European Nail & Salon

+1 828-322-6382

929 15th St NE STE 230, Hickory, NC 28601 United States of America

Open Today: -

Quick Facts About European Nail & Salon

European Nail & Salon place has a mix of positive and negative comments from customers. In order to analyze the strengths and weaknesses of the place, let's break down the comments.

Starting with the negative comments, one customer complained about their nails lifting after only three days and two nails even came off. This highlights a weakness in the quality of the service provided. It is concerning that the customer paid a significant amount of money, $70, for nails that did not last. Furthermore, the customer expressed frustration with the lack of a refund and the inconvenience of having to return to the salon to have the nails fixed. This indicates a weakness in customer service, as the customer did not feel valued or supported in resolving their issue.

Another negative comment raises concerns about the overall satisfaction of customers. The customer questions why the salon is still open given the number of unsatisfied customers. This suggests a recurring issue and raises concerns about the salon's ability to meet customer expectations. Additionally, the comment mentions a friend who had a negative experience with getting their brows and lashes done. This indicates a weakness in the salon's ability to provide satisfactory results in those particular services.

Moving on to the positive comments, one customer mentioned that they have been going to the salon for years and have always received good service. This highlights a strength in the salon's ability to maintain loyal customers and provide them with the results they desire. The mention of the salon treating their daughter like a princess also indicates that the salon is able to create a positive and welcoming atmosphere for families.

Another positive comment praises a specific employee named Nancy, who apparently provides excellent pedicures. This showcases a strength in having skilled and talented staff members who can consistently deliver high-quality services. It is worth noting, however, that the same customer mentioned that they would not let anyone else touch their hands, implying a weakness in the skills of other employees at the salon.

Another positive comment compliments the staff for being nice, sweet, and accommodating to the customer's needs. This demonstrates a strength in the salon's customer service, as they were willing to help the customer on short notice and provide them with a quick service.

Lastly, a negative comment highlights a problem with the salon's lash extensions. The customer experienced discomfort, swelling, itching, and eventually lost their natural lashes after getting them done at this salon. This points to a weakness in the quality and expertise of the salon's lash technicians. The customer was also disappointed in having to pay for the second set of lashes that did not solve the initial problem, which raises concerns about the salon's integrity in handling customer complaints.

In conclusion, European Nail & Salon place has strengths in terms of loyal customers, accommodating staff members, and skilled employees like Nancy. However, the salon also has weaknesses in the quality of their nail and lash services, inconsistency in customer satisfaction, and customer service when handling complaints and refunds.

Best TL Reviews

All my nails are literally lifting after 3 days and 2 came off today. The women did horribly on my nails and I paid 70$ for no reason just for them to all come off. She won’t give me a refund and will only fix them. I shouldn’t have to come out my day for something they messed up on let along wait 6 hours in total JUST FOR NAILS???? I hope this doesn’t happen to you????

After seeing so many unsatisfied customers, why is this place still open to the public? Someone needs to shut this place down. Cheaper is not ever better. My friend had her brows and lashes done the same day and she had a horrible outcome. I would never get any of those procedures done to my face. I don't want to have lashes that look like every other female. I love being unique, just how God made me.

I have been going here for years.. The people that work here are very nice and do what u want, they don't try to make u get something u don't want.. I love this place.. They treat my daughter like a princess.. The only place I will ever go to get my nails done..

Lashes, ladies DO NOT DO IT. They’re cheap for a reason. If you’ve ever had lashes keep using someone else. These are cluster lashes, not individually placed. Cluster also means cluster, they were placed clumped together, uneven (on the under sides of my lash line poking my eye on the upper water line) but don’t get me wrong they looked great they just didn’t feel great in my eyes (heavy, itchy and poking). And someone whose never had lashes before wouldn’t know any better, but spend the extra money, start with a good lash tech and pay 40/50 for fill ins somewhere else! The glue is clumpy and sticky and there would be NO WAY to refill these properly. My natural lashes are ruined and came out in clumps when these lashes came out. Photos posted are 2 weeks in I still have a lot of lashes but the photo is to show the glue clumps.

Wonderful Ladies! They always do a terrific job!!!?

Only reason to go there is a lady named NANCY! She does pedicures and is awesome. Everyone else sucks. I will never let them touch my hands again. Nancy is the 10!

They are very nice and sweet ladies I called them because it was short notice and they said come on in we can help you I went and they got me in a chair and out in no time

So I went and paid to get lashes done here. First set and they were poking and itching really bad so I went back following day and she took them off which was painful but then put more on. My eyes were beyond swollen yesterday and burning and itchy really bad so she said I just needed a different set. After she put a new set on nothing changed I was still swollen and itchy and uncomfy. They were falling out little by little and then last night all came off and I’m. Left without my real lashes. My self confidence is def GONE right now bc of this. I’m new to lashes and trusted she knew what she was doin. I’m beyond upset and on top of it all not only did I pay for first set but she also made me pay her for the second set. I’m mndblown and upset. My eyes hurt and are itchy, beyond swollen and look disgusting all bc I wanted lashes. Def don’t recommend here for lash extensions these pictures are 48 hours with two sets put on and now off