OPRAH BEAUTY SUPPLY

+1 504-314-1600

8244 S Claiborne Ave, New Orleans, LA 70118 United States of America

Open Today: -

Quick Facts About OPRAH BEAUTY SUPPLY

OPRAH BEAUTY SUPPLY has several strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the wide range of beauty supplies available. The store is described as having everything and anything needed for beauty supplies, including hair care products, weaving hair, barrettes for little girls, hair dryers, slippers, and makeup. This variety of products is appealing and can attract customers who are looking for a one-stop shop for their beauty needs.

Additionally, the store is praised for its great prices. Customers mention that the prices are reasonable and that they can find good deals at OPRAH BEAUTY SUPPLY. This can be a significant advantage as customers are often looking for affordable options when purchasing beauty supplies.

Another strength is the helpful and friendly staff. Customers appreciate the lady who worked the floor, describing her as awesome and genuinely helpful. This positive customer service experience can leave a lasting impression on customers and encourage them to return to the store.

Proximity to customers' homes is also mentioned as a strength. Being close to customer residences is convenient and can attract more regular customers who may prefer shopping at a store that is easily accessible.

However, there are also weaknesses that can negatively impact the store's reputation and customer experience. One major concern is inconsistency with store hours. A customer mentioned that the store was closed at 10 am, despite Google stating that it should have been open since 9 am. This lack of reliability can frustrate customers who may rely on accurate store hours and can lead to them seeking alternative options.

Another weakness is the apparent lack of customer service from the owner. The comment suggests that the owner was constantly on the phone and did not engage with customers, aside from providing the total amount during checkout. This can create a negative impression of the store and may make customers feel unappreciated or undervalued.

Furthermore, the issue of racial profiling is mentioned by a customer. They felt that they were profiled based on their race upon entering the store, which made them uncomfortable. Incidents like these can have a significant impact on the reputation of the store, as customers may choose to avoid shopping there due to concerns about discrimination or unfair treatment.

The limited selection and small store size are also mentioned as weaknesses. Customers state that the selection is not extensive and the makeup area does not carry common named brands. Additionally, the store is described as small, which implies that it may not offer a spacious or comfortable shopping environment.

Finally, there is a comment mentioning that one of the clerks did not smile or focus on the customer, while another customer suggests that the black lady was nicer. These instances of inconsistent customer service can influence customers' perception of the store and impact their decision to return.

In conclusion, OPRAH BEAUTY SUPPLY has strengths in terms of its wide range of beauty supplies, great prices, helpful staff, and convenient location. However, weaknesses such as inconsistent store hours, lack of owner engagement, potential racial profiling, limited selection, and inconsistent customer service can negatively impact the store's reputation and customer experience. It is important for OPRAH BEAUTY SUPPLY to address these issues to maintain and improve customer satisfaction.

Best TL Reviews

Went there at 10am and they were closed. Google says they open at 9am, that needs to be changed!????

GREAT STUFF..EVERYTHING/ ANYTHING YOU NEED/WANT FOR BEAUTY SUPPLIES...EXCELLENT

Close to the house and tons of stuff at great prices

The lady that worked the floor was AWESOME she helped&my daughter get what we need and had a great, genuine personality. The guy(owner?) was on the phone the whole time we were shopping and stayed on the phone while he checked us out. Never spoke to us aside from telling us our total. I find that extremely rude.First and LAST time in that store. We will never go back.Never.

1st time visiting this location. There's everything you need in this beauty supply store. Hair care products, weaving hair, all textures, Barrett for little girls,hair dryers, casual slippers, awesome staff. Prices are reasonable and great location. This is the place for all your hair needs, there's even makeup.

A 1 star for profiling me before I enter the store. Soon as I walk in the door some guy said- are you going to cause trouble. Didn't know where that came from- since it was my first time there- apparently- it really seem like I was profile for my race. Want go there anymore.

Such a small store therefore the selection is not much. Small makeup area with none of the common named brands, wigs are reasonable priced but only a few... Its just a quick stop place

It was okay. Clerk needs to smile and focus on the customer. Black lady was nicer.