Quick Facts About Galaxy Nails
Strengths:
1. Skillful and efficient service: Vivian, the nail technician, is highly praised for her speed and neatness. Customers appreciate her expertise and find her the only person they trust for their nail and feet grooming needs.
2. Fair prices and welcoming staff: Galaxy Nails offers reasonable prices for their services, and the staff is friendly and welcoming. This creates a positive and comfortable atmosphere for customers.
3. Clean and well-kept shop: The salon is said to be clean and well-maintained, which is important for customers in terms of hygiene and overall experience.
4. Great eyebrow waxing service: The technician who performed the eyebrow waxing received high praise. She was patient, attentive to the customer's needs, and provided the desired shape. Additionally, the price point was mentioned as being more affordable than other salons in the area.
5. Excellent customer service: Some customers had positive experiences with the customer service at Galaxy Nails. They felt that their needs were attended to and appreciated the overall service provided.
Weaknesses:
1. Lack of privacy and crowded environment: Some customers mentioned that the salon is crowded, with people getting pedicures in close proximity to each other. This can be a drawback for those who prefer a more private and relaxed setting.
2. Frustration with management response: One customer had an issue with old, dirty, and rusty brushes, and brought it to the attention of the nail technician. The technician's manager was rude and dismissive, suggesting that the customer contact the state board instead of addressing the issue directly. This lack of accountability and dismissive behavior from management can leave customers feeling dissatisfied and unheard.
3. Unpleasant and unwelcoming atmosphere: One customer felt unwelcome during their visit to Galaxy Nails. The technician appeared to have an attitude and spoke negatively about the customer and their friend in another language. This behavior can make customers feel uncomfortable and unwanted in the salon.
4. Inconsistent quality: Some customers mentioned experiencing issues with the quality of the nail services. This included having bubbles in the nails or finding a hair in the nails. While the overall service was considered good, these quality issues can be frustrating for customers who expect a flawless result.
5. Poor nail service experience: One customer had a terrible experience during their visit. They had to repeatedly ask the technician to fix mistakes, but were met with resistance and refusal. The technician also didn't get the base color right and made incorrect explanations for the mistakes. This lack of accountability and unwillingness to rectify mistakes can leave customers feeling dissatisfied and unlikely to return.
In conclusion, Galaxy Nails has several strengths, including skilled and efficient service, fair prices, a welcoming staff, cleanliness, and excellent eyebrow waxing service. However, the weaknesses identified include a lack of privacy, a crowded environment, issues with management response, an unwelcoming atmosphere, inconsistent quality, and poor nail service experiences. Addressing these areas of weakness can help improve the overall customer satisfaction and reputation of Galaxy Nails.
Best TL Reviews
I can’t gate keep Vivian! She is so good, fast, neat and is really the only person I like doing my nails and feet! I’m happy every time! Only giving four stars to the salon because I’m not crazy about how close you are to others getting a pedicure and there is always a crowd in there.
Old dirty rusty brushes. When I brought this to the nail techs attention, she called over her manager he was very rude and basically told me if I had a problem to call the state board. The female manager her put her hands in my face and told me I didn’t know what I was talking about. I paid $128 for my visit. Won’t be back.
Fair prices, friendly and welcoming staff. Clean and well-kept shop. Cindy is awesome!
This was my first time here. I always like to try a place twice before leaving a negative review. I didn’t feel welcome here at all. The guy who serviced me seemed to have an attitude because I wanted a classic pedicure and he couldn’t up sell me. Then he was bad talking my friend and I in their language. That was very rude. I didn’t enjoy my service at all and I don’t think I’ll give them a second try. My toes look pretty though. I was going to give one start. But my toes are really pretty. Not so much for my heels ????????
I’ve been here multiple times and it’s pretty nice but I do have a few bubbles in my nails and one time there was a hair in it but honestly it is very good and I would recommend paid 55 dollars for a full set
I went and got my eyebrows waxed today. My technician was great and did a fantastic job! She was super patient and got me the perfect shape I wanted. I also loved the price point, it's way cheaper than anything else in town.
Absolutely love this place! Their customer service was excellent. They were very attentive to my needs and I love the way my nails look and feel. Will definitely be coming back soon!
The experience was awful, I had to tell her multiple times to fix things and she told me no multiple times they even got the base color wrong and told me I couldn’t change it. I had silver glitter going across the tip and somehow red ended up on the bottom of my nail when I asked her to remove it she told me it was the glitter… wasn’t the glitter supposed to be silver? I’m sorry but if IM paying for nails that are going on MY hands if I ask you to fix something that you messed up you should fix it end of story. I will not be returning to this location ever again.
Place Pictures
Galaxy Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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