Hair Plus Beauty Supply, Inc.

+1 925-522-0674

3640 Lone Tree Wy, Antioch, CA 94509 United States of America

Open Today: -

Quick Facts About Hair Plus Beauty Supply, Inc.

Hair Plus Beauty Supply, Inc. has various strengths and weaknesses based on the comments provided. In analyzing the feedback, the following points can be made:

Strengths: 1. Improved Customer Service: Many customers mentioned that the customer service has improved, which indicates that the company has taken steps to enhance their interaction with customers. This is an important aspect as good customer service can help build customer loyalty and satisfaction.

2. Competitive Pricing: Compared to other beauty supply stores, Hair Plus Beauty Supply, Inc. is perceived to have better prices. This can be a significant strength, as competitive pricing can attract customers and make the company stand out in the market.

3. Good Stocking of Popular Items: The owners of the store are appreciated for their ability to stock up on popular items. This ensures that customers can find the products they need and reduces the likelihood of disappointment when searching for specific items.

4. Reusable Face Masks: Customers appreciated receiving a free reusable face mask with every purchase, highlighting the company's effort to promote safety during the COVID-19 pandemic. This shows that Hair Plus Beauty Supply, Inc. is proactive and cares about the well-being of its customers and the community.

5. Welcoming and Helpful Staff: The staff at Hair Plus Beauty Supply, Inc. is praised for making customers feel welcomed and assisting them in locating items. This creates a positive shopping experience and encourages customer satisfaction.

Weaknesses: 1. Alleged Theft by Store Manager: A customer accuses the store manager of stealing $30 from them and not providing the purchased items. This incident raises concerns about the integrity and professionalism of the management team, potentially undermining customer trust and satisfaction.

2. Lack of Respect and Racist Stereotyping: Some customers claim that the store owners demonstrate disrespect and racist behavior towards black customers. These allegations are serious and can severely damage the company's reputation. Discrimination and racism should be addressed promptly and appropriately to ensure a safe and inclusive shopping environment.

3. Limited Product Range: While the prices are considered good, one customer mentioned that the store has limited product offerings compared to another beauty supply store. Limited product range can result in missed opportunities to meet customer needs and preferences.

4. Unwillingness to Sell Specific Item: A customer reported that the store refused to sell them a black face mask, even when it was available. This incident implies a lack of customer-centricity and the unwillingness to accommodate customer requests. Such behavior can negatively impact customer satisfaction and loyalty.

Overall, Hair Plus Beauty Supply, Inc. has strengths such as improved customer service, competitive pricing, good stock availability, and a welcoming staff. However, weaknesses such as the alleged theft, disrespectful behavior, limited product range, and unwillingness to sell specific items must be addressed to maintain a positive reputation and build customer trust.

Best TL Reviews

Much better customer service then they used to have. I'm a local braider and this is my go to beauty supply, they have better prices compared to other beauty supplies. The owners are pretty cool and do well with stocking up on popular items. If you've had a bad experience in the past I'd recommend you try them again. You just may be surprised.

Ohh noooooooo I'm so ???? ???? ???? ???? ???? ???? sad that you guys are leaving and selling your business but I do understand I pray ???????? for you and family and I pray that your wife gets better and that the Lord heals her. This is my store I've been going to since they opened up since day one since I was a lil gal I was real little I was about 10 or 11 I'm now 44 yrs old so I ve been with them for years also been with another beautiful beauty place too that moved but I found them so yes I'm good but I pray some one good finds this place and buys it. This is good people that are leaving us I wish them well we love them. Prayers ???????? be with u guys!! God Bless

Not as good as Angels but still good prices just limited products is all

This is one of the most pleasant Beauty Supplies I've ever patronized! This business is full of good, quality black haircare products...at reasonable prices. They're grateful to their customers and it shows. With every purchase, they give you a reusable face mask...Brand new and sealed! Working in the community to curb COVID and keeping businesses open! Kudos!

Staff makes you feel welcomed and they are helpful if you need help locating an item, which is exactly happened to me. This hair store is pretty large and has a large variety of hair, hair products and small things like nail polish and eyelashes (located in the check out area.)

The store manger, who refused to give me his name, stole $30 dollars from me.

I went to this establishment to purchase braiding gel, edge control, and braiding hair. What should have been a simple transaction turned into a nightmare, and ended with the manger failing to give me everything I purchased.

I returned to the store bright and early the next day, waited for the manager to get there and shakes him my receipt, as well as looked at the security tapes with him to prove I never left the store with the items. After admitting he couldn’t tell where he placed my items he refused to have BASIC CUSTOMER SERVICE and would not give me the items I paid for.

THIS HAIR STORE IS PREDOMINANTLY FOR THE BLACK COMMUNITY, BUT LACKS RESPECT FOR ITS CUSTOMERS AND THE MONEY THAT WE SPEND THERE.

Please do not give your money to this establishment.

I shop here all the time as rhey always have Cantu Brand products for my daughter's hair. They are close to home , reasonably priced , well stocked and very nice until today. I have been running around town looking for a black face mask. Its my daughter's school Homecoming dance and she tells me last mi ute she would like a black or burgundy mask to match her dress. I go

to HairPlus beauty supply and he has one behind the counter but will not sell it to me and would not say why. It was still wrapped new. He brought out other colors but would not sell me the black one. Had to go to Ebony down the street and they had one left. I have found a new beauty supply in Ebony. I will never go back to Hair Plus Supply.

The owners here are not only rude, they are incredibly RACIST. They follow black women around the store assuming they will steal and yet expect those same women to continue patronizing their business. You should absolutely go to a different beauty supply store. I would NEVER step foot into this trash store again. I sincerely hope people read all of the reviews on this place because the refrain is the same. I urge you to find a different place shop and spend you more money more consciously than putting money into their pockets.