Quick Facts About Nail Elegance
Nail Elegance is a family-owned salon that is known for its cleanliness and friendly atmosphere. Customers appreciate the salon's attention to detail and high-quality work. However, there are some weaknesses that should be considered before scheduling an appointment.
One of the strengths of Nail Elegance is the talent and skill of the nail technicians. Customers have praised the salon for their ability to recreate intricate designs and ombré looks. The technicians, especially Amber and her husband, consistently deliver beautiful results. This indicates that Nail Elegance has a team of experienced professionals who are capable of fulfilling their clients' requests.
Another strength of Nail Elegance is the welcoming and friendly atmosphere. Customers have mentioned feeling honored and appreciated by the staff. The salon has been described as a place where clients are made to feel comfortable and at home. This positive environment adds to the overall experience and may encourage customers to return in the future.
Moreover, Nail Elegance is known for its cleanliness. Customers have commented on the salon's hygiene standards and appreciate the effort put into maintaining a clean and sanitary environment. This is crucial for a nail salon, as customers want to feel safe and protected during their visit. Nail Elegance seems to prioritize cleanliness, which reflects positively on their professionalism and commitment to customer satisfaction.
Despite these strengths, there are a few weaknesses that have been expressed by customers. One common complaint is the inconsistency in appointment wait times. Some customers have reported waiting longer than expected, despite having made appointments in advance. This shows a lack of organization and punctuality on the part of the salon. Customers expect their appointments to be respected and honored, as they have specifically scheduled their visit for a certain time. Nail Elegance should work on improving their efficiency and timeliness to avoid disappointing customers.
Additionally, there have been instances where customers have experienced miscommunication with the nail technicians. This can be attributed to language barriers between the customers and the technicians. Effective communication is essential in a nail salon to ensure that customers' preferences are understood and executed correctly. Nail Elegance should consider providing language training or hiring bilingual staff to improve communication and avoid misunderstandings with clients.
Another weakness highlighted in the comments is the issue of calluses and thick, uneven polish application. One customer was dissatisfied with the final result of their manicure, describing it as the worst they've ever had. This suggests a lack of attention to detail and proficiency in providing a quality service. Nail Elegance should focus on improving their techniques and ensuring consistency in their work to avoid disappointing customers.
Lastly, some customers have expressed frustration with the salon's appointment policy. The salon has been accused of not prioritizing appointments, stating that if a walk-in customer arrives before an appointment, the appointment may be delayed or canceled. This contradicts the purpose of making an appointment in the first place. Nail Elegance should reevaluate their appointment system and prioritize honoring appointments to maintain customer satisfaction.
In conclusion, Nail Elegance has several strengths, such as talented technicians, a friendly atmosphere, and a commitment to cleanliness. However, there are some weaknesses, including inconsistencies with appointment timings, communication difficulties, and occasional issues with the quality of the service provided. Nail Elegance should address these weaknesses to maintain a positive reputation and ensure customer satisfaction.
Best TL Reviews
Nail Elgance is a very nice clean friendly salon. It is a family owned business. . Amber does a very nice job as does her husband . Best to make appointments as there are just 3 personal operators.
absolutely incredible, i have been everywhere in altoona and nobody does an ombré like these guys. turned out exactly like the picture and i have never loved my nails so much
I am so Honored to know everyone here. You will not be disappointed. They are exceptional!
Wi is the man. Does a great job. When possible he let's me call just hours in advance and tries to squeeze me in. And my nails are beautiful. He's still a smart a s. I love this place ❤️
This was the worst manicure I’ve ever had. I was in and out in less than an hour and that includes the 10 minutes that I waited and another 5 minutes for the lady to get ready !! The tech couldn’t understand one word I said and I couldn’t understand her so there was no way to communicate what I wanted. I have as many callouses now as I when I went in. The polish is so thick and uneven that it looks ridiculous . I’m going to take it off. That was the biggest waste of time and money ever. I should have known when they were the only ones who had open appointments today
My nails were absolutely stunning and the people are nice too I definitely recommend this place
Went there to get a color change, due to another salon screwing up a color I wanted, so I picked another color, and Amber did such a beautiful job on my nails. Nailed the design I showed her a picture of. Very nice people. Felt so welcomed, with the two good friends I came in with, who had recommended I go to check them out, and they were so nice. They even provided my girls, and I with bottled water for free while we waited. Very friendly atmosphere.
I have gone here every 2 weeks for several months and always made appointments in advance. After the fourth time waiting 20 minutes even though I had an appointment, I finally asked why I wasn't bring taken at my appointment time. I was told that they get busy. I said, "but that's why I made an appointment." She said that if someone comes in before me, they can't stop what they're doing and take me. I said that is precisely what you should do because I have an appointment. She said all the appointment does is make me the next person in line when they are free. Apparently their definition of appointment is warped. I would think especially in this time of the pandemic, that appointments would be appreciated. If that is how they view appointments, then they should not make appointments and just be strictly walk in so people know what they are getting into. So beware...if you make an appointment but someone else happens to walk 5 minutes before your appointment time, you are out of luck.
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Nail Elegance Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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