Quick Facts About Ivy Nails
Ivy Nails place has both strengths and weaknesses, as indicated by the comments provided. In analyzing these comments, we can gain insights into the overall quality of their services and customer satisfaction.
One of the strengths mentioned in the comments is the responsiveness and kindness of the staff. In the update comment, the customer mentions that when they called back regarding their nails, the staff was very understanding and accommodating. They did not blame the customer and even stated that certain polishes can cause issues. This shows that Ivy Nails place has good customer service and is willing to rectify any mistakes or issues.
Another positive aspect mentioned in the comments is the skill of a specific nail technician, Gina. A customer stated that Gina and her mother are the only nail techs in town who can get the almond shape right. They also mentioned that their nails never break and that Gina pays attention to detail. This indicates that Ivy Nails place has talented and skilled technicians who can meet the demands and preferences of their customers.
Additionally, Trish, another nail technician, received praise for her ability to experiment with the customer's nails without disappointing them. This suggests that Ivy Nails place allows their technicians to express their creativity and bring unique designs and styles to the table.
The availability of the salon on Sundays until 7 pm was also mentioned as a positive aspect. A working mother expressed gratitude for being able to pamper herself on a Sunday, indicating that Ivy Nails place offers flexible hours to accommodate various customer schedules.
However, there are also weaknesses revealed in the comments. One customer had a negative experience, leaving them dissatisfied with the outcome of their nails. They mentioned that they paid $50 for a manicure and pedicure, but the results were terrible. This indicates that there may be inconsistencies in the quality of services provided by different technicians or that attention to detail might be lacking.
Another customer expressed frustration over their experience as a walk-in, having to wait for over an hour for a pedicure despite people leaving and no new customers arriving. This suggests that Ivy Nails place may have issues with managing their appointments and providing timely services.
Furthermore, the customer who had a disappointing experience with their nails also mentioned that the painting quality was poor. They even compared it to the work of a two-year-old. This implies that the nail technicians at Ivy Nails place may not consistently provide precise and high-quality painting and finishing touches.
Lastly, there was a customer who mentioned having a positive first experience at Ivy Nails place, particularly highlighting the staff's patience and assistance with their child. This is a strength that indicates the salon's ability to cater to families and go above and beyond in making customers feel comfortable.
In summary, Ivy Nails place has strengths such as responsive and understanding staff, skilled technicians like Gina and Trish, and flexible hours. However, weaknesses include inconsistencies in the quality of services, issues with managing appointments and wait times, and occasional lack of attention to detail in painting. It is important for Ivy Nails place to address these weaknesses and strive for consistent service quality to maintain and improve customer satisfaction.
Best TL Reviews
Update: I called them back and told them about my nails. They were very kind about me coming back when I had time. They didn’t make it my fault (like some places do). She said some polishes get like that. She was even shocked at the way they looked. I guess just make sure they’re good when you get good light and fix them while you’re there if you have time (or arrange to come back for fixing). They look much better now.
Initial review: This is my second time here and it’s so unfortunate the way my nails look after spending $50 on a manicure and pedicure. I didn’t have a great experience the first time either but thought maybe it was just the nail tech I had. Today I had someone different and my nails look terrible.
Love Gina! She and her mama are the only nail techs in town that can get an almond shape right! My nails never break and she pays attention to detail. 10/10 recommend!
Trish at Ivy Nails has been doing my nails forever. Most of the time I just let her experiment with my nails and I've never been disappointed.
I don’t recommend getting your nails done here they did a horrible job! I ask multiple times what I wanted when I showed the picture and didn’t do a single thing right ! Plus after they messed up they decided to over charge me ! Trust me please don’t go here
Love to hear they are open on Sunday's until 7pm. This working momma can pamper herself now. Thanks for the wonderful Pedi. I will be back.❤
I never write reviews, but this time I have to. I was a walk in today so I figured I would have to wait, however I did not expect over a hour wait for a pedicure especially when people left and no one new came in. My fault for not taking that as a red flag and leaving. Then the pedicure I received was less than impressive. We will not talk about the painting quality. I am sure a two year old could have done better job. I will say I did nothing fancy just one color no designs. Then I go to pay and he says $50.00.. I was speechless... Guess that's what I get for trying a new place. Won't make that mistake again.
Im not one to get this done but my wife brought me here for Father's Day. I have to admit i left relaxed and they made me feel comfortable as I was nervous going in. Thank you for the wonderful first experience.
I had an amazing experience. Great staff. They were very patient with me and helped me out with my daughter. I highly recommend. Thank you so much!
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Ivy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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