A & J Nail Spa

+1 847-674-7727

4730 Oakton St, Skokie, IL 60076 United States of America

Open Today: -

Quick Facts About A & J Nail Spa

A & J Nail Spa has both strengths and weaknesses, as indicated by the comments provided. It is important to analyze all the comments to get a comprehensive understanding of the strengths and weaknesses of the salon.

Starting with the strengths, one comment mentions that Kathy is an excellent nail technician and consistently delivers satisfactory results. This suggests that there are skilled and talented staff members at A & J Nail Spa who can provide high-quality nail services.

Additionally, a customer mentions that they have received compliments on their nails, indicating that the salon is capable of producing aesthetically pleasing results. This suggests that the salon has a level of expertise in creating visually appealing nail designs.

Another strength mentioned is the positive relationship with the owner and her family. Building a strong rapport with customers is crucial, as it creates a sense of loyalty and trust. This suggests that the salon has the potential to cultivate positive relationships with its clientele.

However, there are also glaring weaknesses that need to be addressed. The most significant weakness seems to be the quality of service provided. Multiple comments mention poor nail application, uneven lengths, and improper cleaning techniques. One customer even experienced damage to their nail beds. These concerns suggest a lack of attention to detail and a lack of technical expertise among some staff members.

Another weakness highlighted is the lack of customer service. Customers report feeling ignored, unheard, and mistreated. One customer even mentions a rude staff member. This indicates a need for improvement in customer service training and creating a welcoming and respectful environment for patrons.

Punctuality is also a concern, as one customer mentioned being denied service for being 10 minutes late. While it is important to respect and adhere to appointment times, it is also necessary to show flexibility and understanding towards customers who may face unforeseen circumstances. This highlights the need for improved flexibility and customer-centric policies.

Furthermore, the incident involving the waxing of eyebrows raises concerns about the salon's commitment to customer safety and satisfaction. The lack of an apology and the suggestion to file an insurance claim indicate a lack of responsibility for the customer's discomfort and inconvenience. This emphasizes the need for a more proactive and empathetic approach to customer concerns.

Overall, the strengths of A & J Nail Spa include skilled technicians, positive relationships with customers, and the ability to create visually appealing nail designs. On the other hand, the weaknesses include poor quality service, lack of attention to detail, inadequate customer service, and a lack of responsibility towards customer concerns.

To address these weaknesses, the salon should focus on improving technical skills and attention to detail through regular training and evaluations. Implementing a comprehensive customer service training program can also significantly enhance the customer experience. Additionally, fostering a culture of responsibility and accountability within the salon can help ensure that customer concerns are promptly addressed and resolved.

By strategically addressing these weaknesses, A & J Nail Spa has the potential to improve its reputation and provide an overall better experience for its customers.

Best TL Reviews

I went there to get my Xmas nails done, and they were so bad! They were basic short acrylic nails, and they messed them up. They were bumpy, uneven lengths, the sparkle on them is so uneven, and they r so bumpy and messed up. Never come here unless u want bad nails, bad experience, and damaged nail beds

Kathy always does an excellent job. She knows what I like and I'm never disappointed. I am always complimented on how nice my nails are.

THE WORST nail saloon I’ve ever been to!! I thought this place was a good place to do my nails but then they turned out just the opposite of what I expected. They assume what you want without asking you just so they can charge you extra. I did acrylic nails and the lady assumed that I wanted no chip without asking me, once I told her that’s not what I wanted, she told me that I asked for it. I came the next day to remove my nails, again, waited another 30 mins and left the store with these nails at the bottom. They can’t even clean the nails right, how could they put a nice acrylic set?

I have waxed my eyebrows here before.. Today I think she waxed the same place a few times. My skin is burning, I called earlier and was told to come back in so she can take a look at it?

I know mistakes happen. I was expecting an apology or her saying she wont charge me next time I mean just something to make me feel like I was heard.

Instead she told me come back in and she will take a photo and file it with her insurance so I can go to hospital and treat it.

1. I have my own insurance.

2. It takes a long time to get a claim approved. 3. So I paid and tipped to get hurt? How is that ok.

I am so disappointed because they are located right by our house and I really liked the owner and her family.

That woman named Vi is very rude. And she did a terrible job. I will never use their service again.

Very bad service. I was 10 minutes late and they wouldn't take us in. They don't understand people go through traffic and other stuff but this was a the worst experience I'd ever have to experience specially during my sister wedding.

Never coming back to this place.

I would not recommend anyone to go here - I’ve been wanting to try this place out for a long time and decided to go today. Google said that they close at 6:30 and I got there around 4:40 thinking they would have enough time to do a mani pedi. The guy that works there started on my pedicure, but he was rushing. He had me sit to let my nails dry, for a little less than 10 minutes, he then grabbed the drying spray can and vigorously sprayed my nails. I knew my nails weren’t completely dry yet but he insisted that they were. He rushed me out so they could all leave early. I got two dings I’m one of my nails after I left. I spent $46 dollars here and what a waste. Don’t come here, they don’t deserve anyones money or business. Customer service is a total zero.

My girl Katyy be hooking me up!!! She sweet, reliable, talented and she takes her time making sure that you are well taken care of. My cuticles have been the best they ever have been since I’ve been going to Katyy. Thanks Katyy for everything you do!! Ke’Da