Quick Facts About Backstage Salon
Backstage Salon has a number of strengths and weaknesses based on the comments provided. These can be summarized as follows:
Strengths:
1. Highly skilled stylists: The salon has a team of skilled stylists who are capable of delivering excellent results. Comments such as "I got my first ever balayage done with Mariah and I could not be happier with the results" and "Rita did an absolutely amazing job coloring my hair!!" demonstrate the expertise and talent of the stylists at Backstage Salon.
2. Good customer service: The salon is praised for its customer service. The comment "I love these women! My children and I love our new haircuts. We won't be going anywhere else" indicates that the stylists and staff at Backstage Salon make an effort to ensure their clients feel comfortable and satisfied.
3. Affordable pricing: Despite the high quality of service, the prices at Backstage Salon are reasonable. A comment states, "In case you are looking for pricing, I paid $255 for 4 hours and I would do it again in a heartbeat." This demonstrates that customers find the services offered to be worth the price they paid.
4. Positive word-of-mouth: Many customers express their satisfaction and recommend Backstage Salon to others. One comment says, "I've been very happy the last 4 years with them and recommend them to everyone!" This suggests that the salon has built a loyal customer base and has a good reputation within the community.
Weaknesses:
1. Inconsistency in service: There are some instances where customers were dissatisfied with their experience at Backstage Salon. One comment states, "I wanted a color consultation for some ideas which didn’t happen at all. At the end of the day, I didn’t get anything I wanted." This suggests that there may be inconsistencies in the level of service provided, with some customers feeling disregarded or overlooked.
2. Lack of attention to detail: Some comments point to issues with attention to detail. One customer mentions, "Thanks to Rita, my bang trim is uneven" and another states, "I wanted a color consultation for some ideas which didn’t happen at all." These comments suggest that some stylists at Backstage Salon may not pay sufficient attention to detail, resulting in subpar results.
3. Communication issues: There are a few instances where customers felt that their instructions were not followed or that the stylists rushed through the service. For example, one comment mentions, "Even with a picture of the bang shape I wear, she gave me jagged, uneven, choppy bangs. She rushed through the trim way too fast." This indicates a potential communication issue between clients and stylists, leading to dissatisfaction with the final outcome.
4. Lack of consistency in customer experience: While some customers express their satisfaction with the salon, others mention issues they faced. One comment states, "My hair cut I received is simple and nothing special, I was looking for something new, fun and edgy. I’m also sad that after I expressed I didn’t want length taken off, 3-4 inches were still cut off." This suggests that the salon may struggle with maintaining consistent and high-quality customer experiences.
Overall, Backstage Salon has several strengths, such as skilled stylists, good customer service, reasonable pricing, and positive word-of-mouth. However, there are also weaknesses, including inconsistency in service, lack of attention to detail, communication issues, and a lack of consistency in customer experiences. These weaknesses should be addressed in order to improve the overall customer satisfaction and reputation of the salon.
Best TL Reviews
I got my first ever balayage done with Mariah and I could not be happier with the results. She walked me through what products I would need and what temperature I should wash my hair at. Highly recommend if you want to get one done.
In case you are looking for pricing, I paid $255 for 4 hours and I would do it again in a heartbeat.
My hair cut I received is simple and nothing special, I was looking for something new, fun and edgy. I’m also sad that after I expressed I didn’t want length taken off, 3-4 inches were still cut off and I’m left with shoulder length hair I have to grow back out. I wanted a color consultation for some ideas which didn’t happen at all. At the end of the day, I didn’t get anything I wanted and now have short boring hair that makes me cringe.
Thanks to Rita, my bang trim is uneven. Even with a picture of the bang shape I wear, she gave me jagged, uneven, choppy bangs. She rushed through the trim way to fast & now I am stuck with horrible bangs that I now have to pay someone else to fix. Thanks for that now added expense Rita.
I love these women! My children and I love our new haircuts. We won't be going anywhere else. Thank you Vicki! ❤????
Rita did an absolutely amazing job coloring my hair!! She is my go to !! ❤️????
I love this place! And I love my haircut! And I know we totally just met but hell, I love Marilyn too!
Seriously she really did such a good job, I'm so glad I walked into this place. I don't have to search for a hairstylist anymore, hooray!
If you're on the hunt for a new salon, try this place out! You will be so glad you did!! ????????????????
The true test of a good haircut is if you like it a week or two after leaving the salon. A week ago Jen cut and styled my hair and in all honesty I have to say I don’t effing like it; I effing LOVE it!!! I walked in with the stupidest haircut I’ve ever had and walked out feeling so cute. I am definitely going back!
This is a great Salon! Marilyn does a great job not only on color but my haircut, . The owner Rita really knows her stylists and customers really love them. I've been very happy the last 4 years with them and recommend them to everyone!
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Backstage Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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NFC mobile payments
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
How to go there
Location
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