Quick Facts About Flash Nails
Strengths:
1. Excellent nail and pedicure services: Multiple comments praise the quality of the nail and pedicure services provided by Flash Nails. Customers mention that they love the way their nails are done and appreciate the attention to detail and the time taken by the technicians.
2. Phenomenal customer service: Flash Nails receives multiple comments about their exceptional customer service. Customers appreciate the owner's caring attitude towards color selection and their willingness to ensure customer satisfaction. This personalized approach to customer service is likely to attract and retain loyal customers.
3. Skilled technicians: The lady who did the pedicure is often mentioned as being amazing and skilled. This suggests that the salon employs talented technicians who are capable of delivering high-quality nail services.
4. Loyalty of customers: Despite the presence of other nail salons, customers mention that they are willing to travel past many other salons just to get their nails done at Flash Nails. This loyalty suggests that the salon has a strong customer base who appreciates their services and is willing to go out of their way to patronize the business.
Weaknesses:
1. Weight discrimination: Multiple comments highlight instances of weight discrimination experienced by customers at Flash Nails. The salon allegedly has a weight limit for their pedicure chairs and has made derogatory comments about customers' weight. This kind of discrimination and body shaming can lead to negative publicity and loss of business.
2. Unprofessional behavior and rude treatment: Customers report instances of rude treatment and unprofessional behavior by the staff at Flash Nails. This includes interrogating customers about their weight and making disrespectful comments, as well as speaking in a foreign language to talk negatively about customers.
3. Emotional distress and customer dissatisfaction: Several customers mention leaving the salon in tears due to the treatment they received. This indicates that the negative experiences have caused emotional distress and dissatisfaction among customers. Some customers also express disappointment with the appearance of their pedicures after paying a significant amount of money.
4. Reputation damage: Customers express their intention to never use the salon again and recommend others to do the same. These negative experiences and recommendations can damage the reputation of Flash Nails and deter potential customers from trying their services.
In conclusion, Flash Nails has strengths in its excellent nail and pedicure services, phenomenal customer service, and skilled technicians. However, the salon has weaknesses related to weight discrimination, unprofessional behavior, customer dissatisfaction, and reputation damage. It is important for Flash Nails to address these weaknesses in order to improve their overall customer experience and maintain a positive reputation.
Best TL Reviews
I will never go anywhere else! I absolutely LOVE the way they do nails,.the lady that did my pedicure is amazing! She takes her time and you can feel it in her hands????I started going about 2-3 months ago I live in Newcastle and will travel pass many nails salons to go there even if I'm in a rush I will not go anywhere else..The customer service is phenomenal and I love how the owner actually cares about the colors that you choose, she pulls out different shades of the color that want to be sure you are satisfied, I get the works when I go nails, toes,and eyebrows..I wish I could give more ⭐⭐⭐⭐⭐
They told a young adult that she was overweight and she couldn't get a pedicure. Their chair has a weight limit and she still paid for service which was a rinse and polish. They took her in the back to say rude things to her about her weight. She went home in tears for being treated like she was less than a human and because of that I will never use this nail salon. I recommend finding a business that knows how to treat their paying customers. 0 stars for you all flash nails
I visited this nail salon today with a friend who was treated horribly because of her weight. She was walking to a pedicure chair when several employees stopped her and asked how much she weighed. When she told them they denied it and asked if she was sure… According to the manager, there’s a weight limit of 225 lbs. My friend still received the service but was told in advance not to turn on the massager so the chair wouldn’t break.
*Even a ONE star rating is being generous*
Today they treated a young lady terribly because of her weight! She asked for a pedicure and was asked how much she weighed...then told they can do it but not to turn on the massage feature so the chair wouldn't break!!!! She paid for 2 of her friends and herself and left in tears because of the treatment. Wish I didn't have to leave any stars...they get 0 from me!!!
Today was the worst experience i ever experienced all my years of going to the nail salon to get pedicures never had a problem about a weight limit yes i am a heavy set person who is very insecure they got my money i paid for and once i was getting ready for my pedicure the owner stopped me to tell me that the chair is a weight limit now i never had this problem before with other nail shops but this one took it there i was fine when i was there but it really hurted my feels because why embarrass me in front of your clients i never knew it was a weight limit or maybe it just this business i will never return again after today amd if you continue to support this business then your dumber and desperate to spend at an establishment who body shames people who spends their money never again
I have been spending money at this place of business for years, today was my last visit. My heavy-set friend was discriminated against due to her size. She was initially approved for a pedicure service by the owner, but then surrounded & interrogated by 3 employees, asking of her weight. They advised the weight limit on their pedicure chairs was 225 lbs, and told her NOT TO TURN ON THE MASSAGE SETTING so their chair doesn’t rock/move under her weight. The associates then started talking about her in their foreign language. My friend left in tears having paid well over $100 for the visit & her pedicure looks terrible! DON’T GIVE YOUR MONEY TO THESE DISCRIMINATORY PEOPLE.
Some of the staff was very rude and disrespectful today to one of my friends about their weight and size. I don't appreciate it at all it's unacceptable they need to be out of business ASAP!!!!!
Figured I get my nails done in the area since my hairdresser is around the corner.........best decision I made concerning my nails. VERY GOOD WORK!!!
Flash Nails Info
Amenities
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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