Quick Facts About Initial Nails and Spa
Initial Nails and Spa place has received mostly positive comments, highlighting several strengths of the salon. These strengths include the quality of their services, the expertise of their nail technicians, the cleanliness of the salon, the friendliness of the staff, and the competitive pricing. However, there is also one negative comment that points out some weaknesses, such as disorganization, unprofessionalism, and poor customer service in handling a complaint.
One of the strengths mentioned is the high quality of the services provided at Initial Nails and Spa place. Many customers express satisfaction with the results of their nail treatments, such as pedicures and full sets. They appreciate the skill and attention to detail that the nail technicians, specifically Nam, Luke, Nan, and Amy, demonstrate. This indicates that the salon has experienced and talented staff who are capable of providing excellent service.
In addition to quality, the friendly and professional nature of the staff is also highlighted as a strength. Customers mention that they have had pleasant interactions with the nail technicians, who take the time to understand their preferences and check if they are satisfied with the results. This level of attentiveness and customer care creates a positive and welcoming atmosphere, contributing to a good overall experience for the customers.
Another strength of Initial Nails and Spa place is the cleanliness of the salon. Several customers mention that the salon is clean, which is an important factor for many when choosing a nail salon. A clean and hygienic environment can give customers peace of mind, knowing that their health and safety are prioritized.
Competitive pricing is also highlighted as a strength of the salon. Customers appreciate that the salon offers quality services at a slightly lower price compared to other salons in the area. This can attract customers who are looking for good value for their money.
Despite these strengths, there is one negative comment that raises some concerns about the salon. The customer mentions that the place was unorganized and dirty, with employees appearing unprofessional and not wearing uniforms. Furthermore, the customer had a negative experience with a nail tech who messed up their nails multiple times and the issue was not resolved satisfactorily. This indicates weaknesses in the organization and cleanliness of the salon, as well as a lack of proper customer service when handling complaints. These weaknesses can be detrimental to the reputation of the salon and may deter potential customers from trying their services.
In conclusion, Initial Nails and Spa place is generally regarded as a salon with many strengths. They offer high-quality services, have experienced and friendly staff, maintain a clean environment, and provide competitive pricing. However, the negative comment points out some weaknesses in terms of organization, cleanliness, and customer service. These weaknesses should be addressed by the salon to ensure that they continue to provide a positive and satisfactory experience for all customers.
Best TL Reviews
Went it yesterday to get a pedicure and a full set. I had not gone in a few months and was not disappointed!! This has by far been one of my favorite sets. Thank you Nam for doing a great job and Teo did great on my pedicure. I wasn’t sure what to expect since it was my first pedicure ever. Thanks again. Definitely will keep going back.
Very nice place! A woman named Nam who did my nails, she’s awesome. She did a fabulous job! I also like how she checks in with me to make sure if I like it. She also takes her time, like not being in rush. I’d recommend anyone to go to this salon for sure!
Everyone is so nice and each tech is amazing, Luke, Nan and Amy. They do my nails just the way I like them plus they are a little cheaper
This is by far the best nail salon in the area! I’ve tried most of the ones up and down Randall and this is the only one that hasn’t disappointed. The salon is clean and the nail techs are friendly. If a nail breaks, they never have an issue fixing it. Nam is my go to and does amazing dip powder! Never too thick and never gets on my cuticle.
Had an awesome pedicure. It was so relaxing and very much needed. The lady I had was great and made my first time there very enjoyable. She also waxed my eyebrows and did a great job. I'll definitely be back and have already recommended to others to check it out. Thanks again!
I can’t say “thanks“. enough to Kim and staff. I have some foot nail issue’s . (? In-grown) and Kim is a pro at taking care of them. Kim does a fabulous manicure and pedicure . My feet feel fantastic and my hands look great. The salon is beautiful and clean. The whole staff are super friendly. And their pricing is very competitive. Thanks Kim for the great service. See you again.
I went to this location for the first time. Place was unorganized and dirty. Employees look unprofessional no uniform. I had a single color dip nails done. The nail tech messed them up 3 times. Another tech tried to fix them after 1.5 hours of trying to get it right. They refused to discount or comp my nails.Then tried to give me a gift card. I will not return to this place for the same results. I do not recommend.
I had been going to the same nail salon for the past 10 years and thought I would finally try a new salon closer to home. I am absolutely in love with every aspect of this salon. The ambiance was just what I needed first thing in the morning. Everyone was beyond professional and friendly! I will be back!
Place Pictures
Initial Nails and Spa Info
Amenities
Health & safety
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places
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