Stella Nails

+1 859-907-0908

393 Waller Ave #9, Lexington, KY 40504 United States of America

Open Today: -

Quick Facts About Stella Nails

Stella Nails has received a mix of positive and negative comments, providing an opportunity to analyze its strengths and weaknesses.

One of the most common praises for Stella Nails is the quality of their pedicures. Several customers have mentioned that they had the best pedicure in a long time at Stella Nails, emphasizing the great massage and perfect polish. This demonstrates the expertise and skill of the technicians at Stella Nails in providing a high-quality and relaxing pedicure experience.

Another positive aspect highlighted by customers is the cleanliness of the salon. Multiple comments mention the use of clean tools and the clean and cute environment. This demonstrates that Stella Nails maintains a hygienic and visually appealing salon, contributing to the overall positive experience of the customers.

The prompt and efficient service at Stella Nails is also regarded as a strength. Customers have mentioned that their appointment was readily available and that the staff was waiting for them when they arrived. This highlights the professionalism and efficiency of the salon in managing appointments and ensuring a smooth and timely service.

Customers have also appreciated the friendliness and sweetness of the staff at Stella Nails. They have mentioned the man who answers the phone and the technicians being super sweet and excited to see them. This indicates that Stella Nails values customer service and strives to create a welcoming and friendly atmosphere for their clients.

Furthermore, the range of color options for nail polish has been commended by customers. The availability of a wide variety of colors allows customers to have more choices and personalize their nail look according to their preferences.

However, Stella Nails also has its weaknesses, as revealed by negative comments. One customer had a disappointing experience with an acrylic nail fix. They felt that the technician rushed through the process, not listening to their requests, resulting in an unsatisfactory outcome. This highlights a potential issue with communication and attention to detail at Stella Nails.

Another weakness that has been mentioned is the durability of the SNS nails. One customer reported that their SNS cracked just a week after getting them done. This suggests that Stella Nails may not be providing the most long-lasting nail services, potentially affecting customer satisfaction and value for money.

There have also been allegations of discrimination towards certain customers. One individual claimed that they felt unwelcome and judged based on their race, suggesting a potential issue with inclusivity and diversity at Stella Nails. This is a serious concern that needs to be addressed, as discrimination has no place in any business establishment.

Additionally, there was a disturbing incident involving a disabled customer. The salon staff allegedly made derogatory comments and refused to assist the customer with basic tasks, displaying a lack of empathy and professionalism. This highlights a severe lapse in customer service and a failure to accommodate individuals with disabilities.

In summary, Stella Nails has received praise for its high-quality pedicures, clean environment, prompt service, and friendly staff. However, it has also displayed weaknesses in terms of communication, product durability, and allegations of discrimination and poor treatment of customers with disabilities. These aspects need to be addressed in order to provide a consistently positive and inclusive experience for all customers.

Best TL Reviews

Probably the best pedicure I have had in a very long time. I have tried several around Lexington and always felt disappointed. Not here. Great massage, clean tools, clean and cute environment and my polish is perfect. Not crazy busy. Really nice man answered the phone when I made my appointment and my tech was waiting for me when I arrived. She was super sweet. Great massage. She even worked on massaging a knot in my calf muscle. I will be back. This is my new favorite spot. ❤️

I went in to get one acrylic nail fixed (it was solid white), when I went in I asked for an acrylic nail fix. First, she sat me down and soaked my acrylic nail off without saying anything to me or asking me if that was okay. I proceeded to sit there for thirty minutes until she came over and immediately put the tip on and started putting dip powder onto my nail. After that, she rushed away and didn’t clean it up. When she came back I asked if it was dip, she said yes, and I told her the other nine nails on my hands were acrylic and asked if she could do this same finger acrylic white. Instead of taking the dip off as I assumed she would, she just painted white over the dip without cleaning up the already messy dip. When she finished painting I tried to explain that I need an acrylic nail not a dip nail with white painted over it, so I asked if she could redo it and she told me no because she had to go work on a different customer. I explained to her that I wasn’t going to pay for what I did not ask for and left. Do not recommend.

I have been a very happy, loyal customer for almost 2 years. I just LOVE them so much! Polly does the best SNS and gets just as excited to see me as I get when I come see her! It is a lovely family owned and operated salon that takes the best care of their customers! I can not say enough wonderful things about Stella Nails! ♥️

Thank you so much! So happy I found this place. My nails look great as usual. So many color options! Always great and friendly service!

The guy who answers the phone did my nails and an older lady did my toes, both turned out amazing! I moved to the area almost a year ago and I have yet to find a great place to get my nails done but I will definitely be back!!

They were good, not excellent. The SNS cracked a week after I had them done and white tips pedicure …however, it’s a busy place.

I think don’t want black people to really come in there!!! I went there to get an fill in this passes weekend Saturday early afternoon noon they said to come back,I got a vibe when i went in there men that is closer to the door mad an face like I wasn’t supposed to be in there. So I left didn’t return until the next day (sun) I went in at 3, they close at 5 they told me they couldn’t do my nails!!????

I work at a local senior living facility and we set up an appointment for one of our residents who happens to have a disability but otherwise VERY independent, quite funny and pleasant. We provided transportation and picked the resident up when the appointment was done. At the time of the pick up, one of the salon staff told the driver (in the presence of the resident as if she wasn't there) that they did not have time for someone like her and that she would have to have an assistant with her next time. They refused to help her put her shoes back on or assist her back into the wheelchair! Then the credit card machine DID NOT ALLOW the resident to pay without leaving a tip!?!?!?! (This was reported to me by the resident and two members of our staff). To say that I'm appalled is an understatement. We don't treat our pets like that nor should we treat people in that manner. This is a service industry...... so serve every customer fairly or don't serve at all. They need to apologize and issue a FULL refund including the tip.