing. And that was $25 dollars. Sorry, I think $25 for half a manicure service is just a little steep. I cannot recommend this place.

Went in to get a pedicure and my technician was brand new with no experience. It took over an hour to get it done and the quality was incredibly poor and the polish looked horrible. I called back a day later and asked to get it re-done and they scheduled me an appointment for that morning. When it came time to check out they acted like they had no idea what I was talking about even after I showed them pictures of what I had done the day before and the same lady who had recognized me from the day before was there. I’m honestly not one to write complaints but I felt like this definitely deserved one. I understand giving new people a chance but at least make sure they’re trained before you have them work on clients. Had they treated the situation professionally I would be going back, but unfortunately that wasn’t the case.