US Nails

+1 740-695-2238

50841 Valley Plaza Dr, St Clairsville, OH 43950 United States of America

Open Today: Closed

Quick Facts About US Nails

US Nails Place has a mix of strengths and weaknesses based on the comments provided. In order to thoroughly analyze the strengths and weaknesses, we will categorize them accordingly.

Strengths:

1. Positive customer experiences: One comment mentions that the overall experience at US Nails Place was great and highly recommends making an appointment and requesting a specific nail technician, Kim. This suggests that there are skilled nail technicians at the salon who can provide satisfactory services.

2. Good job in some areas: Another comment expresses satisfaction with certain aspects of the nail service received. The customer points out that despite the disappointment with the zebra print rhinestones, other parts of the nail design were done well. This implies that there are nail technicians who can deliver quality work.

Weaknesses:

1. Poor quality work: Several comments highlight instances where the nail services provided were subpar. One customer describes their nails as looking like a child did them, implying that the level of professionalism and precision was lacking. Another customer mentions that their nails were done poorly and felt rushed, resulting in the nails not being worth the $71 price tag. Additionally, there are complaints about acrylic nails breaking easily and being too thin, indicating that the application process and product quality may be inadequate.

2. Lack of customer service and professionalism: The customer who had a negative experience with an older nail technician mentioned that the technician was not friendly and blamed them for mistakes made during the service. This demonstrates a lack of professionalism and customer satisfaction.

3. Inconsistency in nail technicians: One comment highlights the inconsistency in the quality of nail technicians involved. While some nail techs are described as great, there is mention of an older gentleman who caused pain and bleeding during the service. This inconsistency in service quality can be a significant weakness for the salon.

4. Concerns over sanitation and salon culture: One customer accuses the salon of rejecting applicants and having staff members constantly on their phones. Additionally, there are allegations of staff members reporting the salon for inspections as a form of retaliation. These claims raise concerns about the professionalism, cleanliness, and overall culture of the salon.

5. Poor communication and failure to meet customer expectations: A customer expresses frustration over the nail technician not following their specific request for rhinestones. This suggests a lack of communication and failure to meet customer expectations, which can lead to customer dissatisfaction.

In conclusion, while US Nails Place may have some positive aspects, such as highly recommended nail technicians and positive customer experiences, there are several weaknesses that must be addressed. These weaknesses include poor quality work, lack of customer service and professionalism, inconsistency in nail technicians, concerns over sanitation and salon culture, and failure to meet customer expectations. By addressing these weaknesses, the salon can improve its reputation and overall customer satisfaction.

Best TL Reviews

Some of the works are really good and nice. I had an older man, in many peoples opinion they said my nails looked like a child did them. He was not friendly and blamed me for his mistakes and would not let me get shorter nails, claims he couldn’t do it.

I got my nails done February 15th and I know when u take pictures I that u can't replicate the picture but this was done poorly & very rushed and definitely not worth 71 bucks! I had a play I had to get to, so I couldn't really stay to try & get it fixed. But this is sloppy. I'd like to have them fixed. Definitely won't be returning.

I’ve had my nails done for only 5 days and one already broke. they are so thin. The way the guy did them he just let the acrylic run off my nail. He used way to much monomer. I do my own nails and they look like I did them my self. No wonder you guys rejected like 20 people. You had like 5 people working too, two doing nails and everyone else on there phone. I will never come there again.

Always a great experience at US Nails. Highly recommend making an appointment and requesting Kim.

Some nail techs are great but the last one was an older gentleman who made every single one of my fingers bleed with the dremmel and the rest of the process stung so bad. Some of the old polish can be seen through the new polish, the end of my nails aren't wrapped, but my fingers stung so bad I just wanted to get out of there. Now I need to wait for my fingers to heal before I can get them fixed.

Duy and his buddy reports own shop for inspection when they mad at ppl their and blame on other ppl. Not beat employee as others are saying below ????

Wouldn't recommend this place guys dr*nk and call in inspections cause they mad at employees yea I was friends with Duy and friend he reported for inspection all the time and blamed on other people last review is true

Got my nails done here today I told them I wanted rhinestones where the zebra print is and he said they fall off easy like I didn't ask if they fell off easy I said I wanted them on my nail but you see wat I ended up with ????????????‍♀️ smh???? but besides that I think they did a good job for the other parts that they listen to to me about what I wanted it's like if I'm paying for it you should do exactly what I asked you to do I don't care what you think if you're paying for it then yeah you can put your two cents in ... But if not then do what. I ask for and if you can't then say so.. that just kind of upset me about that part..