Empire Nails And Spa

+1 336-497-5939

1020 S Main St, Kernersville, NC 27284 United States of America

Open Today: -

Quick Facts About Empire Nails And Spa

Empire Nails and Spa, based on the comments provided, has both strengths and weaknesses. Let's discuss them in detail:

Strengths:

1. Skilled Technicians: Some customers have praised the nail technicians at Empire Nails and Spa, particularly May and Mimi, for their exceptional work. They mentioned that these technicians take their time and provide great results.

2. Eyebrow Waxing: One customer had a positive experience with eyebrow waxing at the salon. They mentioned that Mimi did an awesome job, suggesting that the salon might excel in this area.

Weaknesses:

1. Poor Communication: Numerous comments indicate a lack of communication between customers and nail technicians. For example, one customer complained that their request to keep the edges of their nails straight was ignored. This suggests that the salon may have a problem with listening to and understanding customer preferences.

2. Substandard Customer Service: Several customers mentioned poor customer service at Empire Nails and Spa. Complaints include not receiving the desired nail shape, not having the acrylic flush to the cuticle, and refusing to fix or offer refunds for unsatisfactory services. These instances indicate that the salon fails to prioritize customer satisfaction and fails to address their concerns professionally.

3. Hygiene Issues: The first comment mentioned the presence of fungus after getting artificial nails done at the salon. This raises concerns about the cleanliness and hygiene practices followed at Empire Nails and Spa. Customers expect appropriate hygiene standards, and encountering fungus is a significant health risk.

4. Inconsistency: One customer mentioned that technicians other than Lena did not listen to their specific nail preferences. This inconsistency could be frustrating for customers who are not able to consistently schedule appointments with their preferred technician.

5. Lack of Skill: Customers have also raised concerns about the quality of work done at the salon. Complaints include a lack of arch on a French manicure, uneven nails, thick acrylic, and gel polish applied over lifting acrylic. These issues suggest that the salon may have nail technicians who lack the necessary skills and attention to detail.

6. Negative Attitude: Another customer complained about the negative attitude received when they returned with a complaint about the nails. This indicates a lack of professionalism and customer-focused approach to resolving issues raised by clients.

Combining these strengths and weaknesses, it can be concluded that Empire Nails and Spa has some skilled technicians who can provide satisfactory services when it comes to eyebrow waxing and nail treatments. However, there are significant weaknesses in terms of customer service, consistency, hygiene, and attention to detail. The salon needs to address these weaknesses to improve overall customer experience and satisfaction.

Best TL Reviews

DO NOT GO HERE!!!

Went in for fill in 4 weeks ago tech found fungus under my artificial nail. He told me no big deal. He took the tip off and just put the I guess what was acrylic on the Natural nail. I went back in 2 weeks later saw the same tech now I have fungus on ALL 5 nails on my right hand!!! And 1 finger on my left! I have gotten my nails done since I was 16yrs old. I am 51yrs old and I have NEVER gotten fungus before coming to this salon. I have had to go to my dr TWICE now over this and now am have to take an oral anti fungal treatment and use a topical treatment. My dr was horrified when he saw my hands because they were so bad! He said as soon as the 1st one was seen by the tech he should taken all the nails off and told me to go straight to see a dr. I was treated like the were not a big deal and not the salons problem. So now getting nails from this salon has cost me a literal fortune not they "are whats happened to me!! There was no care or concern for me whatsoever!!

I’ve been going to Empire for about 5 years now. Unfortunately my last time was in December. Usually Lena does my nails but when I come in last min I was ok for anyone to do it as long as they listen to what I like. Simple round nails. If you like your nails a specific way they all get angry except for mena. So after a time of me asking them to do my round simple nail the way i want they started making me wait for only Lena. I was ok with the wait but then Lena started burning and drilling very aggressively without care. EVERY TIME !! Which is weird because I’ve always been nice. They’ve gotten too busy and customer service has gone out the window. It’s unfortunate because I really liked her and her husband. They need to learn how to treat people. At the end of the day they need the customer, we don’t need them

Very terrible service new lady that just started working there 2 weeks ago cut down my natural nail after I told her I didn’t have a nail tip on that pacific nail and didn't even bother to check if all the nails were even or lined up. Then I had to switch to another nail tech who claims she fixed the problem but yet all of my nails are not the same length. I got banned from going back because I asked for a 10-dollar discount and demanded to get it. The new lady dared to say to me that I should have said something when I did but she choose not to listen to what I asked for. If the job is not done correctly the customer has a right to get a discount when it's something they are paying for and not satisfied with. So I recommend going elsewhere because these people just care about the money that's coming in and not about what the person is asking for and wants!

What ever you do don't ever to this place for a pedicure. The man that did my feet didn't all the polish off and not scrub the dead skin off nor did soak my feet they are still rough and dead skin on my feet. And polish is plum mess.

And did not want to fix it or give any money back. DON'T GOOOO THERE...

I don’t have a nice hands but thanks to my nail tech who made it pretty! I forgot her name, I think Myla or Miles? She really took her time to make my nails so I really appreciate it!! Will definitely go back. Next time, I’m gonna do lashes too. Yay ????

I went there for the first time a few weeks ago to get mg eyebrows waxed Mimi did an awesome job. I thought i would go back and try them out on my nails and it's a No for me. I let Samine do my nails today and there is no arch on my French and i asked him to not round out the edges on my nails and he did anyway I am very particular about my nails and it's just a No for me. The acrylic is too thick and it's not flush to the cuticle????????‍♀️.

Never going here again!!!! Got a so called fill in and next day acrylic was lifting. Went back next morning only to get attitude and they just put gel polish over it. Had to go to another salon to get nails fixed. So over 100 dollars later my nails look good. Do not go here!!!!!

Absolutely love it there. May is my favorite nail tech. She does amazing work.