Quick Facts About Royal Nails
Royal Nails place has both strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses, we will categorize them into different aspects of the nail salon experience: customer service, nail technicians' skills, pricing, cleanliness, communication, and overall satisfaction.
Customer Service:
Several comments mentioned the politeness and friendliness of the staff, with specific mentions of a nail technician named Malena who always takes amazing care of the customer's nails. This indicates a strength in customer service, as having friendly and attentive staff can create a positive and enjoyable experience for customers.
Nail Technicians' Skills:
There were mixed reviews regarding the nail technicians' skills. While some customers praised the gentle and amazing work done by a particular technician during a gel manicure, others expressed disappointment in the rushed and subpar nail services they received. This suggests a weakness in consistency and quality control when it comes to the nail technicians' skills.
Pricing:
There were mixed reviews regarding the pricing at Royal Nails place. Some customers felt that the prices were reasonable for the services they received, while others mentioned feeling dissatisfied with the outcome given the amount they paid. This indicates that the salon may have competitive pricing compared to other nail salons, but there is room for improvement in delivering value for money.
Cleanliness:
No specific comments were made about cleanliness, which can indicate that it is not a significant strength or weakness of Royal Nails place. However, the comment about the salon taking COVID precautions and the customer feeling safe suggests that they at least prioritize cleanliness and hygiene to some extent.
Communication:
There were both positive and negative comments regarding communication. On one hand, some customers mentioned the polite and friendly nature of the staff, while others mentioned difficulties in communicating due to language barriers. The comment about the preference for cash payments is also worth noting. This suggests that there may be a weakness in effective communication, especially for customers who do not speak English fluently.
Overall Satisfaction:
Overall satisfaction varied among the customers. Some expressed enjoyment and satisfaction with their experience, while others had negative experiences and expressed disappointment. The comment about not going back due to a messy nail outcome suggests a significant weakness in ensuring customer satisfaction.
In conclusion, based on the comments provided, the strengths of Royal Nails place include friendly customer service, a skilled nail technician (Malena) who consistently provides amazing service, and a focus on safety and cleanliness. However, there are weaknesses in terms of rushed service, inconsistent nail technician skills, difficulties in communication for non-English speaking customers, pricing not always aligning with the quality of service, and instances of disappointment and dissatisfaction. Improvements need to be made in these areas to enhance the overall customer experience at Royal Nails place.
Best TL Reviews
I’ve been here once before and enjoyed the way they did my nails so I decided to try them again. The nail tech was very polite, unfortunately she was very rushed with everything she did. I think it was because I was just a walk in and her next appointment came in maybe the last 20 minutes of her doing my nails. In the end I didn’t have time to look over my nails and ended up paying $50 for a lumpy, uneven, and streaky set. I don’t think walk in or appointment should change the quality you give to your customer, especially if they’re the ones who agreed to take the walk in.
Girlfriend and I went. It was ok as far as nail places go. They didn't speak much English wich made it difficult to comunicate with them,obviously. We enjoyed ourselves i guess, but they were rushed the whole experience. Told me to go sit under lamp fan table. I sat there for like 15 minutes and my nails still weren't dry. Proceeded to leave and messed up my nails not even half way out the door. And no I didn't go back. But for $60 I should have. But it wasn't worth the hassle of dealing with it.
Excellent pedicure, my feet felt so good afterward. They've done everything it's possible to do to follow Covid precautions, and I felt completely safe there. My feet lol great!
Very nice mani pedi. I have regular polish. They took their time and did a good job. They prefer you pay in cash but who doesn't.
Always a good time at Royal Nails. And Malena ALWAYS takes amazing care of my nails.
Had to get my acrylics removed and got a gel manicure. I wish I got her name but she was so gentle and did amazing on my set. I will definitely be going back. They’re so polite and friendly!
I was very disappointed in the owner Jasmine… I was a walk-in & she said they had time for my pedicure & manicure. After my pedicure she asked me to wait until she was done with last customers pedicure so she could do my manicure. She did some filing & buffing & wasn’t very talkative & then asked me to move another chair over so another lady could do mine since her customer arrived! I thought as soon as you accept a customer then you will get my undivided attention. I was happy with my manicurist Mel who was a delight to talk to. But it’s hard for me to see & my gel manicure started way above each cuticle! Not sure why that was! Probably won’t be going there again
Loved this place !!! Got there a little late but they still did my nails and I am in love!! Definitely going back ????
Royal Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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