Pets 'R' Us

+1 706-625-0800

169 Kelly Ct, Calhoun, GA 30701 United States of America

Open Today: -

Quick Facts About Pets 'R' Us

Pets 'R' Us is a pet store that has received mostly positive comments from customers. The strengths of the store include the friendly and helpful staff, a wide range of products available, cleanliness, and proper care of the animals. However, there are also some weaknesses mentioned by customers, such as inconsistent grooming experiences and an incident where specific instructions were not followed.

One of the biggest strengths of Pets 'R' Us, as mentioned by multiple customers, is the staff. Customers appreciate the friendly and helpful nature of the employees. They specifically mention Lisa, a groomer who has been at the store since at least 2015 and has received high praise for her grooming skills. This positive feedback reflects the dedication and expertise of the staff at the store.

Another strength of Pets 'R' Us is the availability of a wide range of products. Customers appreciate that they do not need to call ahead to check if specific items, like feeders, are in stock as they are consistently available. This shows that the store is well-stocked and can meet the needs of customers without requiring them to go to multiple stores.

The cleanliness of the store is also seen as a strength. Customers mention that the store is always clean and well-maintained. This is important in a pet store as cleanliness is a reflection of the care provided to the animals. A clean environment ensures that the animals are in good health and well taken care of.

The groomers at Pets 'R' Us receive high praise from customers. They mention that the groomers do a great job and that they are happy with their pets' haircuts. The positive grooming experiences reflect the skills and professionalism of the groomers at the store.

The store also receives appreciation for its flexibility and accommodating nature. Customers mention that they were fitted in for nail clipping for five dogs with short notice and that the staff was able to complete the task quickly. This flexibility shows that the store values its customers and is willing to go the extra mile to meet their needs.

Now let's discuss the weaknesses of Pets 'R' Us based on the comments. One of the weaknesses mentioned is inconsistent grooming experiences. One customer mentioned that sometimes it takes longer to get their pet groomed, which suggests that there might be delays or scheduling issues. While this might be a minor inconvenience, it can be frustrating for customers who expect more consistency in the grooming service.

Another weakness mentioned is a specific incident where a customer's instructions regarding their pet's grooming were not followed. This customer had been requesting that their dog's eyelashes not be cut, but on multiple occasions, the instructions were not honored. This shows a lack of attention to detail and communication between the staff and groomers. Such incidents can harm the store's reputation and result in customer dissatisfaction.

In conclusion, Pets 'R' Us has several strengths, such as friendly and helpful staff, a wide range of products, cleanliness, and positive grooming experiences. These strengths contribute to the overall positive experience customers have at the store. However, there are also weaknesses, including inconsistent grooming experiences and incidents where specific instructions were not followed. These weaknesses should be addressed to ensure customer satisfaction and maintain a positive reputation for the store.

Best TL Reviews

We LOVE the staff at Pet’s R Us! Lisa has been grooming my various dogs since we moved here in 2015! Yesterday she gave my girl a very much needed haircut to give her some relief from this heat! She is so much happier and playful! Thanks guys!

Love this place! They always have what I need! I don't have to call ahead to see if they have feeders! They always have it!

I love going in this store. They have everything I need. It's always clean and the animals are taken good care of. The groomers always do a great job and everyone there is friendly and always helpful. The best place to get your dog groomed hands down.

My boyfriend has 5 dogs and we showed up at 2:30. They had all 5 dogs nails clipped in about 15 minutes. Thank you so much for fitting us in. We will be back in a couple of weeks to get two of the dogs groomed since they need it.

I love this pet store. I would rather do business with these people than any of the big box stores. They really care about your animals. And Lisa is the best groomer in the world!

A few days ago I wrote an unfair review of this place. I was angry at something else and took it out on pets r us. I was wrong and I apologize. Sometimes it takes a little longer to get my pet groomed. And I didn't allow for that. The groomers do a good job and put up with us customers as best they can.

For over a year I specifically asked them to not cut my dogs eyelashes. This is because they had cut one eyelash short. Today I took her to be groomed and once again asked not to cut her eyelashes. When I picked her up and got her home both of her eyelashes were completely cut off completely! I saw the girl write it on her card but apparently no one looked at the card. I’ve taken her there for several years but I will not be taking her back

I gave this business 5 stars because they are by far the best of the 2 pet stores in Calhoun Ga. They have many beautiful animals of different kinds from reptiles, birds, aquatics, all supplies, and their staff are very friendly. This is the go to store in Gordon County for your pet needs. They also offer grooming. I like my experiences and have bought bird and fish from here. The variety of Betta Fish are among the best even above other surrounding counties. They have the brightest colors and most variety of breeds of Betta fish. My bird I bought is a beautiful parakeet named Jekyll who I purchased as a friend for my other bird Tybee. Both Parakeets. All the animals are thriving. These people genuinely have the best interest of their products in mind to satisfy their customers. It's private owned and has to compete with other large pet store chains so prices may be a tiny bit more but not always. I recommend this store above the other store on Calhoun because of the service, variety, and care for the customer. Below are pictures of my birds and aquarium. Sorry the rainbow shark from the store is hidden. ( He is shy) but all the fish and the plants came from pets or us as well as my water treatments. You can see it's very cycled and both birds and fish are thriving! Never have any issues!! Happy pet shopping at Pets R' Us!!!