Quick Facts About Tip Top Nails
Tip Top Nails place has several strengths and weaknesses, as highlighted by the comments provided.
One strength of Tip Top Nails place is their attention to detail and the quality of their services. In the first comment, the customer mentions that the manicurist took his time shaping and making sure the nails were the desired length and shape. This indicates that the staff at Tip Top Nails place values precision and customer satisfaction. Additionally, the third comment mentions that the service itself is fine when one can get in, suggesting that the actual nail treatments are of good quality.
Another strength of Tip Top Nails place is their ability to create unique and customized designs. The second comment mentions that the nail techs always deliver on funky designs inspired by Pinterest. This demonstrates that the staff at Tip Top Nails place are skilled in creating intricate and creative nail designs, catering to the preferences of their customers.
Reasonable prices for gel nails is also mentioned as a strength in one of the comments. Affordable prices can attract and retain customers, as it allows them to receive quality nail services without breaking the bank.
However, Tip Top Nails place has several weaknesses that should be addressed. One major weakness is their lack of punctuality and honoring of appointment time slots. Multiple comments mention the issue of having to wait for extended periods of time, even after making appointments in advance. This indicates a lack of organization and efficiency within the business, which can lead to customer dissatisfaction and potential loss of business.
Another weakness is the inconsistency in their policy regarding walk-in appointments. The fourth comment expresses frustration about the salon not honoring their claim of "walk-ins welcome." If the business is unable to accommodate walk-in appointments, it is important that they communicate this clearly to potential customers to avoid any disappointment or inconvenience.
The comments also raise concerns about the cleanliness and hygiene practices at Tip Top Nails place. One comment mentions seeing dirty and used utensils, while another comment highlights the observation of the staff not washing their hands before attending to customers. These issues indicate a lack of proper sanitation practices, which is crucial in a nail salon to ensure the health and safety of customers.
Additionally, the comments suggest that some staff members may not provide a welcoming and respectful environment for all customers. The sixth comment mentions feeling ignored as a first-time customer, while the eighth comment mentions being belittled and treated unprofessionally by a staff member. Providing a welcoming and respectful atmosphere is important for customer satisfaction and retention.
In conclusion, Tip Top Nails place has strengths in terms of attention to detail, quality of services, ability to create unique designs, and affordable prices. However, they have weaknesses in terms of punctuality, honoring appointments, cleanliness and hygiene practices, and creating a welcoming environment for all customers. These weaknesses need to be addressed and improved upon in order to enhance the overall customer experience and reputation of Tip Top Nails place.
Best TL Reviews
I had an appointment for 1pm, they weren’t busy when I came in so I was taken back right away. The man who did my nails took his time shaping and making sure they were the length and nail shape that I wanted. I only noticed a problem when he started painting. He asked me what kind of glitter polish I wanted and had me pick between a topper and a base glitter polish. I chose the chunkier base glitter polish, assuming that he would begin to paint my nails the way I asked. He painted the whole nail instead and then did the white V shape afterwards. Not the design I asked for AT ALL but by the end of the appointment I wasn’t mad and accepted what I was given. (The first photo is an example of what I wanted, second photo is my actual nail design) I’m not upset anymore, as this simple design has begun to grow on me, but a good manicurist would ask for the example photo multiple times to please the customer, he didn’t.
I used to be a regular here and spent quite a bit of $ getting biweekly mani, pedi, and full waxing services. But I tired of their not honoring their appointment time slots.
Even after making appointments in the past, your time slot is rarely able to be honored leading to extraordinary wait times. Because of this, I stopped making appointments here and instead tried to be a walk-in.
Although it states on the door, “walk-ins welcome”. This is not true.
I have tried all times of day and days of the week to have a walk-in appointment. Most recently at 9:30AM when they open. This has gone on for over year and they can never “fit me in”.
The service itself is fine when you can get in. But it’s NOT so good that it’s worth the time energy or hassle trying to make an appointment or trying to walk in for service.
The most important thing a business can do is honor their commitment to timely service.
It seems it would be helpful for these folks to hire more people.
Had an appointment for 2 weeks ahead.with a friend. Lady got my pedicure started when a lady walked up and asked her to do her service right now even though she didn't have an appointment. The lady walked away left me sitting with my feet in water for 15 minutes while she went to another room and did the other girl!
I was upset this last visit and will not go back. There was a used bandaid at the work desk I was at. The gentleman picked it up with bare hands and discarded it. Then proceeded to work on me without washing hands. I never see them wash their hands. They use dirty/used utensils. I've never seen anything new. They talk on the phone and text during service. Also the gentleman belittled me when I was there acting like I was dumb while choosing a color. I can't remember when I went last but haven't and will not go back. The end product is usually good unsanitary and unprofessional. All about the money.
Not sure if they ladies name that did my pedicure. But she did a great job !! A little rough with me with my fibromyalgia but my feet look and feel great ! Great prices for Gel
I've been here a handful of times and LOVE IT. You can walk in or set an appt. I like funky designs off Pintrest and the nail techs always deliver! The salon is super clean and I observed sanitizing taking place after each client. I am in LOVE with my Pintrest inspired Halloween nails! Reasonable prices, awesome service.
Last sch appt had to walk out after still not seen 45 min wait. Time b4 my appt interrupted by guy who could not get to his appt on time so I had to sit and wait. Extremely hurtful and rude. Not sure I can handle going back.
3.5 star for sure. Really a GREAT detailed pedicure! I will be back.
The only things keeping them from 5 stars are:
1. Not very welcoming unless you're a regular which was very evident being a first timer watching how I was pretty much ignored unlike others they knew the names of.
2. They can only do very basic nail designs on pedicures.
3. They made me wait 20 mins after my apt time before they started.
Place Pictures
Tip Top Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | Closed |
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